Northenden Group Practice
489 Palatine Road, Northenden, Manchester, Greater Manchester, M22 4DHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor Communication
Rated 3 stars out of 5
by Duke - Posted on 14 August 2024
Filled in enquiry form at 7-30 a.m requesting change of antibiotics. Did not receive a reply till 8-15 pm. Very disappointed I had to wait that long for a reply .
Visited August 2024
Review titled Northenden Group Practice
Replied on 17 January 2025
Dear Duke, Thank you for taking the time to send us a review via the NHS Choices platform. Unfortunately, some days can be busier than others and the duty doctor will triage all forms coming through on the day. The appointments will be managed and triaged in order of urgency and shared with the doctors who are on duty that day. However, duty doctor may need to contact the patient themselves and this could be anytime up to 8pm at night depending on the volume of requests received. If you would like to discuss this further, please email the practice at gmicb-mh.ngp@nhs.net including your name, DOB, contact telephone number with the subject line ‘NHS Reviews’ and a member of our senior management team will be in contact accordingly. Once again, we apologise for your concerns, but look forward to hearing from you. Kind regards, Northenden Group Practice
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Review titled Great staff useless IT systems
Rated 5 stars out of 5
by Mindy Meleyal - Posted on 16 August 2024
As always staff are brilliant, helpful and professional. This has been my experience on many occasions especially recently since I had my stroke. What lets you down is the clunky and obfuscatory process for online communication. Half the links don’t work and the options are way too limited. For example when I tried to contact you with concerns after my stroke and put the word’stroke’ as the concern the website didn’t recognise stroke was a possibility. Really? It is so difficult to leave a message. I understand that you are busy but I feel that there should be a way to leave a non urgent message without having to fight to get one of the small number of 7.30am available spaces. When it appears that you are actively trying to dissuade or prevent patients from making contact it does damage the therapeutic alliance.
Visited August 2024
Review titled Northenden Group Practice
Replied on 17 January 2025
Dear Mindy, We appreciate the feedback you have left as all feedback positive and negative can be used to learn from to improve our service. We are sorry to hear about your experience you received from our service. Unfortunately, we are not able to change the clunky process with the online forms as this is just a tool used by the practice. However, we can feed this back to the supplier. We would appreciate the opportunity to discuss your addressed matters further. If you could email the practice at gmicb-mh.ngp@nhs.net including your name, DOB, contact telephone number with the subject line ‘NHS Reviews’ and a member of our senior management team will be in contact accordingly. Once again, we apologise for your concerns, but look forward to hearing from you. Kind regards, Northenden Group Practice
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Review titled Approachable and easy to discuss issues with
Rated 4 stars out of 5
by Anonymous - Posted on 23 August 2024
Although having to wait a full week to see the GP, he listened attentively to my mental health issues and concerns and printed off the necessary documents to support my Personal Independence Payments claim.
Visited August 2024
Review titled Northenden Group Practice
Replied on 17 January 2025
Dear Patient, Thank you so much for taking the time to provide us with positive feedback about your recent appointment at the practice. Your comments have been shared with the practice team. Best Wishes, Northenden Group Practice
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Review titled appointments
Rated 5 stars out of 5
by Stephen Tomkinson - Posted on 03 August 2024
Finding it easier to get a appointment,diabetic team ontop of my health issues.Smallest of small issues with my prescriptions being late,but that is it. With my longterm health issues,id love too have the consistancy of seeing the same doctor,so i dont have to replay my health issues over and over,and they can give me updates on things we discussed.Staff are really friendly,and seems contacting the surgery by phone has become easier.
Visited August 2024
Northenden Group Practice has not yet replied.
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Review titled All good
Rated 4 stars out of 5
by Anonymous - Posted on 28 August 2024
I have had a few medical issuess over the last 12 months, the service I have received from the Doctors and Nurses at ngp has been first class. I find the on-line booking system works for me, no more waiting on the phone or having to turn up at the practice for 08:00 hrs . Keep up the good work.
Visited August 2024
Review titled Northenden Group Practice
Replied on 17 January 2025
Dear Patient, Thank you for your positive feedback and we are happy that our online triage system is working well for you. We will feed your comments back to the team. Kind Regards, Northenden Group Practice
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Review titled Excellent
Rated 5 stars out of 5
by Shirley Stobbs - Posted on 30 August 2024
Whilst I was attending a medication review: the nurse practitioner was excellent - very knowledgeable and thorough
Visited August 2024
Review titled Northenden Group Practice
Replied on 17 January 2025
Dear Shirley, Thank you so much for taking the time to provide us with positive feedback about your recent appointment at the practice. Your comments have been shared with the practice team. Best Wishes Northenden Group Practice
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Review titled Excellent nurse
Rated 5 stars out of 5
by Mr m d wilson - Posted on 07 August 2024
A very friendly and considerate nurse who was diligent at her job. The review of my blood pressure and weight etc. Went very smoothly.
Visited August 2024
Review titled Northenden Group Practice
Replied on 17 January 2025
Dear Mr Wilson, Thank you for taking the time to feedback. We are extremely fortunate to have a nursing team who provide our patients with thorough care. We will feed your comments back to the team. Kind Regards, Northenden Group Practice
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Review titled Recent appointment
Rated 4 stars out of 5
by Lisa Williams - Posted on 18 August 2024
The nurse I saw on Friday was fantastic! She went above and beyond to help me. Her manner was professional and very empathetic. I felt well looked after.
Visited August 2024
Review titled Northenden Group Practice
Replied on 17 January 2025
Dear Lisa Thank you for taking the time to feedback. We are extremely fortunate to have a such a great nursing team who go above and beyond to help our patients. We will feed your comments back to the team. Kind Regards, Northenden Group Practice
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Review titled Confused
Rated 4 stars out of 5
by Anonymous - Posted on 04 August 2024
Third change of appointment. But good service .I arrived early and was met by nurse on time zzzzzzzzz xx xzx xxxx xxx ccccc hhhhh vvvvv ooiiii b. Vvv bb jjj jjj gggg ddd cccc vvvv x vg h j g f y j gfs v k...100 words far too long will put people off
Visited August 2024
Northenden Group Practice has not yet replied.
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Review titled Always been a great service.
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2024
Was booked in for a blood test appointment recently and I got the whole detailed result with the GP having a long conversation on the phone with me to explain and advice me on how to keep myself and health safe. I couldn’t be more than thankful for having such a great practice. Please keep up the good work. God bless you all at Northenden group practice.
Visited August 2024
Review titled Northenden Group Practice
Replied on 17 January 2025
Dear Patient, Thank you for your positive feedback and we are happy that you were able to get the care that you need. Our team will be delighted to hear your good comments. Kind Regards, Northenden Group Practice