Northenden Group Practice
489 Palatine Road, Northenden, Manchester, Greater Manchester, M22 4DHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 5 stars out of 5
by dianne Lenihan - Posted on 06 December 2024
It was my annual review for my asthma , and the reassurance I get they are always there if I need them give me peace of mind
Visited December 2024
Review titled Northenden Group Practice
Replied on 17 January 2025
Dear Diane, Thank you for taking the time to feedback. We are extremely fortunate to have a nursing team who provide our patients with thorough care. We will feed your comments back to the team. We are happy to hear you feel supported with your medical care. Kind Regards, Northenden Group Practice
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Review titled Efficient
Rated 5 stars out of 5
by Paulinecarter61@hotmail.co.uk - Posted on 13 December 2024
Went out of their way to accommodate my appt after some miscommunication. Very happy with service
Visited December 2024
Review titled Northenden Group Practice
Replied on 17 January 2025
Dear Pauline, Thank you for your positive feedback and we are happy you could get the care you required. We will feed this feedback to the admin team. Kind Regards, Northenden Group Practice
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Review titled Bloods taken
Rated 4 stars out of 5
by Anonymous - Posted on 06 December 2024
Appointment on time lady very nice and bloods got at first try even though mine are sometimes tricky
Visited December 2024
Review titled Northenden Group Practice
Replied on 17 January 2025
Dear Patient, Thank you so much for your kind comments about the service you received from the Phlebotomist here at the practice. Your comments have been shared with the practice team which are always gratefully received. Kind Regards Northenden Group Practice
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Review titled Great Service
Rated 4 stars out of 5
by Susan Hume-Livesey - Posted on 05 December 2024
Dr Doyle was so nice. She was very understanding, and made me feel very calm during my appointment when I'm going through a tough time. She explained everything that she wanted to put into place and why. I would highly recommend Dr Doyle.
Visited December 2024
Review titled Northenden Group Practice
Replied on 17 January 2025
Dear Susan, Thank you so much for taking the time to provide us with a review of the service and care you received from your GP. Your comments have been shared with the doctor. We really appreciate the feedback and are pleased you had a positive experience at the practice. Best Wishes, Northenden Group Practice
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Review titled Good practice
Rated 5 stars out of 5
by Carolyn Leigh - Posted on 24 December 2024
Good communication with regards appointment with reminders. Appointment on time which is appreciated. Friendly and efficient consult.
Visited December 2024
Review titled Northenden Group Practice
Replied on 17 January 2025
Dear Carolyn Thank you so much for your kind and positive feedback. It is really good to know that we have provided you with a good service and that you are finding the new system helpful. Your comments have been shared with the practice team. Best Regards Northenden Group Practice
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Review titled Concerned and considerate
Rated 5 stars out of 5
by James parry - Posted on 18 December 2024
I found the consultation enlightening and interesting, it was good to talk through some issues I have with a professional person
Visited December 2024
Review titled Northenden Group Practice
Replied on 17 January 2025
Dear James, Thank you very much for posting this positive review of the service you received. Your feedback and appreciation means a lot to the practice. Kind Regards, Northenden Group Practice
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Review titled Signs of improvement!
Rated 3 stars out of 5
by Jane Lewis - Posted on 22 November 2024
After querying action taken following discharge from hospital in September, I was given a face to face appointment with a known GP, and had a useful discussion about action taken and options. This felt like progress after the last few years
Visited November 2024
Review titled Northenden Group Practice
Replied on 17 January 2025
Dear Jane, Thank you so much for taking the time to provide us with a review of the service and care you received from the practice. Your comments have been shared with the whole team and we really appreciate the feedback and are pleased the end result was positive. Best Wishes, Northenden Group Practice
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Review titled Bloods taken by nurse
Rated 5 stars out of 5
by Bob Croucher - Posted on 16 November 2024
Frendly nurse took bloods early as she saw me in the waiting room and remembered me from previous visits.
Visited November 2024
Review titled Northenden Group Practice
Replied on 17 January 2025
Dear Bob, Thank you for completing a review on the NHS choices platform. It is really great to hear that you had a positive experience when you attended the practice for a blood test. Your positive comments have been shared with the nursing team and were very much appreciated. Kind Regards, Northenden Group Practice
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Review titled Unfair and not reliable
Rated 2 stars out of 5
by Carolyn Donaldson - Posted on 19 November 2024
I had an apt on Friday 15th November and arrived went in check in queue and then decided to self check in and it wouldn’t let me so I had to wait for 10mins + because there was nobody on the desk and there was others in queue waiting to check in too. I eventually got to the front and was told that she would send the doctor a msg as I was late, so I sat down at 10.30 and at 10.55 I went back to the window only to be told the doctor had finished and there was nobody else to see me. So I left only to go away with a chest infection for the whole weekend. Then on Monday the 18th I requested an appointment at 8am, I phoned at 2pm to be told I was on doctors list but no phone call so I’d waited 10 hours for nothing! I requested an apt today and got a call for an apt at 10.20 so I’ve been in discomfort since Friday which shouldn’t have happened as it wasn’t my fault.
Visited November 2024
Review titled Northenden Group Practice
Replied on 17 January 2025
Dear Carolyn, Thank you for your review, we are sorry to hear of the problems you experienced. We would very much like to hear from you regarding the issues you have raised so that we can investigate this further and hopefully prevent this situation occurring again. If you could email the practice at gmicb-mh.ngp@nhs.net including your name, DOB, contact telephone number with the subject line ‘NHS Reviews’ and a member of our senior management team will be in contact accordingly. Once again, we apologise for your concerns, but look forward to hearing from you. Kind regards, Northenden Group Practice
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Review titled All Good
Rated 4 stars out of 5
by mike cooke - Posted on 29 November 2024
I used the online submitt a request system to make an appointment to see a practice doctor. I was contacted within the hour and received an appointment for the same day. My appointment went well and I was on prescribed medication by late afternoon.
Visited November 2024
Review titled Northenden Group Practice
Replied on 17 January 2025
Dear Mike, Thank you for your positive feedback and we are happy that our online triage system is working well for you. Kind Regards, Northenden Group Practice