Mile Oak Medical Centre
Chalky Road, Portslade, Brighton, East Sussex, BN41 2WFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Can't get an appointment
Rated 2 stars out of 5
by Mark claydon - Posted on 17 August 2023
All morning slots gone and now even the e consult says full for the day. It's only 09:30. They cannot care for the number of patients on their books
Visited August 2023
Review titled Mile Oak Medical Centre
Replied on 05 October 2023
Dear Mr Claydon, I am sorry that you have struggled to get an appointment. We are a busy practice and endeavour to provide safe and effective care. The number of appointments is capped to ensure clinicians are able to address medical problems safely. We review systems regularly and value any feedback on how our practice might be improved. Regards, MOMC
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Review titled change an appointment
Rated 2 stars out of 5
by Heide I Harwood - Posted on 10 August 2023
At the moment I am dialing the surgery (10/08/2923; 3:50 pm) which is my forth attempt to get through to the surgery. So far I have been held on the phone 19 minutes - I was number 3 at the beginning - the other 3 times I was kept waiting over 20 minutes till I gave up. I am trying to change an appointment you have sent to me, but do not seem to get through.
Visited August 2023
Review titled Mile Oak Medical Centre
Replied on 05 October 2023
Dear Heide, I am sorry that you have been struggling to get through to the surgery. Our phone lines are very busy and our receptionists work very hard to answer calls as efficiently as possible. At times, staff shortages may mean waiting times are longer. It is possible to contact the surgery through econsult via our webiste. We review our systems regularly and do value any feedback. Regards, MOMC
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Review titled Good replacement
Rated 4 stars out of 5
by Colin Story - Posted on 13 July 2023
Due to a shortage of the drug Tostran I have been given Testogel instead. I find Testogel much easier to use and use less of It . I have spoken to the practice pharmacist about having Testogel as my usual medication. However I still get Tostran which as you know Is causing problem at the moment. Again could I ask for this medication to be reviewed again
Visited July 2023
Review titled Mile Oak Medical Centre
Replied on 16 July 2023
I am sorry to hear that you are having issues with your medication. In order for this to be dealt with please contact the practice directly and book a telephone appointment with one of the pharmacy team. You can contact the surgery by phone or via econsult which you can access via our website. Regards MOMC
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Review titled Great response
Rated 5 stars out of 5
by Anonymous - Posted on 13 July 2023
I would like to a thank the Dr and receptionist who dealt with my problem of having gout and being away from home, looking after my elderly father with the quick response of sorting my medication by sending it to his local pharmacy. Thank you so much.
Visited July 2023
Review titled Mile Oak Medical Centre
Replied on 16 July 2023
Many thanks for taking the time to post a positive review. I do hope you are recovering. Regards, MOMC
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Review titled Great practice really performed
Rated 5 stars out of 5
by Robert Hillary - Posted on 18 June 2023
Yesterday after nocking a scab of off my not so private part these days I went to the surgery to see if I could see a doctor to stop the profuse bleeding, I was seen within 10 minutes by lovely strawberry blonde doctor and she sort of quarterised the wound, perfect job done thanks so much Doctor sorry didn't get your name no bleeding today thank
Visited June 2023
Review titled Mile Oak Medical Centre
Replied on 19 June 2023
Thank you so much for taking the time to write such a positive review. It will be shared with the 'strawberry blond' doctor! Kind regards MOMC
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Review titled Amazing Practice
Rated 5 stars out of 5
by Zoe Boyd - Posted on 19 June 2023
Amazing team at Mile Oak Medical Centre, very caring, understanding. I felt listened to and the time taken to explain situations making things clearer is brilliant. I can't thank them all enough for the time given to me.
Visited June 2023
Review titled Mile Oak Medical Centre
Replied on 28 June 2023
Dear Zoe, Thank you so much for leaving such a positive review and I am so pleased that you have felt heard and been helped. The feedback will be passed to the team. It really does provide a boost. Kind regards, Dr Chloe Webber
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Review titled Great practice
Rated 5 stars out of 5
by Miss Cheyenne Borrett - Posted on 24 June 2023
I have just watched a video on how the coil is inserted and in the comments alot of women where saying about horrible experiences, so I just wanted to say thank you to the nurses that fitted my they where so kind and reassuring and made me feel comfortable with such a private area that could make any women feel uncomfortable to have that done. Also it made me think, and every time I've been for me or my daughter we have always been delt with with care and consideration and ways mad me feel comfortable and happy. So thank you. Xx
Visited June 2023
Review titled Mile Oak Medical Centre
Replied on 28 June 2023
Thank you so much for taking the time to leave such a positive review. I am so please that you have felt comfortable and happy when attending the practice. Your feedback will be passed onto the whole team Kind regards, Dr Chloe Webber
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Review titled Almost impossible to contact by telephone
Rated 1 star out of 5
by Kevin - Posted on 04 May 2023
I called at 4:45 to get some test results, I was number one in the queue as soon as I got through but it still took 24 minutes for the phone to be answered! It is almost impossible to contact the practice by telephone. New phone system but same old problem, maybe its not the phone system thats the problem?
Visited May 2023
Review titled Mile Oak Medical Centre
Replied on 05 May 2023
Dear Kevin, I am sorry to hear that you have had a negative experience. Our receptionists work hard to assist patients who contact the surgery. In addition to answering the phones, they also have to help patients attending the surgery in person and administration tasks and contacts from other health care providers. I hope that they were able to help once your call was answered. MOMC
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Review titled Extremely helpful reception staff
Rated 5 stars out of 5
by Patricia - Posted on 05 January 2023
I want to say thank you for the help I received with difficulties around access to my records on SystemOnline. The problem was solved on the day and the receptionist phoned me to follow up after what was clearly a very busy day.
Visited January 2023
Review titled Mile Oak Medical Centre
Replied on 05 October 2023
Dear Patricia, THank you for your feedback. I am pleased that we were able to help and hope that we are able to continue to support you. Regards, MOMC
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2023
I have always felt very valued, respected and listened to at this practice, and despite the pressures the NHS are under I have never felt rushed! I have moved away from the area and have just registered at a different practice, and just wanted to say a huge thank you to all staff, your care and service is deeply appreciated. Everyone has always been very kind and made me feel immediately comfortable and cared for. Thank you again for all of your wonderful care.
Visited January 2023
Review titled Mile Oak Medical Centre
Replied on 05 October 2023
Dear patient, THank you so much for your positive feedback. I am so pleased that you felt comfortable and cared for at Mile Oak Medical Centre. I hope that you feel equally listened to at your new practice. Regards, MOMC