Mile Oak Medical Centre
Chalky Road, Portslade, Brighton, East Sussex, BN41 2WFContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Mile Oak Medical Centre.
Reviews
-
Review titled Almost impossible to contact by telephone
Rated 1 star out of 5
by Kevin - Posted on 04 May 2023
I called at 4:45 to get some test results, I was number one in the queue as soon as I got through but it still took 24 minutes for the phone to be answered! It is almost impossible to contact the practice by telephone. New phone system but same old problem, maybe its not the phone system thats the problem?
Visited May 2023
Review titled Mile Oak Medical Centre
Replied on 05 May 2023
Dear Kevin, I am sorry to hear that you have had a negative experience. Our receptionists work hard to assist patients who contact the surgery. In addition to answering the phones, they also have to help patients attending the surgery in person and administration tasks and contacts from other health care providers. I hope that they were able to help once your call was answered. MOMC
-
Review titled Extremely helpful reception staff
Rated 5 stars out of 5
by Patricia - Posted on 05 January 2023
I want to say thank you for the help I received with difficulties around access to my records on SystemOnline. The problem was solved on the day and the receptionist phoned me to follow up after what was clearly a very busy day.
Visited January 2023
Review titled Mile Oak Medical Centre
Replied on 05 October 2023
Dear Patricia, THank you for your feedback. I am pleased that we were able to help and hope that we are able to continue to support you. Regards, MOMC
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2023
I have always felt very valued, respected and listened to at this practice, and despite the pressures the NHS are under I have never felt rushed! I have moved away from the area and have just registered at a different practice, and just wanted to say a huge thank you to all staff, your care and service is deeply appreciated. Everyone has always been very kind and made me feel immediately comfortable and cared for. Thank you again for all of your wonderful care.
Visited January 2023
Review titled Mile Oak Medical Centre
Replied on 05 October 2023
Dear patient, THank you so much for your positive feedback. I am so pleased that you felt comfortable and cared for at Mile Oak Medical Centre. I hope that you feel equally listened to at your new practice. Regards, MOMC
-
Review titled The system is totally broken
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2023
My daughter has just been discharged after 2 nights in Worthing aeu they thought she had meningitis and sent her home with infection of unknown origin. She's 20. The discharge note says urgent follow up with dr .... Except I can't get through the phone lines are not working. She has had a constant debilitating headache not alleviated by otc meds. She ended up having to go to aeu in the first place as she could not get a Dr face to face app and was told it was a viral infection. I have tried everything e consult is a total joke that takes time to answer questions only to be told sort yourself out at the end. The phone number to leave a message on the website doesn't work the link to leave an online message takes you to an error page and I phoned bang on 2pm to voicemail that all today's apps are booked. My daughter lives alone. What exactly should I do? As I said the system is broken!!!!
Visited January 2023
Review titled Mile Oak Medical Centre
Replied on 08 January 2023
We're so sorry that you have such difficulty getting an appointment. If your daughter has still not been reviewed please call at 830 on Monday morning and we will arrange for her to be seen that day. Unfortunately we have had a number of staff members who have had to take time as they have been unwell. Management team at Mile Oak Medical Centre.
-
Review titled You simply can not get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2022
The Doctors and Nurses are good when you see them, but you can't. The phones are never answered, the on-line system has been broken for over a year and when you do manage to book in person nothing is available. Awful service, truly awful.
Visited October 2022
Review titled Mile Oak Medical Centre
Replied on 20 October 2022
I am so sorry that you are struggling to get an appointment, We do appreciate there that we have a major issue with the phone system and are currently seeking legal help. The online system should be working and many people find this a very good way to seek help. Please let us know if you continue to have difficulty in using this as we are not aware of any problems with econsults. We are trying our hardest to resolve the ongoing phone issues.
-
Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2022
Friendly and helpful reception staff who answered both of my queries. Speedy and well signed flu jab process.
Visited October 2022
Review titled Mile Oak Medical Centre
Replied on 20 October 2022
Thank you so much for taking the time to submit a review. We hope that we can continue to provide a service that meets expectations
-
Review titled Excellent service
Rated 5 stars out of 5
by Patsy - Posted on 20 October 2022
Had a wound on my foot that refused to heal and was very painful. Telephoned and the receptionist was lovely and really helpful. Saw the practice nurse and GP, I was referred immediately and seen by a plastic surgeon within 48hrs. Wound is now healed (3 weeks later). The nurse was so kind, professional and knowledgeable I can’t thank you all enough. My wound was really depressing me and I couldn’t walk properly so it healing is brilliant. My thanks to everyone not just this time but every time you help me you are all fabulous and a great team.
Visited October 2022
Review titled Mile Oak Medical Centre
Replied on 20 October 2022
Thank you so much for taking the time to post. This provides a real boost to the team and is shared with all members of staff
-
Review titled Phone line issues
Rated 3 stars out of 5
by Anonymous - Posted on 17 October 2022
The staff and doctors at the practice are amazing and I think they are under a lot of pressure without the correct resources to support them. They clearly have a problem with their phone system and this has been going in for some time. I can never seem to be able to get through and when I do I get cut off or taken off hold no matter how long I have been waiting. I’ve just filled out an e consult and one of the options wouldn’t let me go for further and told me to contact the practice, which I cannot do.
Visited September 2022
Review titled Mile Oak Medical Centre
Replied on 20 October 2022
I am so sorry that we are having ongoing phone issues. We are currently seeking legal help in resolving this and appreciate your frustration. It is difficult to know why econsult told you to contact the practice without further details.
-
Review titled Poor practice
Rated 2 stars out of 5
by Anonymous - Posted on 05 September 2022
I was in the queue on the phone, to clarify some things about a test, for over an hour starting from #10 in the line and extremely slowly progressing to #2. When I got to #1, they simply hung up. I don't like either that my medical condition and personal details are discussed in front of other patients. They don't seem to get the meaning of GDPR.
Visited September 2022
Review titled Mile Oak Medical Centre
Replied on 20 October 2022
I am very sorry that you have been frustrated by our phone system. This is an ongoing problem for which we are now receiving legal help. We have regular training on GDPR. Please do contact us directly so that we can look into any concerns about this
-
Review titled Phone line broken again!
Rated 2 stars out of 5
by Anonymous - Posted on 27 September 2022
I needed to phone today to make an appointment and spent over an hour on hold - twice - going from caller 8 to 1 before the call beeping and hanging up!
Visited September 2022
Review titled Mile Oak Medical Centre
Replied on 20 October 2022
We have an ongoing phone issue relating to the phone provider. We are seeking legal help in resolving this. We really appreciate how frustrating this is and are trying our hardest to sort this out