Meon Health Practice
Yew Tree Drive, Whiteley, Fareham, PO15 7LBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Helpful
Rated 4 stars out of 5
by Vivian Achwal - Posted on 30 April 2025
My health conditions have continued to be followed up quickly. Although it can take time to get hold of the GP surgery on the phone to a large number of patients ringing at the same time, I’ve always found the receptionist helpful and listen to my health issues and arrange a call back if needed.
Visited April 2025
Review titled Meon Health Practice
Replied on 30 April 2025
Dear Vivian Achwal, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about our helpful receptionists and telephone waiting times helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with the support and care you have received from our clinical and clerical teams for ongoing health conditions and we will ensure this is shared with our staff. We also acknowledge your feedback around telephone waiting times and while we have made improvements on these, we continue working hard each day to answer calls as quickly as possible. We also continue identifying other ways to improve how to contact us, and believe we will deliver an improved service to you and all our patients in future. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled No problems.
Rated 4 stars out of 5
by Anonymous - Posted on 29 April 2025
Practice works well with the chemist next door . I am lucky I have had no problems , the only issue I find is the time delay between hospital visits and the information being seen by the GPS ,ie prescription / medication changes .
Visited April 2025
Review titled Meon Health Practice
Replied on 30 April 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about our working relationship with the local chemists and hospitals helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with our services and we will ensure this is shared with our staff. We also acknowledge your feedback on administration times for communications between primary and secondary care, and will use this to improve our systems and services where possible. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Super efficient
Rated 5 stars out of 5
by Patricia Morgan - Posted on 09 April 2025
Having the Covid jab was a breeze - a lovely welcoming lady and everything went very smoothly. Thank you!
Visited April 2025
Review titled Meon Health Practice
Replied on 14 April 2025
Dear Patricia Morgan, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your super efficient Covid jab helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with the welcoming lady for this smooth appointment and we will ensure this is shared with our staff. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Great practice
Rated 5 stars out of 5
by Lyn Rae - Posted on 09 April 2025
My appointment was to take in a number of urine samples, have a blood test (which on checking had already been done on 01/04/25) and have an ECG. The practice nurse was welcoming and professional carrying out her tasks. She took my ECG to a doctor to check. The staff at the surgery were very pleasant and I would recommend it to anyone.
Visited April 2025
Review titled Meon Health Practice
Replied on 14 April 2025
Dear Lyn Rae, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about our great practice for your recent appointments helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with our practice nurse, doctor, and supporting staff, and we will ensure this is shared with our team. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Blood trst
Rated 1 star out of 5
by Paul Hawkins - Posted on 07 May 2025
Despite having the blood test I have not received any results so cannot review the test. Also I am told that if the results are clear I don’t get to see them so I could be waiting for ages which is totally unacceptable. Cannot even get an appointment to see a doctor and it is assumed that all people have access to a mobile phone and social media.
Visited April 2025
Meon Health Practice has not yet replied.
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Review titled Impossible
Rated 1 star out of 5
by Anonymous - Posted on 09 April 2025
You can never get through to make an appointment unless you can get to the surgery to fill out a form or sit on the phone waiting for 30+ others Infront of you
Visited April 2025
Review titled Meon Health Practice
Replied on 14 April 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are unhappy with the current methods to contact us for an appointment. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback allows us to do just that. We have made improvements with telephone and online access, but we understand this can still be better, and we continue working hard each day to ensure continuous improvement. To stay up to date with the best ways to contact us, and all other service information, please visit our website: www.meonhealthpractice.co.uk Your insight is appreciated and if you have any further concerns, please do let us know. You can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/ Be reassured your comments will be shared with our Practice Management Team as we continuously work to address areas of concern and further improve our service. Please accept our apologies once more and thank you again for contacting us and for being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Muscular telephone appointment
Rated 1 star out of 5
by Anonymous - Posted on 13 April 2025
Waiting in all day for call, never called, queried with surgery, apologised would look into it. Appointment has disappeared from nhs record now. No explanation.
Visited April 2025
Review titled Meon Health Practice
Replied on 14 April 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are unhappy with an expected telephone appointment. As your feedback is anonymous, we are unable to investigate or comment on what has happened with your appointment. You can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/ Please accept our apologies once more and thank you again for contacting us and for being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Poor admin
Rated 2 stars out of 5
by Keith Welch - Posted on 03 April 2025
Great practice nurses However the link between my Oncology team and the practice is extreme poor They don’t appear to get the letters from Oncology to my medical records On several occasions I have had to take the letters that I receive into the surgery for them to copy Appointments are beyond a joke and I have simply reverted to a private doctor when I need to see one My choice as trying to get seen at Whitley isn’t worth the telephone time
Visited March 2025
Review titled Meon Health Practice
Replied on 04 April 2025
Dear Keith Welch, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are unhappy with poor administration of letters between the hospital and ourselves. We appreciate there are times complications and process issues between primary and secondary care cause delays and frustrations and we apologise for the inconvenience this has caused. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback allows us to do just that. Your insight is appreciated and if you have any further concerns, please do let us know. You can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/ Be reassured your comments will be shared with our Practice Management Team as we continuously work to address areas of concern and further improve our service. Please accept our apologies once again and thank you again for contacting us and for being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled poor service
Rated 1 star out of 5
by Anonymous - Posted on 01 April 2025
I contacted asking help re: pain in hands, hip and feet. Given exercises. Asked about pain relief and young male passed me off to female colleague who was not very helpful until my husband took over the phone. She was surprised that I had not been offered a face to face meeting and agreed to arrange this. She also recommended alternative pain killers.
Visited March 2025
Review titled Meon Health Practice
Replied on 02 April 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are unhappy with a recent poor service regarding a telephone call for pain in your hands, hip, and feet. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback allows us to do just that. We are pleased that your consultation ended with a more positive outcome following additional input from a female clinician who arranged a face-to-face consultation and pain killers to treat you more appropriately. Be reassured your comments will be shared with our Practice Management Team as we continuously work to address areas of concern and further improve our service. These reviews are incredibly valuable to our practice as they not only help us identify areas for improvement, but also help others in the community learn more about our services. Your insight is appreciated and if you have any further concerns, please do let us know. You can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/ Please accept our apologies once again and thank you again for contacting us and for being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Great service
Rated 5 stars out of 5
by Clare Healey - Posted on 14 March 2025
Great service was put on triage list after calling on the morning -received a text communication to upload details and prescription was sent to chemist that afternoon.. very quick and helpful
Visited March 2025
Review titled Meon Health Practice
Replied on 17 March 2025
Dear Clare Healey, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about this recent quick and helpful service helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with how our Triage Team managed your request effectively and efficiently and we will ensure this is shared with our staff. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager