Oak Vale Medical Centre
215 Childwall Road, Liverpool, Merseyside, L15 6UTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very impressed
Rated 5 stars out of 5
by S.King - Posted on 04 March 2025
Recently moved to this practice, had an appointment last week with the pharmacist, which was then followed up by a GP. I was very impressed, they were very approachable, supportive and thorough
Visited February 2025
Oak Vale Medical Centre has not yet replied.
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Review titled Lack of care
Rated 3 stars out of 5
by Anonymous - Posted on 30 January 2024
This surgery used to be amazing, however, in recent months I personally have seen a decline in level of care. Their procedure used to be ring between 8am and 11am, you're now calling up to 100 times from 8am, getting through maybe around or just before 9am and being told lists have closed, this has happened on numerous ocassiond now , as well as system problems with phone lines, even with a persistent problem you're banging your head against a wall with the practice, even if you are requesting a familiar Gp you're not getting to speak to one, there is no continuity anymore here, I was told by one GP to go to A&E with my problem, I spent over 9 hours there and was told my GP should be making the referrals and not them. Even when you put a written complaint in, don't expect contact from anyone, 2 weeks on and there's still no contact after me chasing it up on numerous ocassions as I am still suffering with the same problem and getting nowhere. I used to love this surgery and the level of care, how you used to see the same GP's and now even though you are requesting to speak to one you know it rarely happens. I seen a GP for my child last week , the language barrier between us did cause some issues and he ended up actually arguing with me, which was unprofessional. Its such a shame as there are wonderful GP's there, it's a shame you don't get to see or speak to them lately , more than often they only take emergencies by 9am , even though you're trying to get through since the lines opened, time after time. It really is a shame as this used to be an amazing surgery.
Visited January 2024
Oak Vale Medical Centre has not yet replied.
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Review titled So glad I changed to this practice
Rated 5 stars out of 5
by Heather C - Posted on 08 September 2023
All the people I speak to are helpful and lovely .The Doctors I spoke are are caring and The Doctor who called this morning listened to me was very kind Brilliant surgery
Visited September 2023
Oak Vale Medical Centre has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Barbara Carbery - Posted on 22 September 2023
Used Patchs online for 1st time. After I submitted my query, I had an immediate text back to say doctor would ring next morning. Just answered my phone at 8.15am and spoke to doctor. Query resolved. Thank you, Oakvale
Visited September 2023
Oak Vale Medical Centre has not yet replied.
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Review titled Dreadful Practice - Shocking attitude
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2023
I moved to Childwall in 2020 so only been under Oakvale practice for 3 years, I never had such poor service or being treated with such bad attitudes when raised my concerns around treatment recommendations towards my autistic daughter plus trying to get an appointment is impossible, the doctors are caring but not that great in relation to knowledge of my daughters needs, had several concerns but where raised with practice management and I cant put in to work how frustrating it is to be talked down to when it is relating to my daughters care, improvements needed urgently
Visited September 2023
Oak Vale Medical Centre has not yet replied.
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Review titled No help at all
Rated 2 stars out of 5
by G davies - Posted on 13 July 2023
I have a insect bite on my ankle that’s very swollen and red for two days tried to get an appointment but after an hour & a half I gave up trying ,went to pharmacy and asked chemist there opinion they said antibiotics so I went to the receptionist only to be told no appointments go to walk in centre or try in the morning! I explained that I can not go to walk in centre as I have a severely disabled person at home who needs care still same response just ring in the. Morning no appointments left I will be going in to surgery at 8 am to get an appointment this is appalling service by oak vale it would take 5 mins to sort out my problem no wonder carers like myself feel like no one cares !
Visited July 2023
Oak Vale Medical Centre has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Graeme R Jones - Posted on 01 August 2023
I have been with this practice for over 8 years now. I have always received excellent care from the Doctors and Practice Nurses. Oakvale compares well with some less than satisfactory surgeries in Liverpool I have experienced. Yes it can be difficult to get through but sadly this is the experience everywhere nowadays.
Visited June 2023
Oak Vale Medical Centre has not yet replied.
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Review titled Terrible Practice
Rated 1 star out of 5
by Anonymous - Posted on 19 May 2023
We can never get an appointment for our young children (under 3) at this practice. They tell you to ring at 8 am but when you do you can never get through. You then ring up later and ask if you can book for next week and they state they only do same day appointments that you can never get as it's always engaged at 8 am. They then recommend that you go to the reception at 8 for an appointment that day, what about people who have jobs and can't go there at that time? The My GP app only gives telephone consultations for 2/3 weeks in advance so if you need an appointment sooner you are stuck. The online e - consult is closed most of the time you go on the website so you must have to try and log an enquiry at midnight or in the middle of the night to have any luck. It is ridiculous that it is so difficult to book an appointment and when you do geth through to them later in the day the receptionists are always unhelpful.
Visited May 2023
Oak Vale Medical Centre has not yet replied.
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Review titled Good experience
Rated 5 stars out of 5
by Danny - Posted on 25 May 2023
I recently attended the doctors due to some health issues. I felt listened to and supported. The GP came up with a plan of treatment which he discussed with me and asked my opinion on. He also explained the follow up process and made me feel comfortable and reassured. I left the surgery feeling like a weight had been lifted off my shoulders. Thank you.
Visited May 2023
Oak Vale Medical Centre has not yet replied.