Langstone Way Surgery
28 Langstone Way, Mill Hill, London, Greater London, NW7 1GRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Inefficient
Rated 2 stars out of 5
by Anonymous - Posted on 26 April 2025
On this and more than one previous occasion my regular blood thinners medication has not been processed by the GP before my supply has run out despite plenty of notice.
Visited February 2025
Review titled Langstone Way Surgery
Replied on 26 April 2025
I am sorry to hear this, but there may be a good reason why this has been the case. If not, I am sure this can be resolved for you. Please contact the surgery for us to be able to investigate. Thank you.
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Review titled I’ve had a good experience
Rated 3 stars out of 5
by Anonymous - Posted on 05 February 2025
I know there’s been ‘needs Improvement’ ratings but I’ve found the doctors I’ve been seeing to be very thorough and given me sufficient time for my various ailments. I have also found reception to be helpful and polite. My only criticism is that there’s a trip hazard on the stairs leading up to the surgery with the carpet fraying and I actually saw a patient trip on it. I don’t know who is responsible for such matters but it needs fixing!
Visited February 2025
Review titled Langstone Way Surgery
Replied on 06 February 2025
We are glad you had such a positive experience with the surgery. Thank you for high-lighting the issue with the stair carpet. There were some fraying threads on inspection, which we have removed. The carpets are all well stuck down however, so this issue should not occur again.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 20 February 2025
The doctors are attentive and professional. Although the system of getting an on the day appointment can have it's issues I usually get to see a Dr on the day. I don't feel rushed in the appointment and I feel listened to. The reception staff are good and listen to my concerns and address any issues promptly.
Visited February 2025
Review titled Langstone Way Surgery
Replied on 20 March 2025
Thank you for your review. It is good to know that you usually manage to get a same day appointment and that you have had a good experience of using the surgery.
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Review titled Good practice
Rated 4 stars out of 5
by Muammer - Posted on 04 March 2025
Dr. has been particularly outstanding. He takes the time to listen carefully to concerns, provide clear explanations, and ensure I feel involved in decisions about my care. During my last visit for eye problem, they were thorough in their assessment and arranged for further tests promptly, which gave me peace of mind. The reception staff are polite and efficient, always doing their best to accommodate appointment requests, even during busy periods.
Visited February 2025
Review titled Langstone Way Surgery
Replied on 20 March 2025
We are grateful for your kind remarks and for taking the time to leave your review for us. It is good to know that you have had such a good experience of using the surgery.
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Review titled BP check
Rated 4 stars out of 5
by Anonymous - Posted on 12 February 2025
Was able to make the appointment a couple of days in advance, at a time that suited me. Was seen on time. The nurse listened and dealt with the queries I had.
Visited February 2025
Review titled Langstone Way Surgery
Replied on 12 February 2025
Thank you for your comments. We are pleased that you had a positive experience when you visited for your appointment.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 20 February 2025
It was really good . The nurse explained about my condition, blood results and diet. Nurse checked my blood sugar and explained the importance of reduce carbohydrates containing food
Visited February 2025
Review titled Langstone Way Surgery
Replied on 20 March 2025
We are pleased to hear that your appointment went so well and that you found the advice received helpful. Thank you for taking the time to leave your review.
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Review titled Unsupportive staff
by Anonymous - Posted on 12 February 2025
At the request of the pharmacy, contacted the surgery to check when a prescription request made the previous week will be sent to the pharmacy. When it couldn't be found she started an argument and cut me off. I said I was anxious I'll run out of tablets, I had only 2 left. A while later I rang up to ascertain why she cut me off , A recorded message never heard before said they were not taking calls. So she has shown her power over an elderly patient. Is this conduct NHS approved. Is this included in her training when she joined the surgery.
Visited February 2025
Review titled Langstone Way Surgery
Replied on 14 February 2025
Please contact the surgery and allow us to investigate this incident. We are unable to look into this as the comment has been left anonymously. We have no such message as the one you describe hearing when you rang the second time and I am not sure who you spoke to the first time, so would like to be able to investigate this. Thank you.
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Review titled Excrement practise and staff
Rated 5 stars out of 5
by Anonymous - Posted on 24 March 2025
Every time I call someone is there to help, quick appointments and great doctors nurses and staff. The doxtor I saw was brilliant explained everything so well and gave me the right meds Thank you all for your great service and hard work
Visited February 2025
Review titled Langstone Way Surgery
Replied on 26 April 2025
Thank you for your complimentary review. We are pleased that you have had such a positive experience of using the surgery's services.
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 12 February 2025
The staff of this GP is cert rude. It was almost impossible to make an appointment even with children. They always say they are full but to my surprise, every time I went there, there was at most one person waiting. I really wish someone would take a stand on this GP as everyone I speak to is very unhappy with Langstone Way Surgery
Visited February 2025
Review titled Langstone Way Surgery
Replied on 12 February 2025
Thank you for your comments. As you will see from the other reviews here, not everyone is unhappy with their experience of using the surgery's services. We take a triage approach to requests received at this surgery, which means that we prioritise those with the most urgent problems. You will not see waiting rooms full of people at the surgery because we deal with a lot of issues without the patient needing to visit the surgery and give a set time for a patient to attend if we do need to see them in person. A relatively quiet waiting room does not mean that we are not busy therefore. All our appointments are filled every day and even if the surgery may appear to be quiet, this is simply due to our working procedures. I am sorry that you are unhappy with the service, but hope that this explanation goes some way towards explaining our working practices to help you understand that although we may not appear to be busy, this is very unlikely to be the case.
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Review titled Being looked after
Rated 5 stars out of 5
by Christopher Sampson - Posted on 11 February 2025
I am being looked after by an absolute legend and the hole place is very good and everyone else is very welcoming and happy to help 😀
Visited February 2025
Review titled Langstone Way Surgery
Replied on 12 February 2025
Many thanks for your kind and appreciative review! We are pleased that you are so happy with the service.