Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Still waiting
Rated 2 stars out of 5
by Anonymous - Posted on 09 April 2025
I had my appointment 9 days ago and I have no news on a prescription that I was promised. I have previously revived prescriptions sooner so I think it has been forgotten.
Visited March 2025
Review titled Patford House Partnership
Replied on 26 April 2025
Dear Patient, Thank you for your feedback, and we apologise for the delay in receiving your prescription. i hope this is now resolved but please do contact us if you need any further help. Kind Regards, Julie Taylor - Operations Manager
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Review titled Prompt Service
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2025
Very happy with the surgery, doctor I saw and care I was given. I felt very listened to by the doctor, he gave a good treatment plan and I felt confident leaving. Only downside is the building itself is looking pretty tired now.
Visited March 2025
Review titled Patford House Partnership
Replied on 26 March 2025
Dear Patient, Thank you for your kind feedback! We are pleased to hear you had a positive experience with the doctor and felt confident in your treatment plan. We appreciate your comments about the building and will pass this along to ensure it is taken into consideration. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great service
Rated 5 stars out of 5
by Katherine West - Posted on 15 March 2025
I have always had great service and response to any issues. The nurses and GPs are helpful and courteous at all times. The nurse phoned me to address the issues I had at the prearranged time. She had all the information needed at hand.
Visited March 2025
Review titled Patford House Partnership
Replied on 17 March 2025
Dear Katherine, Thank you for your kind feedback. We are pleased to hear you have consistently received great service and that our team has been helpful and courteous. It is good to know the nurse was well-prepared and able to address your concerns. We appreciate you taking the time to share your experience. Kind Regards, Julie Taylor - Operations Manager
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Review titled A very good practice
Rated 5 stars out of 5
by Tony Serne - Posted on 08 March 2025
Was most impressed with the service I experienced. From the time Dr invited me into her surgery room through to her follow-up the same day the experience was superb. I am now looking forward to an appointment at the John Radcliffe Hospital shortly.
Visited March 2025
Review titled Patford House Partnership
Replied on 10 March 2025
Dear Tony, Thank you for your wonderful feedback! We are pleased to hear that your experience was superb from start to finish. Wishing you all the best for your upcoming appointment at the John Radcliffe Hospital! Kind Regards, Julie Taylor - Operations Manager
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Review titled Very much improved practice.
Rated 4 stars out of 5
by Anonymous - Posted on 25 March 2025
I was able to get an appointment within a week. Painful symptoms were quickly diagnosed and I was offered an immediate steroid injection to help ease pain. Super friendly and efficient service.
Visited March 2025
Review titled Patford House Partnership
Replied on 26 March 2025
Dear Patient, Thank you for your wonderful feedback! We are pleased to hear your symptoms were addressed promptly and that you received the care you needed. We are always here to help and appreciate your kind words about our team! Best Regards, Julie Taylor - Operations Manager
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Review titled Pleased with outcomes of visits
Rated 5 stars out of 5
by Anonymous - Posted on 11 March 2025
I am always pleased with the care and attention I am given when attending an appointment. The appointment attended recently I was listened to the person explains what they are doing or their plan of action for me. Staff are polite, professional and above all friendly.
Visited March 2025
Review titled Patford House Partnership
Replied on 12 March 2025
Dear Patient, Thank you for your kind words! We are pleased to hear that you feel well cared for and listened to during your appointments. Your feedback means a lot to our team. Kind regards, Julie Taylor - Operations Manager
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Review titled Wouldn’t recommend
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2025
I’ll start by saying the reception staff I spoke to were very helpful. My daughter was having a rough time with her asthma, I wasn’t offered an appointment for them to see her. Was told I was being passed yo the pharmacist team, but didn’t receive a phone call from them. Phone system doesn’t work. Medical professionals I spoke with, I felt had a bad attitude. Weren’t able to help me and I feel let down.
Visited March 2025
Review titled Patford House Partnership
Replied on 26 March 2025
Dear Patient, Thank you for your feedback. We are sorry to hear about your experience and understand your frustration. We will review the issues with the phone system and ensure our team is providing the support and care you expect. Your concerns are important to us, and we will work to improve the service moving forward. Kind Regards, Julie Taylor - Operations Manager
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Review titled Brilliant HRT knowledge
Rated 5 stars out of 5
by Anonymous - Posted on 19 March 2025
Brilliant to have a dedicated person to speak to about HRT. Very knowledgeable and listened to everything I had to say. Please make sure this continues
Visited March 2025
Review titled Patford House Partnership
Replied on 26 March 2025
Dear Patient, Thank you for your kind feedback! We are pleased to hear that you had a positive experience and felt heard. We will certainly endeavour to ensure this level of support continues. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very good practice
Rated 5 stars out of 5
by Annette Williams - Posted on 07 March 2025
I had a blood pressure reading sent to my Drs from the chemist. The next day I received a call from the Dr telling me I needed tablets and they would be ready to pick up the same day! Amazing.
Visited March 2025
Review titled Patford House Partnership
Replied on 10 March 2025
Dear Annette, Thank you for your feedback! We are pleased to hear that the process was smooth and efficient, and that you received the care you needed quickly. We appreciate you sharing your positive experience! Kind Regards, Julie Taylor - Operations Manager
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Review titled Medication review
Rated 3 stars out of 5
by Anonymous - Posted on 11 March 2025
Phoned on time and she tried 2 times to get hold of me due to me being in a poor signal area. Polite and concise.
Visited March 2025
Review titled Patford House Partnership
Replied on 12 March 2025
Dear Patient, Thank you for your feedback! We are pleased to hear that the team persisted in reaching you and that your experience was polite and efficient. We really appreciate the review. Kind Regards, Julie Taylor - Operations Manager