Lea Wharf Medical
17 Bircherley Green, Hertford, SG14 1BNContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Lea Wharf Medical.
Reviews
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Review titled Confusing process
Rated 3 stars out of 5
by Anonymous - Posted on 27 March 2025
I attempted to register via the NHS app and was told that the surgery accepts out-of-area registrations. However, the website states that my postcode is not covered, and the staff appear uncertain about whether out-of-area registrations are accepted.
Visited March 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you for your feedback and taking the time to inform us. I have passed this to the correct team for review and we will ensure this is looked into and accurate information is added. Many Thanks Lea Wharf Medical Quality Team
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Review titled Really nice atmosphere
Rated 5 stars out of 5
by Anonymous - Posted on 26 March 2025
Gp I saw today was honestly such a lovely GP, very thorough, explained everything and made me feel very confident about everything. when I left I felt so much better. She also checked my blood pressure and gave me a blood pressure check to do. What a lovely gp! Thankyou
Visited March 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you so much for your lovely feedback! We're so pleased to hear that your experience with the GP today was such a positive one. It’s wonderful to know you felt listened to, reassured, and confident leaving your appointment — that’s exactly the level of care we strive to provide. We’ll be sure to pass your kind words on to the GP team, and we really appreciate you taking the time to share your experience. Thank you again! Lea Wharf Medical Quality Team
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Review titled Great practice
Rated 5 stars out of 5
by Elaine Horan - Posted on 28 March 2025
I saw a lovely doctor today, he put my mind at rest & was a pleasure to meet. Every doctor I see at the surgery have always been very nice.
Visited March 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you so much for your kind words. We’re really pleased to hear that your consultation was reassuring and that the doctor made you feel at ease — that’s exactly the experience we hope for every patient. It’s also wonderful to know that you’ve consistently found our team to be kind and caring. Your feedback means a great deal to us and will be shared with the whole team. Thank you again for taking the time to leave a review. Lea Wharf Medical Quality Team
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Review titled Excellent practice
Rated 5 stars out of 5
by Jane Gough - Posted on 26 March 2025
Just wanted to say what a good experience I had seeing a GP today….. All staff went above and beyond to ensure my appointment was stress free as I had my severely Autistic grandson with me….
Visited March 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Dear Jane Thank you so much for your kind feedback. We’re really pleased to hear that your visit to the practice was a positive experience and that our team helped make things as smooth and stress-free as possible for both you and your grandson. Supporting patients and their families with additional needs is something we take great pride in, and it’s wonderful to know this made a difference to your appointment. Your kind words will be shared with the team — they’ll be truly appreciated. Thank you again for taking the time to share your experience. Best Wishes Lea Wharf Medical Quality Team
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Review titled Very efficient service
Rated 4 stars out of 5
by Anonymous - Posted on 12 March 2025
Filled out an econsult. Seen by gp and referred same day. The reception team were as friendly as usual and Gp examined me and explained next steps. I generally find all the staff very helpful at this surgery.
Visited March 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you so much for taking the time to share your positive experience. We’re really pleased to hear that your eConsult was processed quickly, and that you were seen, examined, and referred the same day. It’s great to know that our GP was able to clearly explain the next steps, and that our reception team was as friendly and helpful as ever. Your kind words mean a lot to the whole team and will be shared with both our clinical and administrative staff. Feedback like yours truly encourages us to keep providing the best care we can. Best Wishes Lea Wharf Medical Quality Team
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Review titled Good but online booking
Rated 4 stars out of 5
by Anonymous - Posted on 13 March 2025
I totally get that scheduling an appointment online and requesting a call back is way better than calling at 8 am. But what if you could send a link to the patient so they can book their follow-up call with their preferred clinician? Or maybe even let them book online? Sometimes, calling the patient to set up the appointment call isn’t always the most convenient option. And let’s not forget about asking them to come in when they’re at work - that’s just not practical!
Visited March 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you for your feedback and suggestions. We’re really pleased to hear that you find the online consultation and call back system more convenient than the early morning phone queue — that’s exactly what we aim for. Your ideas about offering patients a booking link for follow-up calls or choosing a preferred clinician are very helpful, and we agree that greater flexibility would make a big difference. We understand that receiving a call at an inconvenient time, or being asked to attend in person during work hours, isn’t always practical. Your comments will be shared with our team as we continue to look at ways to improve access and convenience for our patients. Thank you again for helping us grow and improve. With thanks, Lea Wharf Medical Quality Team
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Review titled Very Helpful and Efficient
Rated 5 stars out of 5
by Jane Gifkins - Posted on 05 March 2025
I would like to Thank to Reception Staff for twice completing an econsult at reception when urgent doctor appointments were needed ... twice for myself last month ... and once for my brother a couple of days ago ... it was so much easier face to face ... than having to complete an online econsult ... especially as these situations needed a phone consultation for urgent prescription ... and face to face Doctor appointments ... the Doctor got in touch ... in all cases ...very quickly ... and was thorough and helpful ... and it was so much easier going through the reception staff ... who immediately understood and completed these econsults at reception ... and I felt listened to ... and understood ... and like a human being ... this human interaction with the amazing reception staff made all the difference ... and they were very Friendly, Helpful and Efficient.. ...and I felt that it made all the difference being able to complete econsults at reception .. within the surgery ... where I was listened to and understood .
Visited March 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Dear Jane Thank you so much for your thoughtful and heartfelt message. We’re truly grateful for your kind words about our reception team. It’s wonderful to hear that they were able to support you and your brother during urgent situations and that the face-to-face interaction helped you feel listened to, understood, and cared for — just as every patient should. Your feedback perfectly highlights the importance of human connection in healthcare, and we’re so pleased that our team were friendly, helpful, and efficient in getting you the care you needed promptly. We will be sure to pass on your lovely comments to the reception staff and the wider clinical team. Thank you again for taking the time to share your experience — it really does mean a lot to us. Warmest regards, Lea Wharf Medical Quality Team
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Review titled Impossible to make appointment
Rated 1 star out of 5
by Anonymous - Posted on 17 March 2025
I have filled out e consults to receive no response at all, tried to call to get an appointment to get an extremely rude lady telling me the only the way to get an appointment is by doing it online and refused to help me any further. How on Earth is anyone supposed to get an appointment? Useless.
Visited March 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you for taking the time to share your feedback. I’m very sorry to hear about your recent experience and the frustration it has caused. The Practice encourages the use of eConsult to ensure detailed information can be captured for review with the eConsult GP and to free up the phone lines for our most vulnerable patients. We also understand that not all patients are able to complete eConsults online and therefore have other processes in place to ensure we are not causing delay to care. I am sorry this did not happen in your case. We take all feedback seriously and would like to investigate the barriers concerning your eConsult submissions and your experience on the phone. Please contact us and ask to speak with a team leader who will be keen to go through this with you. Many Thanks Lea Wharf Medical Quality Team
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Review titled Friendly practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2025
Love the Pilates and smoking sessions. They have really helped me to feel better about myself. My husband is doing the smoking clinic and finds it very helpful. My whole mood has changed since doing this
Visited March 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you for your wonderful feedback! We’re so pleased to hear that the Pilates and smoking cessation sessions have had such a positive impact on you and your husband. It’s fantastic to know that you’re feeling better and that these services are making a real difference in your well-being. Best Wishes Lea Wharf Medical Quality Team
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Review titled Great practice
Rated 5 stars out of 5
by Kathy Roe - Posted on 17 March 2025
A visit to Sele Farm surgery on 10th March as a result of a telephone conversation I went to see the nurse LeonieShe was very kind and professional and prescribed a wonderful cream . The surgery is very calming !!! The medication is working Thank you Kathleen Roe
Visited March 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Dear Kathy Thank you so much for your kind words and for taking the time to share your experience following your visit to our branch surgery. We're so pleased to hear that Leona was able to help and that the prescribed cream is working well for you. Your comments about the calming atmosphere at the surgery are also greatly appreciated, we have recently refurbished the site— we’re glad it made your visit more comfortable. We'll be sure to pass on your lovely feedback to Leona and the rest of the team. Warm regards, Lea Wharf Medical Quality Team