Northenden Group Practice
489 Palatine Road, Northenden, Manchester, Greater Manchester, M22 4DHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 5 stars out of 5
by Linda Barker - Posted on 09 November 2024
Seen Physio Monday re ongoing problem ,Tuesday went online for gp appointment seen doctor same day .Friday had ongoing problem applied online seen the most nicest kindest doctor same day so thorough and reassuring also got appointment for nurse next week to check the problem, all in all I can not complain great service this week as usual ,and thanks to reception who rang me back with appointments ,so polite and cheery .Not once did anyone make me feel I was wasting time , as I was worried after attending a few times this week hopefully problem will be resolved thanks all .
Visited November 2024
Review titled Northenden Group Practice
Replied on 17 January 2025
Dear Linda, Thank you for your positive feedback and we are happy that you were able to get the care that you needed. The team will be delighted to hear your good comments. Kind Regards, Northenden Group Practice
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Review titled Disappointment in digital services in the practice
Rated 3 stars out of 5
by Pamela Galloway - Posted on 02 December 2024
I sat with the GP for an appointment to discuss the cold and cough virus I have. He was very attentive, examined me and listened to my complaints. He told me he would send a prescription right away to the pharmacy. It was for an inhaler and an aero chamber. I had very irritated airways and the cough was very distressing causing muscle pain in my back and stress incontinence. At the pharmacy only the aerochambet script was received. It then took 42 hours to get the medicine prescription resent and for the pharmacy to order it in from their supplier. I was still having a difficult time with symptoms. I’ m unsure what went wrong with sending the prescription. Was it the doctors error or something in the system. If I’d been able to take a paper prescription some of the delay would have been avoided.
Visited November 2024
Review titled Northenden Group Practice
Replied on 17 January 2025
Dear Pamela, Thank you for your review, though we are sorry to hear of the problems you experienced. We would very much like to hear from you regarding the issues you have raised so that we can investigate this further and hopefully prevent this situation occurring again. If you could email the practice at gmicb-mh.ngp@nhs.net including your name, DOB, contact telephone number with the subject line ‘NHS Reviews’ and a member of our senior management team will be in contact accordingly. Once again, we apologise for your concerns, but look forward to hearing from you. Kind regards, Northenden Group Practice
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 15 November 2024
The doctor on the day was extremely thorough and very clear in explaining the steps which will be taken and What do next
Visited November 2024
Review titled Northenden Group Practice
Replied on 17 January 2025
Dear Patient, Thank you very much for posting this positive review of the service you received. Your feedback and appreciation means a lot to the practice. Best Wishes Northenden Group Practice
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Review titled Giving blood
Rated 5 stars out of 5
by Aazam Ahmad - Posted on 10 November 2024
“I recently had my blood taken, and the experience was made surprisingly pleasant, all thanks to the wonderful nurse who assisted me. From the moment I walked in, she greeted me with a warm, genuine smile that instantly put me at ease. She took the time to make sure I was comfortable, never rushed, and truly showed that she cared. Her empathy and compassion were evident in every step; she explained each part of the process and reassured me throughout. I felt like I was in safe, caring hands. It’s rare to find a healthcare professional who goes above and beyond, but she truly did. Thank you for making what could have been a nerve-wracking experience so much easier!”
Visited November 2024
Review titled Northenden Group Practice
Replied on 17 January 2025
Dear Aazam, Thank you for completing a review on the NHS choices platform. It is really great to hear that you had a pleasant experience when you attended the practice for a blood test. Your positive comments have been shared with the practice team and were really appreciated. Kind Regards Northenden Group Practice
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 November 2024
It was easy to book an appointment online and a Dr responded within a short space of time. Having attended the clinic I was thoroughly checked out and left with an easy mind.
Visited November 2024
Review titled Northenden Group Practice
Replied on 17 January 2025
Dear Patient, Thank you for your positive feedback and we are happy that our online triage system is working well for you. Kind Regards, Northenden Group Practice
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Review titled Appalling Management of Reception
Rated 1 star out of 5
by Michael Lord - Posted on 14 November 2024
I had an appointment at 3:20pm and arrived 5mins late and waited at the reception where one window was visible with just one receptionist who was talking to another patient and I waited whilst he was dealt with. When whilst waiting another male joined the queue and when I got to the window the receptionist had disappeared. I waited a further couple of mins and realising no one was returning I pressed the bell. A receptionist came to the front and I explained that I was a little late and have an appointment for 3:20pm and she said I was too late by nearly 15mins. I I explained that I was waiting behind the male she had previously dealt with which took a while, which she didn’t look to believe, until I gave her the description of the male and the other male behind me in the queue confirmed of his own accord that I had been waiting 10mins at least whilst he was stood there. I explained with only one window open and visible with one receptionist, they had not made this easy for themselves to see. I explained that she walked off after dealing with the patient in front of me where I waited for her to reappear and had to ring the bell after waiting. She then said the doctor can’t see me, but will check and then brought who I presume to be the office manager. They said that it was too late and should’ve checked in on the on screen check in tablet at the opposite end from the entrance. I explained where I am stood, on entry and also in the text they sent, there was no mention of this and that the on screen check in isn’t very visible. Other patients agreed and they apologised and said that the surgery was technically shut as the doctors were having a meeting, of which I saw them welcome them into the reception office as I stood waiting. I explained that there was no guidance on entry in any sign to state that you check in on a little tablet at the end of the room and that this was unacceptable after driving 30mins from work in Ashton in traffic to get there. I mentioned that one reception window was completely covered up so staff can’t see who is waiting! Again they apologised that I felt that way and told me to rebook as all GP’s were now in a meeting, despite the queue of patients growing behind me. I have been before to the GP and not usually had an issue, however I have read other patients having issues with reception in online reviews which highlight how poor it is and have left the practice as a result of incidents like this.
Visited November 2024
Review titled Northenden Group Practice
Replied on 17 January 2025
Dear Mr Lord, Thank you for your review, though we are sorry to hear of the problems you faced when attending the practice. We would very much like to hear from you regarding these issues so that we can investigate this further and hopefully prevent this situation occurring again. If you could email the practice at gmicb-mh.ngp@nhs.net including your name, DOB, contact telephone number with the subject line ‘NHS Reviews’ and a member of our senior management team will be in contact accordingly. Once again, we apologise for your concerns, but look forward to hearing from you. Kind regards, Northenden Group Practice
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Review titled Same day
Rated 4 stars out of 5
by Anonymous - Posted on 07 November 2024
Filled a form in online to ask to see gp. I was phoned back and given an appointment for the same day
Visited November 2024
Review titled Northenden Group Practice
Replied on 17 January 2025
Dear Patient, Thank you for your positive feedback and we are happy that our online triage system is working well for you. Kind Regards, Northenden Group Practice
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Review titled Good Practice
Rated 5 stars out of 5
by David Faulkner - Posted on 18 November 2024
The phlebotomist that treated me was kind and careful. She had a sense of humour. Very important in a medical practice.
Visited November 2024
Review titled Northenden Group Practice
Replied on 17 January 2025
Dear David, Thank you so much for your kind comments about the service you received from our Phlebotomist. She will be thrilled to hear that you took the time to feedback your good experience. Kind Regards Northenden Group Practice
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Review titled Great pratice
Rated 4 stars out of 5
by Anonymous - Posted on 23 November 2024
The doctor was kind, and listened to my ongoing health promblems . He referred me to a clinic, for my on going pain
Visited November 2024
Review titled Northenden Group Practice
Replied on 17 January 2025
Dear Patient, Thank you for your positive feedback and we are happy that you were able to get the care that you needed. The team will be delighted to hear your good comments. Kind Regards, Northenden Group Practice
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 November 2024
I was seen by an excellent doctor from whom I received a thorough examination and put me at my ease.
Visited November 2024
Review titled Northenden Group Practice
Replied on 17 January 2025
Dear Patient, Thank you for completing a review on the NHS choices platform. It is really great to hear that you had a positive experience when you attended the practice to see one of our doctors. Your positive comments have been shared with the practice team and were really appreciated. Thank you Northenden Group Practice