Mile Oak Medical Centre - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Christine Robert-shaw - Posted on 04 October 2023
I love all the staff at mileoak medical centre. Always get a phone call, usually within the hour, and if we need to see doctor, it's the same day. everyone is so helpful and polite.
Visited September 2023
Review titled Mile Oak Medical Centre
Replied on 05 October 2023
Dear Ms Robert-Shaw Thank you for posting such a positive review. Your feedback has been shared with our staff. We hope that we continue to provide you with a helpful and responsive service MOMC
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Review titled Very good practice
Rated 5 stars out of 5
by Patricia Compton - Posted on 06 October 2023
Staff were very friendly '& efficient. They had time to listen to me & not too feel rushed any further treatment needed came through quickly and I also received a personal text from my Doctor.
Visited September 2023
Review titled Mile Oak Medical Centre
Replied on 09 October 2023
Thank you for your review. I am so pleased that you found the staff to be friendly and efficient. I hope that we can continue to support you in primary care. Regards. MOMC
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 06 October 2023
Dr always very polite and ex plaines Everything very well They also quite often give me downloads to take away for me to read in my own time
Visited September 2023
Review titled Mile Oak Medical Centre
Replied on 09 October 2023
THank you for taking the time to post a review. I am so pleased that you have had positive experiences at Mile Oak Medical Centre and knowing that you have found downloads helpful is very useful Kind regards, MOMC
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Review titled New patient experience
Rated 4 stars out of 5
by Andrew Finlayson - Posted on 04 October 2023
The immediate impression is of a very friendly,welcoming atmosphere. This includes receptionists, nursing staff and my GP who was knowledgeable, thorough and attentive and actually listened. Apart from the current, well known, country-wide difficulties afflicting patients in accessing a doctor’s surgery, I am very impressed with my new GP practice.
Visited September 2023
Review titled Mile Oak Medical Centre
Replied on 05 October 2023
Dear Mr Finlayson, Thank you so much for writing a review. Your review has been shared with the team at Mile Oak and really does provide a positive boost. I hope that we will continue to offer friendly and attentive care. MOMC
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Review titled Flu jabs
Rated 5 stars out of 5
by Anonymous - Posted on 07 October 2023
My husband and I booked our appointments on the Friday and we had our flu jabs on the Saturday. It was easy to book face to face at the Mile Oak medical centre and it was all on time and very well organised.
Visited September 2023
Review titled Mile Oak Medical Centre
Replied on 09 October 2023
Many thanks for taking the time to submit positive feedback. I am pleased that the process was easy and efficient. Kind regards, MOMC
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Review titled Good practice g
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2023
Got to practice a little early for my appointment thinking I would have to wait but was aloud to go straight in for which I was thankful
Visited September 2023
Review titled Mile Oak Medical Centre
Replied on 05 October 2023
Many thanks for posting a positive review. I am pleased that we were able to see you in a timely manner. Kind regards, MOMC
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Review titled Caring Staff
Rated 5 stars out of 5
by John Horne - Posted on 04 October 2023
My 93 year old dad had his annual review recently. The wait time was short. The nurse he saw was professional, reassuring and kind and his experience was good.
Visited September 2023
Review titled Mile Oak Medical Centre
Replied on 05 October 2023
Dear Mr Horne, Thank you for taking the time to write such a positive review. Your review has been shared with the rest of the team. I do hope that we can continue to support your father MOMC
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Review titled Can't get an appointment
Rated 2 stars out of 5
by Mark claydon - Posted on 17 August 2023
All morning slots gone and now even the e consult says full for the day. It's only 09:30. They cannot care for the number of patients on their books
Visited August 2023
Review titled Mile Oak Medical Centre
Replied on 05 October 2023
Dear Mr Claydon, I am sorry that you have struggled to get an appointment. We are a busy practice and endeavour to provide safe and effective care. The number of appointments is capped to ensure clinicians are able to address medical problems safely. We review systems regularly and value any feedback on how our practice might be improved. Regards, MOMC
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Review titled change an appointment
Rated 2 stars out of 5
by Heide I Harwood - Posted on 10 August 2023
At the moment I am dialing the surgery (10/08/2923; 3:50 pm) which is my forth attempt to get through to the surgery. So far I have been held on the phone 19 minutes - I was number 3 at the beginning - the other 3 times I was kept waiting over 20 minutes till I gave up. I am trying to change an appointment you have sent to me, but do not seem to get through.
Visited August 2023
Review titled Mile Oak Medical Centre
Replied on 05 October 2023
Dear Heide, I am sorry that you have been struggling to get through to the surgery. Our phone lines are very busy and our receptionists work very hard to answer calls as efficiently as possible. At times, staff shortages may mean waiting times are longer. It is possible to contact the surgery through econsult via our webiste. We review our systems regularly and do value any feedback. Regards, MOMC
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Review titled Good replacement
Rated 4 stars out of 5
by Colin Story - Posted on 13 July 2023
Due to a shortage of the drug Tostran I have been given Testogel instead. I find Testogel much easier to use and use less of It . I have spoken to the practice pharmacist about having Testogel as my usual medication. However I still get Tostran which as you know Is causing problem at the moment. Again could I ask for this medication to be reviewed again
Visited July 2023
Review titled Mile Oak Medical Centre
Replied on 16 July 2023
I am sorry to hear that you are having issues with your medication. In order for this to be dealt with please contact the practice directly and book a telephone appointment with one of the pharmacy team. You can contact the surgery by phone or via econsult which you can access via our website. Regards MOMC