Lea Wharf Medical
17 Bircherley Green, Hertford, SG14 1BNContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Lea Wharf Medical.
Reviews
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Review titled Well-run surgery
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2025
Today’s visit was for a routine blood pressure check. As usual, the reception staff were friendly and helpful and the nurse I saw was efficient, friendly and knowledgeable. I am always impressed by the service and help given at this surgery
Visited February 2025
Review titled Lea Wharf Medical
Replied on 20 March 2025
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with both our reception staff and the nurse. It’s great to know that you feel well-supported and cared for during your visits. We truly appreciate your continued trust in our practice and are committed to providing the best service possible. Thanks again for sharing your experience! Best Wishes Lea Wharf Medical Quality Team
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Review titled Lovely, warm receptionists
Rated 5 stars out of 5
by Anonymous - Posted on 19 February 2025
I was so impressed by my recent visit, due to the reception staff being so warm & friendly. (I’m not allowed to name them but I told them I’d put in a review so I hope they receive it!! I was in on 17th February at around 3:45pm) I heard them interact with lots of different people (some with challenging questions and frustrations), and all people were handled with kindness and empathy. Being the face of a place, especially when handling illness, is so important and they are doing it so proud, just wanted to share my thanks for their warmth and kindness, when I’m sure some days it runs thin! People like you make the world a better place and really help the community - so thank you xx
Visited February 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you so much for your incredibly kind and thoughtful review. We’re truly touched by your words and delighted to hear that our reception team made such a positive impression during your visit. We know how important that first point of contact is, especially when patients are unwell or anxious — and we’re so proud of our team for consistently handling every interaction with empathy, patience, and kindness. We’ll make sure your lovely feedback is shared with the reception staff who were on duty on 17th February — they’ll be so pleased to know their efforts made such a difference to your experience. Thank you again for taking the time to share this — it really does mean a lot to all of us here. Lea Wharf Medical Quality Team
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Review titled Great Practice
Rated 5 stars out of 5
by Robert - Posted on 02 January 2025
Great experience- very nice nurse - on time & extremely professional The nurse was very helpful She booked my next appointment & send me a txt with confirmation
Visited January 2025
Review titled Lea Wharf Medical
Replied on 17 January 2025
To Robert, Thank you so much for taking the time to share your positive experience at Lea Wharf Medical. We’re delighted to hear that you found our nurse to be professional, helpful, and punctual. It’s wonderful to know that your next appointment was seamlessly arranged and confirmed via text. We truly appreciate your kind words, as they motivate our team to continue providing excellent care to all our patients. Many Thanks, Lea Wharf Medical Quality Team
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Review titled Professional & caring
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2025
Professional and caring, checked everything I was concerned about and put my mind at ease. Filled in the econsult and was made an appointment the same day. Thank you
Visited January 2025
Review titled Lea Wharf Medical
Replied on 04 February 2025
Thank you so much for your kind words! We truly appreciate your feedback. It's wonderful to hear that our triage system for e consults enabled you to get a same day appointment. Best Wishes Lea Wharf Medical Quality Team
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Review titled Great Service
Rated 5 stars out of 5
by Jane Gifkins - Posted on 17 January 2025
My econsult was done at reception ..as I needed to see a Doctor ... and the very helpful receptionist was able to put it through for me immediately ... this was very efficient as I was seen by a Doctor the same morning ... and really appreciated this ... it was so much better to be able to do an econsult at reception ... and O felt that it was so much more efficient ... My Thank's to the 2 amazing receptionists ... and the one who put the econsult straight through for me ... I felt that I was seen, heard and cared about with a lovely dose of human interaction ... it made such a difference
Visited January 2025
Review titled Lea Wharf Medical
Replied on 20 January 2025
Thank you so much for taking the time to submit your feedback on our services. We’re delighted to hear that your experience with our reception team and the e-consult process was so positive. We are incredibly lucky to have the space to be able to carry out e consults in person for our patients. It’s fantastic to know that the efficiency of the system allowed you to be seen by a doctor the same morning and that the support you received made a difference to your visit. We’re especially grateful for your kind words about our receptionists. They work hard to ensure that every patient is given the care and attention they need, and it’s great to know their efforts had such a positive impact on your experience. Your feedback is truly appreciated. Thank you again for taking the time to share your thoughts with us. Lea Wharf Medical Quality Team
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Review titled Brilliant nurse and receptionists
Rated 5 stars out of 5
by Christine Hook - Posted on 13 January 2025
Had a really good visite today. Nurse was so lovely and put me at ease. The receptionists were lovely. Thankyou all so much.
Visited January 2025
Review titled Lea Wharf Medical
Replied on 20 January 2025
Dear Christine, Thank you for your kind feedback. We’re pleased to hear that your visit went well and that both our nurse and reception team helped to make you feel at ease. Ensuring our patients feel supported and welcome is very important to us. Many thanks, Lea Wharf Medical Quality Team
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Review titled Great Practice
Rated 5 stars out of 5
by Mark Davies - Posted on 24 January 2025
I wanted to say a massive thank you to the doctor I saw today, but my review was rejected because I mentioned his now. So, I'll say this instead. The Doctor I saw was amazing and the reception lady was awesome.
Visited January 2025
Review titled Lea Wharf Medical
Replied on 04 February 2025
Thank you so much for your kind words Mark, receiving such wonderful feedback regarding our care and services encourages the team to keep striving to deliver the best care possible. I am so pleased your experience was positive. Your kind words will be shared with the team. Many Thanks Lea Wharf Medical Quality Team
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Review titled So pleased I have found this surgery
Rated 5 stars out of 5
by Melanie - Posted on 20 January 2025
I came in today with my 13yr old daughter who was very worried about her symptoms, the GP we saw was so good with her and made her feel so much more relaxed and happy. A kind smile and gentle listening really makes a difference! I couldn’t be happier that this now my local surgery! Thank you so much!
Visited January 2025
Review titled Lea Wharf Medical
Replied on 04 February 2025
Thank you Melanie for sharing your experience at Lea Wharf Medical! I am so pleased the practice was able to assist your daughter and enable her to feel comfortable and relaxed throughout her appointment. Your kind words will be shared with our team. Best Wishes Lea Wharf Medical Quality Team
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Review titled Unhelpful
Rated 4 stars out of 5
by Anonymous - Posted on 29 January 2025
Had a follow up appointment as needed to take medicine for 2 weeks and then go back to see how I got on. Got a different nurse practitioner this time, and she was not helpful at all. I’d been going for really bad sneezing fits that had caused a nose bleed, taken some different medicine to what I usually do, and she came back with you’ve got a new allergy, but we won’t be able to know what it is. Also just take the medicine you were taking before the one we prescribed, and you’ll be fine. Since that appointment, my sneezing has come back, and I’m no closer to knowing why. The medicine from before doesn’t help, and that’s what she told me to take. Will still be going to Lea Wharf as been there my whole life, but don’t want to see that nurse practitioner again.
Visited January 2025
Review titled Lea Wharf Medical
Replied on 04 February 2025
Thank you for feedback, I am sorry to hear that you felt your experience with us was not as hoped for. Please could you make contact with the practice and a Team Leader would be more than happy to look into this for you to ensure your needs are met. Many Thanks Lea Wharf Medical Quality Team
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Review titled Thank you
Rated 4 stars out of 5
by Kinga - Posted on 20 January 2025
It was an emergency appointment followed by advice from ambulance crew. My nurse was a lovely and compassionate and very professional. I just want to say thank you.
Visited January 2025
Review titled Lea Wharf Medical
Replied on 27 January 2025
Dear Kinga, Thank you for taking the time to share your kind feedback. We're delighted that you had a positive experience at Lea Wharf Medical with our nursing staff. It's wonderful to know that the compassion and professionalism made a difference during your emergency appointment. I will ensure your compliments are passed along to the team. Best Wishes Lea Wharf Medical Quality Team