Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2025
All the staff at Patford House have been warm and welcoming during several recent visits. Booking an appointment was straightforward and I received excellent and attentive care when speaking to the nurses and doctor who were able to address all my needs. A very well run clinic that I recommend to all.
Visited March 2025
Review titled Patford House Partnership
Replied on 19 March 2025
Dear Patient, Thank you for your lovely feedback! We are pleased to hear that you have had a positive experience with our team and found booking straightforward. Your recommendation means a lot to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Easy to work with
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2025
The practise has been attentive to my repeat prescription requests and on-going HRT plan. A recent telephone review was helpful and within the time range booked
Visited March 2025
Review titled Patford House Partnership
Replied on 17 March 2025
Dear Patient, Thank you for your feedback. We are pleased to hear you have found our support with your prescriptions and HRT plan helpful. It is good to know your recent review was timely and beneficial. We really appreciate the review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Outstanding service
Rated 5 stars out of 5
by Anonymous - Posted on 23 March 2025
I sent one message via Patch's on Monday asking for an appointment that week as I was on annual leave. Within an hour I had been sent an appointment for Friday face to face with a GP.
Visited March 2025
Review titled Patford House Partnership
Replied on 26 March 2025
Dear Patient, Thank you for sharing your positive experience! We are pleased we could quickly accommodate your request and arrange a convenient appointment for you. Kind Regards, Julie Taylor - Operations Manager
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Review titled Meds review
Rated 3 stars out of 5
by Anonymous - Posted on 06 March 2025
Call was echoey , understand reason for new meds but to be told pure risk was high but blood ok possibly a easier way to explain reason for starting meds.
Visited March 2025
Review titled Patford House Partnership
Replied on 10 March 2025
Dear Patient, Thank you for your feedback! We appreciate your input and will ensure that the explanation of medications is clearer in the future. If you have any further questions or need more clarification, please do contact us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Pharmacist
Rated 3 stars out of 5
by Anonymous - Posted on 21 March 2025
The Pharmacist who phoned me was was rude and sounded patronising. He rushed his introduction of who he was and all I heard was Patford House. I felt rushed through the phone call and didn't feel I fully explained myself. To be told how I should be eating a balanced diet when I had explained it was over indulgence over Christmas and the occurrences after that had triggered the reflux. Having not heard properly to begin with that he wasn't actually a doctor he proceeded to rush my next questions to which I wouldn't have asked had I had known he was just a pharmacist. I then just told me the prescription was being sent to the chemist and put the phone down with no goodbye or ending. Usually I don't complain and I am happy with the level of service I have received but not on the occasion. I actually said to my wife " he just put the phone down on me!" Which we thought was rude!
Visited March 2025
Review titled Patford House Partnership
Replied on 26 March 2025
Dear Patient, Thank you for sharing your experience. We apologise for the way the call was handled and understand how frustrating this must have been. We value clear communication and respect. Your feedback is important, and we will address this with the team to ensure a better experience in the future. Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent telephone appointment
Rated 5 stars out of 5
by Peter Davies - Posted on 15 March 2025
Appointment was well signposted by emails regarding date, am/pm, then time. I was phoned within a few minutes of this time. Very thorough review of symptoms, then family history etc. and then possible outcomes. Given face to face appointment to double check in person before looking at medication. A further date given to pick up a test kit from surgery. Very satisfied.
Visited March 2025
Review titled Patford House Partnership
Replied on 17 March 2025
Dear Peter, Thank you for your detailed feedback. We are pleased to hear that the appointment process was well-communicated and that you found the review thorough. Ensuring clear next steps and follow-up care is important to us, and we are glad you felt satisfied with your experience. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good telephone consultation
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2025
Friendly, efficient and informative. All pertinent questions answered with skill and knowledge. Good advice given.
Visited March 2025
Review titled Patford House Partnership
Replied on 10 March 2025
Dear Patient, Thank you for your kind words! We are pleased to hear that you had a positive experience and received helpful advice. We appreciate you sharing your feedback! Kind Regards, Julie Taylor - Operations Manager
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Review titled Perfect consultation
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2025
I recently was called for a medical review. A very very professional Dr dealt with me. He was polite, kind and attentive. I had a couple of questions which he was happy to answer and I left feeling I had indeed been well looked- after. Thank you.
Visited March 2025
Review titled Patford House Partnership
Replied on 17 March 2025
Dear Patient, Thank you for your feedback. We are pleased to hear you had a positive experience and felt well cared for during your medical review. Your kind words about the doctor’s professionalism and attentiveness are much appreciated. Kind Regards, Julie Taylor - Operations Manager
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 19 March 2025
Today I called as soon as the phone lines opened to make an appointment for my young child who had been up all night screaming in pain with severe earache and a fever. I was told I could have a phone consultation. When I explained he needed to be seen as I believed he had an ear infection and would require it to be looked at before possible antibiotics I was told I’d have to wait until Friday afternoon. I explained I needed an on the day appointment for fear his eardrum may rupture prior to Friday the receptionist told me it was not possible. Appalling care of a very young child.
Visited March 2025
Review titled Patford House Partnership
Replied on 19 March 2025
Dear Patient, We are sorry to hear about your experience and understand how distressing it must have been to see your child in pain. Our process ensures that all requests are assessed by a clinician, who can then decide if an urgent in-person appointment is necessary based on symptoms. We aim to prioritise urgent cases, especially for young children, and we are sorry if this did not meet your expectations. We appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great response
Rated 5 stars out of 5
by Angela - Posted on 27 March 2025
I had a problem with new prescription from hospital went into surgery explained my situation. Within 2 hours I had a response asking which medication I needed I replied and my problem was resolved. Thank you to all concerned 👍
Visited March 2025
Review titled Patford House Partnership
Replied on 02 April 2025
Dear Angela, Thank you for your kind review! We are pleased we could quickly resolve your prescription issue. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager