Lea Wharf Medical
17 Bircherley Green, Hertford, SG14 1BNContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Lea Wharf Medical.
Reviews
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Review titled Fabulous service
Rated 5 stars out of 5
by Gemma - Posted on 17 February 2025
Today I saw the most lovely kind helpful and patient Doctor. She took time with me and explained everything to me which I found very reassuring. Reception staff and welcoming helpful and polite. Surgery was spotlessly clean and warm.
Visited February 2025
Review titled Lea Wharf Medical
Replied on 20 March 2025
Dear Gemma Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with the doctor and found her to be kind, patient, and thorough in explaining everything. It’s also great to know that the reception staff and the overall environment made you feel welcome and comfortable. We truly appreciate you sharing your experience, and we’ll be sure to pass along your kind words to the team. Your satisfaction means a lot to us. Many Thanks Lea Wharf Medical Quality Team
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Review titled E consult
Rated 4 stars out of 5
by Anonymous - Posted on 12 February 2025
Completed an e consult for an fairly urgent matter and within 30/40 mins had a call and a same day apt booked, great service
Visited February 2025
Review titled Lea Wharf Medical
Replied on 20 March 2025
Thank you for your feedback! We're so glad to hear that you received prompt and efficient service. It's great that the e-consult helped you get the attention you needed quickly and that your appointment was booked the same day. Best wishes, Lea Wharf Medical Quality Team
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Review titled Very prompt attention
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2025
I completed the e consult form and had a call the same day arranging a suitable appointment. Saw the Dr who has made a referral.
Visited February 2025
Review titled Lea Wharf Medical
Replied on 20 March 2025
Thank you for sharing your experience! We’re so glad to hear that the e-consult process worked smoothly for you and that you were able to get a timely appointment. It’s great that the doctor was able to address your concerns and make the necessary referral. If you need any further assistance or have more questions, feel free to reach out! We’re here to help. Best Wishes Lea Wharf Medical Quality Team
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Review titled Prompt service
Rated 4 stars out of 5
by Anonymous - Posted on 12 February 2025
I received a phone call an hour after completing the Econsult and had a face to face meeting with a doctor by midday. An impressive service.
Visited February 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you for your kind words! We're delighted to hear that you had such a prompt and efficient experience with our e Consult service. Providing timely care is our priority, and we’re glad we could assist you so quickly. With Thanks Lea Wharf Medical Quality Team
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Review titled Amazing care
Rated 5 stars out of 5
by Sarah - Posted on 17 March 2025
Have had many bad experiences in previous doctors surgery in hertford. Lea wharf has been so attentive and quick with most things especially after my surgery they helped so much with recovery literally saving me by being so good considering lister was letting me down in so manyways
Visited February 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Dear Sarah, Thank you for sharing your experience. We’re truly grateful for your kind words. We understand how important it is to feel supported, especially after surgery, and we’re so pleased that our team could be there for you during your recovery. Your health and well-being are our top priorities, and we’re always here to help. Best Wishes Lea Wharf Medical Quality Team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2025
Pleased with visit today, doctor reassured me with some Question’s I had about my health, prefer Face to face rather than a phone call .
Visited February 2025
Review titled Lea Wharf Medical
Replied on 20 March 2025
Thank you for your feedback! We're so glad to hear that the doctor was able to reassure you and address your concerns. We appreciate you sharing your preference of face to face appointments, and we'll continue to work towards providing the best care possible in the way that works best for all patients. Many Thanks Lea Wharf Medical Quality Team
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Review titled Wanted Appointment
Rated 3 stars out of 5
by Anonymous - Posted on 12 February 2025
I had an appointment today for what I was told would be a repeat procedure. I got to my appointment & the doctor had refused to do the procedure. She did explain the reasons but my argument was that she or anybody in regards to being given this appointment, didn't even read my notes or previous information beforehand. Which resulted in a wasted appointment & I could of had a telephone call to be told the information that I was refused the treatment I thought I would be having today & instead I was told I'd be referred somewhere else. The doctor was a little unprofessional in explaining reasons for not checking my information beforehand & she said that she doesn't have the time to go through patients notes because it's time consuming! We'll doesn't this defeat the object or wasted appointments & why people complain about the service they receive from the NHS If doctors cannot do the job properly. The least they could do is quickly go through notes & so they are aware of the patients previous medical information. Mostly every appointment I have, I'm forever having to ask the doctor if they have read my notes because I get asked questions that clearly have the the answers in my medical information! I expect the doctor to know how to help me but not checking relevant medical information is just laziness to be honest.
Visited February 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you for taking the time to submit your feedback and i am sorry to hear your experience wasn't to the standard expected. Please do make contact with the surgery to speak with a Team Leader who will be keen to investigate this with you in full. Many Thanks Lea Wharf Medical Quality Team
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Review titled Lovely practice
Rated 5 stars out of 5
by Bokor Krisztina - Posted on 14 February 2025
The Doctor was very friendly and helpful in dealing with all my problems, thank you very much for your help Dr Tal
Visited February 2025
Review titled Lea Wharf Medical
Replied on 20 March 2025
Thank you for sharing your experience! We're so glad to hear that Dr. Tal was able to address all your concerns in such a friendly and helpful manner. We’ll be sure to pass along your gratitude to Dr. Tal. If you need any further support, please don't hesitate to reach out! Many Thanks Lea Wharf Medical Quality Team
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Review titled Great jab
Rated 5 stars out of 5
by Alan - Posted on 15 February 2025
Having received a nhs message inviting me to have a rsv vaccination I phoned the practice and was to make a convenient appointment for the next day. The jab itself was administered skilfully by a friendly nurse.
Visited February 2025
Review titled Lea Wharf Medical
Replied on 20 March 2025
Dear Alan Thank you for your feedback! We're so glad to hear that the process of booking your RSV vaccination was smooth and convenient, and that the nurse who administered the jab made you feel comfortable with their skill and friendly approach. We appreciate you taking the time to share your experience, and we're always here to assist you with any future needs. Many Thanks Lea Wharf Medical Quality Team
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Review titled Lack of clarity
Rated 3 stars out of 5
by Anonymous - Posted on 06 February 2025
Difficult to understand the doctor allocated to me. I don’t usually write reviews but this experience left me down all day as I don’t understand my diagnosis and how severe it is. The report reading wasn’t great, not all findings were mentioned. I am still frustrated and feeling lost about my own health.
Visited February 2025
Review titled Lea Wharf Medical
Replied on 20 March 2025
I'm sorry to hear about your experience, and understand how frustrating and concerning it can be when you're left feeling unclear about your diagnosis and health. Your feedback is very important, and we deeply regret that the communication didn’t meet your expectations. I encourage you to reach out directly so we can address your concerns and ensure you have all the information and support you need to feel confident and informed about your health. Your well-being is our top priority, and we're here to help you through this process. Kind Regards Lea Wharf Medical Quality Team