Mattishall and Lenwade Surgeries - Ratings and reviews
Reviews
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Review titled Great nursing advice
Rated 4 stars out of 5
by Judy Butcher - Posted on 13 March 2024
I saw the practice nurse with my 15yr old yesterday for advice on travel vaccinations. She was great and I was very happy with the advice - we are booked to come back and see her on 11th April but I can’t recall which vaccinations she will be giving him. I had meant to write everything down and forgot. How is best to make contact so I can make sure she will be giving the three that he needs as this will influence the other ones I get from a travel health clinic. I am happy to send an email in for her to read if someone can advise the correct address. Thank-you
Visited March 2024
Review titled Mattishall and Lenwade Surgeries
Replied on 14 March 2024
Hello Judy, Thank you for your email. In order for us to response please access our Practice website (Mattishall & Lenwade Surgeries) select the Contact us page, scroll down to Engage Consult. This service can be used for asking the practice a question. We will be happy to respond to your query via the Engage platform. We look forward to hearing from you via this process. Kind regards Theresa Brennan
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Review titled Nurse was great
Rated 5 stars out of 5
by Simon - Posted on 05 January 2024
Came in to see Nurse today - She was incredibly helpful and chatty - Certainly helped put me at ease - Please can you pass on my sincere appreciation for her professionalism (I foolishly forgot her name)
Visited January 2024
Review titled Mattishall and Lenwade Surgeries
Replied on 08 January 2024
Hello Simon, thank you very much for your positive feedback concerning your recent appointment and experience with our Practice. I will most certainly pass on your kind compliments to the nurse concerned. Thank you and kind regards Theresa Brennan Patient Services & HR Manager
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Review titled Incredibly responsive staff
Rated 5 stars out of 5
by Anonymous - Posted on 19 December 2023
I called the surgery today as I was concerned about my father. The receptionist was extremely helpful and organised a same day appointment with an ANP. The ANP thoroughly assessed him, took blood and organised appropriate treatment. Thank you very much!
Visited December 2023
Review titled Mattishall and Lenwade Surgeries
Replied on 21 December 2023
Hello, Thank you for your review of our Practice during your recent experience with our team. Our reception staff are highly skilled and trained in meeting requests head on. We use Signposting as a pathway to ensure that the patient is seen by the most appropriate clinician to meet their needs, as they are presented, which is not always a GP. We thank you for your kind comments, I will pass these onto our reception and clinical team as a part of positive patient feedback to all our staff Kind regards Theresa Brennan Dip PCM Patient Services & HR Manager
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Review titled Bad attitude
Rated 1 star out of 5
by Anonymous - Posted on 22 November 2023
I rang up the surgwry to get a appointment I ring at exactly 8:30 am only to have the phone out down on me twice I then rang them back and was in the queue for 53 minutes when I finallly got through to the receptionist she said I had to ring back at 8:30 next morning She made a remark about normal people would ring or just turn up at the reception and book a appointment I have explained the symptom of the hat I’m having and they told me to go to a walk in Center where I could possibly infect others I feel very let down that the receptionist is allowed to be so judgemental towards a patient
Visited November 2023
Review titled Mattishall and Lenwade Surgeries
Replied on 22 November 2023
Dear patient, I am sorry that you have had such a poor experience whilst using our Practice services, I can assure you that this is not our intention. If you would like to inform us of your name, telephone number used date and time of call we can review our telephone records. All our calls are recorded and we can review the call and deal with our staff appropriately. Your help in this matter is very much appreciated. I thank you for your feedback. I look forward to your response. Kind regards Theresa Brennan Patient Services & HR Manager
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Review titled New innovative ideas
Rated 4 stars out of 5
by Sherree Kinsley - Posted on 05 October 2023
The experience we have had of the new Pharmacy box collection service for medication has been so good. It has proved a real asset to the surgery. I no longer need to go into the pharmacy which will not only benefit myself but also reduce queuing and pressure on staff. A pin is sent to my mobile phone and this is very simply entered into machine and medication dispensed in seconds. Brilliant! If you are worried about this process please don’t be it is so simple and also it can be used 24/7 not just in pharmacy opening times.The pharmacy are having a robot installed and a refit so I feel the practice is really open to new technology and improving their service to its patients. Well done everyone.
Visited October 2023
Review titled Mattishall and Lenwade Surgeries
Replied on 21 December 2023
Hello Sherree. I thank you for your kind comments on our practice. We are trying our very best to improve our services to meet all our patients needs, and we endeavour to take part in improving technologies as they are available to enable us to do this. We are still in early days with this new technology, our Robot, and its teething problems, staff are coming to grips with it. I thank you for your patience, understanding and the sharing of your experience with us with out new equipment, whilst we endeavour to improve our services to meet our patient needs. Kind regards Theresa Brennan Dip PCM Patient Services & HR Manager
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Review titled Amazing service
Rated 5 stars out of 5
by Kelly-Ann Sutton - Posted on 16 January 2023
I would like to thank each member of staff from both Mattishall and Lenwade surgery! The service provided is always above and beyond for both myself and my children. With the ongoing pressures within the NHS the staff are always trying their best and will try to solve any issues that arise to the best of their ability! You provide a fantastic service- thank you
Visited January 2023
Review titled Mattishall and Lenwade Surgeries
Replied on 21 December 2023
Hello Kelly, Firstly I apologise for the lateness in my response, I have only today registered as a user on this site. I thank you very much for your comments on our service. The NHS continues to work under extreme pressures which out staff endeavour to meet head on, on a daily basis. I thank you for your kind comments. Kind regards Theresa Brennan Dip PCM Patient Services & HR Manager
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Review titled Great practice
Rated 5 stars out of 5
by Charlie - Posted on 20 June 2022
I cannot be more thankful for the support I receive regularly from this surgery and feel that GP services are not getting enough recognition. When I called this morning I was 19 in the queue, but when I got through I got informed a doctor would call me between 10-11am, which I thought was amazing. I got a call by 09:30am and the doctor not only spoke to me on the phone but then asked to see me in the GP surgery as soon as I could. I was there within 15 minutes, I got reviewed and got treatment from the pharmacy all by 10am! Unbelievable service and cannot thank the staff enough for their continued effort.
Visited June 2022
Review titled Mattishall and Lenwade Surgeries
Replied on 21 December 2023
Hello Charlie, Firstly I apologise very much for delay in a response to your review. I thank you for your feedback on our service it is very much appreciated. We do aim to provide our patients with the service that best meets their needs. Kind regards Theresa Brennan Dip PCM Patient Services & HR Manager