Langstone Way Surgery
28 Langstone Way, Mill Hill, London, Greater London, NW7 1GRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Empty practice
Rated 2 stars out of 5
by Anonymous - Posted on 06 February 2025
After an appt with the nurse re HRT I left feeling that she showed no interest and was of no help at all, apart from reinstating my prescription
Visited February 2025
Review titled Langstone Way Surgery
Replied on 06 February 2025
I am sorry that you did not have a positive experience with the nurse. If you feel you have concerns that need to be addressed, please do book an appointment to discuss them.
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Review titled pleased with service
Rated 4 stars out of 5
by DANIEL KEWLEY - Posted on 21 February 2025
I went for an appt with the assigned |Doctor on Tuesday19/02/25. I was given a thorough examination concerning the skin rash i have and on completion i was given a prescription for medication to combat my condition. I also got a referral to see a Dermatologist. finally i would just like to say how good the Dr was and made every effort to inform me of all the details relating to my condition in a very professional manner!
Visited February 2025
Review titled Langstone Way Surgery
Replied on 20 March 2025
Thank you for your kind comments. We are pleased to hear that you had such a positive experience of using the surgery.
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Review titled Fast, efficient and friendly
Rated 4 stars out of 5
by Lisa Lloyd -smith - Posted on 20 February 2025
I had an appointment with a nurse this week. She was very friendly, professional and informative and carried out my procedure very quickly making me feel at ease.
Visited February 2025
Review titled Langstone Way Surgery
Replied on 20 March 2025
Thank you for your kind comments. It is good to know that you had such a positive experience seeing the nurse.
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Review titled pleased with Dr
Rated 4 stars out of 5
by DANIEL KEWLEY - Posted on 14 February 2025
I have been coming to this surgery for 20 yrs or so which in my humble 0pinion is a recommendation in itself with regards to telling anyone else about the practice. My recent experience however adds proof. I have been suffering with a skin rash that got so painfully itchy i went to the surgery after booking an appointment and saw a Doctor who was absolutely incredibly knowledgeable and i am happy to tell you i am well on the mend!
Visited February 2025
Review titled Langstone Way Surgery
Replied on 20 March 2025
Thank you so much for your kind comments and recommendation! It is good to know that your experience of using the surgery has been good over such a sustained period! I hope you will be feeling better soon. Thank you for taking the time and trouble to leave such a positive review! It is much a appreciated by all the staff.
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Review titled rude, aggressive, worrying, alarming
Rated 1 star out of 5
by LWS PATIENT - Posted on 28 February 2025
Their website today says "403 Forbidden" again - for the umpteenth time this week. I managed eventually to speak to a receptionist who seemed to struggle with understanding what I was saying in English. She passed me to her colleague who was aggressive and defensive from the outset. I tried to explain what I needed; she continued to be dismissive and rude and eventually she hung up on me. It was all very distressing, but sadly not atypical of how the administrative staff treat the patients at this practice. I am an OAP, currently experiencing palpitations and syncope, and I have just had to change my medication without any clinical monitoring despite numerous requests for advice. I was also surprised to receive this reply by text from a (non-medically trained?) receptionist responding to me submitting my blood pressure reading, which was 86/54 - obviously too low. The response I got was, “Your blood pressure reading was satisfactory. The next reading will be due in 6 months ….” So, what to do? I really believe one’s health is seriously at risk as a patient in this practice. Definitely not recommended.
Visited February 2025
Review titled Langstone Way Surgery
Replied on 20 March 2025
We are sorry to hear that you have had problems booking an appointment and are unhappy with your experience of using the service. Reception staff do not assess blood pressure reading however. This will be done by our Healthcare Assistant using a protocol set up to guide assessment or by a clinician. If your received a text from a Receptionist, this will have been sent out on behalf of a clinician. If you have concerns about your blood pressure reading, do contact us to discuss this. You can make an appointment either via the AccuRx system on our website or call the surgery to book an appointment. You can contact us on email with queries or you can come in and leave a message for a clinician. Unfortunately, as you have not left your name on this occasion, I am unable to assist, but if you would like to contact the surgery direct, we will be happy to try to assist you with your concerns. Thank you for taking the trouble to leave your review. I am sorry that you did not have a good experience of using the surgery on this occasion.
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Review titled Caring GP
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2025
The GPs are very good and booking an appointment was relatively easy. However, it is inconvenient that we can not book appointments in advance and with a preferred GP.
Visited January 2025
Review titled Langstone Way Surgery
Replied on 12 February 2025
Thank you for your comments. You can book nurse and healthcare assistant appointments in advance for things such as vaccinations, smear tests, travel immunisations and chronic disease reviews. Acute issues are dealt with via telephone triage process, hence we prioritise the most urgent requests, but all requests granted in line with capacity available are dealt with on the same day. You can always request an appointment with a preferred GP, but this may incur a wait until that person's next available appointment, which may be some days later.
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Review titled Plenty of doctors.
Rated 4 stars out of 5
by Tracey Lyle - Posted on 05 February 2025
I went to see the nurse about syringing my ear, while I was there she took my blood pressure and gave me forms to get blood test. They do not syringe ears at the surgery. The nurse was very informative.
Visited January 2025
Review titled Langstone Way Surgery
Replied on 06 February 2025
I am glad the nurse was so helpful and hope that you have since managed to resolve the problem with your ears and are now feeling much better. Thank you for the positive review.
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Review titled Good service
Rated 5 stars out of 5
by Yudish - Posted on 06 February 2025
The GP was thorough and when referred to the asthma team, I was treated with great care. I was listened to without being rushed. The asthma nurse when through a lot of details and prescribed the appropriate course of action.
Visited January 2025
Review titled Langstone Way Surgery
Replied on 06 February 2025
It is good to know that your referral and appointment with the Asthma team went well. Thank you for your positive review.
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Review titled very good
Rated 4 stars out of 5
by Anonymous - Posted on 05 February 2025
Very helpful can booked appointment when you need!and carry on care to help to short the problem out.
Visited January 2025
Review titled Langstone Way Surgery
Replied on 06 February 2025
Thank you for your kind review and we are glad that you found your experience of using the surgery so efficient.
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Review titled Poor Service
Rated 1 star out of 5
by Shriti - Posted on 19 March 2025
It’s impossible to book a doctor’s appointment because E Consult is not working, there’s no hope of getting through on the telephone to book an appointment. There’s too much bureaucracy and it’s unnecessary. The surgery is meant for patients care, sadly that’s non existent.
Visited January 2025
Review titled Langstone Way Surgery
Replied on 20 March 2025
We are sorry to hear that you have found it difficult to book an appointment. Appointments are indeed in high demand every day. The on-line booking system is AccuRx, not E-consult and you can find the link to this at the top of the page on our website. Appointment requests for on-line booking do fill up fast, so you do need to be very quick to submit your request at 8.00 AM on weekdays as otherwise, it will be likely that we will have reached capacity for appointments available to be booked this way if you leave it until even 8.15 AM. The system works fine. It just turns off once all available slots have been filled for on-line booking, as this means we do not have space to see any more patients via this method that day. You can ring to book an appointment also, but if calling at busy times, you may have to wait a while for a response. However, we do have a queuing system and there is a call-back option, so you don't have to wait on the line. If you choose to receive a call back, you can put the phone down and the system will retain your place in the queue and call you back automatically once your call is nearing the front of the queue. We aim to assist as many patients as we are able every day, but have only so many staff and therefore limited capacity. You do need to be quick off the mark in the morning to book a slot successfully, however, we also release a few more appointments by phone only at 1.00 pm, so you can try ringing then or, if you feel your problem cannot wait until the next day, you can give the details to a receptionist at any time and the receptionist will pass these on to the Duty Doctor who will assess the urgency of the issue and either call you back the same day or advise you to try again the next day to book a routine appointment. I hope the information given here is useful and that you manage to book an appointment via one of these methods.