Mattishall and Lenwade Surgeries
15 Dereham Road, Mattishall, Dereham, Norfolk, NR20 3QAContact details and opening times
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Reviews
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Review titled New innovative ideas
Rated 4 stars out of 5
by Sherree Kinsley - Posted on 05 October 2023
The experience we have had of the new Pharmacy box collection service for medication has been so good. It has proved a real asset to the surgery. I no longer need to go into the pharmacy which will not only benefit myself but also reduce queuing and pressure on staff. A pin is sent to my mobile phone and this is very simply entered into machine and medication dispensed in seconds. Brilliant! If you are worried about this process please don’t be it is so simple and also it can be used 24/7 not just in pharmacy opening times.The pharmacy are having a robot installed and a refit so I feel the practice is really open to new technology and improving their service to its patients. Well done everyone.
Visited October 2023
Review titled Mattishall and Lenwade Surgeries
Replied on 21 December 2023
Hello Sherree. I thank you for your kind comments on our practice. We are trying our very best to improve our services to meet all our patients needs, and we endeavour to take part in improving technologies as they are available to enable us to do this. We are still in early days with this new technology, our Robot, and its teething problems, staff are coming to grips with it. I thank you for your patience, understanding and the sharing of your experience with us with out new equipment, whilst we endeavour to improve our services to meet our patient needs. Kind regards Theresa Brennan Dip PCM Patient Services & HR Manager