Oaks Healthcare
26-30 London Road, Cowplain, Waterlooville, Hampshire, PO8 8DLContact details and opening times
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Reviews
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Review titled Terrible reception staff
Rated 1 star out of 5
by samantha pace - Posted on 14 November 2023
Tried to get some medical advice as I have a lump appeared on my back would have accepted a phone call (i don't expect to much like an actual doctor) no chance of anything very rude receptionist who put the phone down in the end !!!! Just not good enough i dont use the doctors hardly ever when i tried to be trested this way leaves a a bad taste will try and else where.
Visited November 2023
Review titled Oaks Healthcare
Replied on 06 December 2023
Dear Ms Pace, Thank you for taking the time to raise the comments below to our attention; we strongly encourage all forms of feedback from our patients with regards to the service we provide, so we can continue to make adjustments and improvements where possible. Having reviewed our telephone records, on contacting the Practice one of our reception team advised that we had unfortunately reached our safe capacity limit for that day and were unable to offer an appointment to review your symptoms. I note that the member of staff advised you to contact the Practice tomorrow morning to obtain an appointment, or to attend a local walk-in centre if you felt that your symptoms required sooner review. She further provided worsening advice, directing you the out of hours service should you experience any change or worsening of symptoms outside of Practice hours. The receptionist that spoke to you can clearly be heard saying goodbye before disconnecting the call. I can only apologise that we were unable to provide any further assistance at the time of your call, but strongly encourage you to contact the Practice again via telephone if you require any further support. Operations Manager
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Review titled Appointments for Covid booster
Rated 1 star out of 5
by Anonymous - Posted on 17 September 2023
Once again this practice goofs up. Text message received to book an appointment for a Covid booster jab. Only you can't as 'No appointments are available'. Where does this leave patients ? No doubt a response will be received either defending or stating there has been a problem. Never a response acknowledging their shortcomings and seeking to address them. It really is very poor.
Visited September 2023
Review titled Oaks Healthcare
Replied on 27 September 2023
“Thank you for your comment. It is a valid point and one that is challenging many local practices, as demand for vaccination has been stronger than anticipated this autumn. We trust the information below explains a bit more about the clinics, about the additional work that is going on, and the alternative options available. There is also a request for patients who book an appointment and then find they aren’t able to attend, to please cancel that appointment to save wasting that slot. Covid vaccinations (unlike flus), are organised by Havant &Waterlooville Primary Care Network (PCN), the organisation that Oaks Healthcare, along with four other local practices belongs to, and also by many local pharmacies, which are able to be more flexible with appointment dates (weekdays not just weekends). The PCN worked with practices to establish what clinics were required for the Autumn season, being mindful of other patient services (not just vaccinations) that practices and the PCN needed to provide. When these initial clinics booked as quickly as they did, the PCN was asked to staff core clinics, which it has done and is continuing to do. One of the challenges is securing staff to work in the clinics, but we know they are tapping into as wide a pool as they can. When new clinics come on board they are immediately added to the system behind the text booking link. With regard to current appointment availability, when the invitation prompting patients to book a vaccination is sent from the practice’s clinical record system, that is only linked to the PCN clinic dates, not the pharmacy availability also. The message with the invitation to book should also indicate that patients can find available clinics by logging onto the NHS website (Book, cancel or change a COVID-19 vaccination appointment - NHS (www.nhs.uk) or by telephoning 119. Oaks Healthcare, Havant & Waterlooville PCN and our other local practice colleagues hope that between ourselves and the local pharmacies, patients can get a Covid vaccination at a time to suit them. We would wish to reassure eligible patients who are housebound and those living in older age care or nursing homes, that the PCN is arranging Covid vaccinations for all those who wish to have it.”
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Review titled Poor service
Rated 1 star out of 5
by John Duckenfield - Posted on 19 March 2024
Appointments seem to be non existent. If and when you do get through the advice seems to be call 111 or 999. There seems to be a generally unhelpful attitude which isn't very good when you are feeling unwell. It was far better when we had walk in Appointments and GP's actually saw you face to face. The place is always empty when it used to be busy. It was far better when it was Cowplain family practice but since merging with the Oaks and also since Covid things have deteriorated.
Visited August 2023
Oaks Healthcare has not yet replied.
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Review titled unprofessional and rude
Rated 2 stars out of 5
by Anonymous - Posted on 14 July 2023
I have given up trying to get an appointment to actually see a Dr. My allocated Dr has over the last 3 years changed 3 times and I never saw any of them. Their frustrating telephone system leaves much to be desired and having to listen for 2 minutes of recorded message it then takes an absolute age to speak to a human being if at all possible. Having just tried to get some blood test results and explaining that it wasn't possible to ring in-between the allocated hours of 11am and 3pm because of work commitments I was told "yeah whatever". How unprofessional. That's it for me I will be changing to another practice.
Visited July 2023
Review titled Oaks Healthcare
Replied on 02 August 2023
Thank you for taking the time to forward your feedback regarding Oaks Healthcare. Unfortunately, as you have marked yourself as anonymous, I am unable to investigate the issues you have raised with regards to your registered GP having changed three times over the last year, and your negative interaction with one of our call handlers. If you would like to forward your details so that I may verify the above information, please do not hesitate to contact us at hiowicb-hsi.oakshealthcare@nhs.net With regards to our telephone message, several patients have raised similar feedback about the length of our telephone message, and we are currently in the process of reviewing our telephone provider so that we may provide an updated, shortened message. Thank you. Oaks Healthcare Operations Manager