Lea Wharf Medical
17 Bircherley Green, Hertford, SG14 1BNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lovely practice
Rated 5 stars out of 5
by Rosie Lawrence - Posted on 30 April 2025
I cannot fault this practice, the ladies on reception are very welcoming which is a good first impression the waiting room is very spacious and clean and the waiting time is very minimal.
Visited April 2025
Lea Wharf Medical has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 30 April 2025
I felt listened to and understood when discussing my conditions recently with the Dr. I am able to see the same Dr now too which helps in consistency and not having to explain the same circumstances multiple times
Visited April 2025
Lea Wharf Medical has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Corrado Monopoli - Posted on 25 April 2025
The Nurse that I went to see this afternoon at 5.30pm pm was very helpful and charming. Nothing was a problem for her. Great help and she made me at my ease. Thank you NHS.
Visited April 2025
Review titled Lea Wharf Medical
Replied on 30 April 2025
Dear Corrado, Thank you for your kind feedback. We’re so pleased to hear that your appointment with the nurse was a positive experience. It's always encouraging to know that our staff make patients feel comfortable, supported, and well cared for. Your appreciation will certainly be passed on to the nurse involved. Thank you again for your kind words — and for recognising the dedication of our NHS team. Warm regards, Lea Wharf Medical Quality Team
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Review titled Good Service
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2025
Since transferring my 97 year old mother to Lea Wharf a few weeks ago the help and service we have received has been very good. Thank you.
Visited April 2025
Review titled Lea Wharf Medical
Replied on 22 April 2025
Thank you so much for your kind feedback. We’re delighted to hear that your experience since transferring your mother to Lea Wharf has been so positive. We’re pleased to know that our team has been able to provide the support and service you’ve needed during this transition. Please don’t hesitate to reach out if there’s anything more we can do. With best wishes, Lea Wharf Medical Quality Team
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Review titled Excellent Practice
Rated 5 stars out of 5
by B.Johns - Posted on 26 April 2025
This appointment was to see the nurse and, as always, the surgery and the care provided is the best I have ever experienced. It has the most professional, kind and helpful people - from the receptionists to nurses, and doctors. Really lovely people.
Visited April 2025
Review titled Lea Wharf Medical
Replied on 30 April 2025
Thank you for your wonderful comments. We’re so pleased to hear that your experience with our nurse and the wider team met your expectations once again. It means a great deal to us to know that you feel supported and well cared for by everyone, from our reception team to our clinicians. Your kind words will be shared with the entire team — they’ll be truly appreciated. Warmest regards, Lea Wharf Medical Quality Team
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Review titled Fast and thorough
Rated 5 stars out of 5
by Anonymous - Posted on 14 April 2025
I did an econsult this morning and had an appointment with a GP by the afternoon. The GP was kind and thorough as well as thoughtful. Really put my mind at ease. I felt very well looked after. Thank you.
Visited April 2025
Review titled Lea Wharf Medical
Replied on 22 April 2025
Thank you so much for your kind words and thoughtful feedback. We're really pleased to hear that your experience with the eConsult service was smooth and that you felt well cared for during your appointment. It's wonderful to know that the GP was able to put your mind at ease—we’ll be sure to pass your comments on to the team. Your feedback means a great deal to us, and it helps us continue to provide the best care possible. Please don’t hesitate to get in touch if you need anything further. With best wishes, Lea Wharf Medical Quality Team
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Review titled Unnecessary phone call
Rated 2 stars out of 5
by Anonymous - Posted on 10 March 2025
I called the surgery to make an appointment for my son. While I was on the call I received a text message to advise that the surgery phone lines were down. This was not the case so not sure why I received this text. I was position 20 in the queue when I started the call. I was on hold for a total of 40 minutes before I spoke to someone. When they did answer I was told that the only way to make an appointment would be via their eConsult service. If this was the case then I would not have remained on hold to speak to someone. What is the point of phoning the surgery or for their lines to be open to receive calls? I would suggest they update their website and voice recordings / voicemail to let patients know that no bookings are taken telephonically. This would save people time and frustration trying to book an appointment. So after being on hold for 40 minutes I still had to book the appointment via the eConsult service. Very frustrating and a total waste of my time.
Visited March 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you for taking the time to submit your feedback and we are sorry to hear your experience was not to the standard expected. We would be keen for you to make contact with the practice and speak to a team leader so we can investigate your concerns further. Kind Regards, Lea Wharf Medical Quality Team
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Review titled A good experience
Rated 5 stars out of 5
by Anonymous - Posted on 26 March 2025
Friendly ,very helpful receptionist. Did not have to wait too long for appointment. Good,new building . Although the doors to the surgeries are not well sound proofed so you can hear conversations . Nurse was excellent very professional and helpful . Good experience overall
Visited March 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you for your kind feedback and for taking the time to share your recent experience with us. We're so pleased to hear that you found our receptionist friendly and helpful, and that you were seen in a timely manner. It’s also great to know that you had a positive experience with our nurse and found the care to be professional and supportive. We appreciate your comments about the building, and we take on board your point regarding soundproofing. We will raise this with our facilities team to explore ways we can improve privacy where possible. Your feedback means a lot to us and helps us to continue improving the service we provide. Warm regards, Lea Wharf Medical Quality Team
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 19 March 2025
I submitted an online form for mental health assistance and was scheduled for an appointment next week. I then submitted another form to expedite treatment, but received no response. I’m dissatisfied with the service and believe doctors aren’t reviewing online forms adequately. Streamlining the triaging process would be efficient, as doctors seem disinterested and we can access all our online records.
Visited March 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you for reaching out and sharing your experience — we’re sorry to hear that you’ve been left feeling dissatisfied with the care you've received. We appreciate you taking the time to complete the online eConsult. I’m truly sorry that your second submission wasn’t acknowledged — that’s not the experience we aim to provide, and we understand how frustrating that must be. We’re currently have a dedicated eConsult team consisting of administrators and GP's who triage submissions to ensure nothing is missed and that responses are prompt and appropriate. We would be keen for you to make contact with us and speak to a team leader so we can investigate with you as to how this has happened. With Thanks Les Wharf Medical Quality Team
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Review titled Bit frustrating today
by Anonymous - Posted on 12 March 2025
Lately, we’ve been having a pretty good service from the surgery but today, we had to wait around 45 minutes, which was really frustrating, especially as we were told we were next, plus we were there early! Plus it was one of the early appointments of the day. Appreciate the reception staff had no idea why the person before us was taking so long. I don’t think we’ve waited that long for a few years, now. Hopefully we won’t experience it again.
Visited March 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
We’re really pleased to hear that you’ve been receiving good service from the practice — that’s always encouraging to know. However, we’re very sorry to hear about the delay you experienced during your recent visit, especially given that you arrived early and were expecting to be seen promptly. We completely understand how frustrating it can be to wait—particularly when you're told you're next—and we apologise for the inconvenience this caused. Unfortunately, delays can sometimes happen due to unplanned emergencies, though we always try our best to keep appointments running to schedule. Your feedback is important, and we will reflect on this to see how we might better manage and communicate delays where possible. We hope your future visits continue to reflect the standard of care and efficiency you’ve come to expect from us. Thank you again for taking the time to let us know. Lea Wharf Medical Quality Team