Kingswood Surgery - Ratings and reviews
Reviews
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Review titled Outstanding Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 01 December 2023
Knowledgeable, understanding and knows how to interact with patients to put them at ease and communicate the medical issues
Visited November 2023
Kingswood Surgery has not yet replied.
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Review titled A Great genuine GP Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2024
I am grateful for the outstanding care I received at Kingswood surgery. Filled out a triage form in the morning for my son. Was called by the doctor that morning and seen 30mins later! He was so friendly and welcoming and reassured me and my son, didn't feel like we were being rushed at all! Kingswood really seems to have turned things around..
Visited September 2023
Kingswood Surgery has not yet replied.
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Review titled No improvement
Rated 1 star out of 5
by Alan - Posted on 14 July 2023
Still run for benefit of staff not patients. Due to unforeseen and unavoidable circumstances I have been delayed for a few weeks in Yorkshire. As a result I have run out of blood pressure tablets. A helpful local pharmacist said to get my surgery to give them the details, quite straightforward. Not for Kingswood it isn’t. I rang last Monday, explained, and was told to send an email. I said no, you don’t read emails and I’ve run out of important medication. I was then told requests take 5 days. Yes, I know that, normally, but clearly the person hadn’t listened to a word. I then got a lecture about when I last had a repeat prescription - totally irrelevant to my problem. I insisted something be done and was told someone would get back to me. Needless to say, no one did. I had to drive all the way back home to Wycombe (and back again) to retrieve my spare tablets which I keep back to cover me for when they lose prescription requests. I rang again on Thursday to complain and asked for the practice manager On leave, so I asked for the p m to call me today as I’m not prepared to hang on for another hour - you get to the front of the queue and the phone still rings out for ages. No one has called me. I’m not the least bit surprised. It will be interesting to see if they do now.
Visited July 2023
Kingswood Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Julia - Posted on 31 May 2023
Never had any issues with getting an appointment or phone appointment when needed. Staff are always very helpful
Visited May 2023
Kingswood Surgery has not yet replied.
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Review titled Worst GP practice
Rated 1 star out of 5
by Anonymous - Posted on 28 April 2023
Never get appointments when you need the most or really sick and weak. No compassion as a medical practice. It feels like they run a private practice rather then NHS
Visited April 2023
Kingswood Surgery has not yet replied.
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Review titled Unbelievably Bad serivce
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2023
Appointment system is completely broken. I have spent hours on the phone on many occasions (as there is no way to book on line), when you get past the 'number 12 in the queue' to a 'busy on another line' message - regularly are then cut off. Also get regular messages telling me not to contact the surgery as they are short staffed. Came to a head when my Ukrainian house guest needed a Gynae appointment. I was told to ring back on Tuesday (the day when the Gynae doctor works - yes one doc on one day). I rang on Tuesday but as usual was not able to get through until all appointments had gone and I was told to ring back in 3 weeks when the (singular) Gynae doc was next working. When I said that I was not willing to wait for three weeks to be told the same, they said they would get the doc to ring me in three weeks. That was the best they could do. Eventually my Ukrainian house guest returned to Ukraine for a 2 week visit. In that time she saw a doctor, arranged a scan and got the results. Incredible that she can do this in a country at war but can not even speak to a doctor in the same time line here. On the other hand - I have an on going medical condition that is handled well. I have to an appointment every 6 months (unfortunately I have to ring for these - so back in the queue for many hours). The reminders for the blood test and the appointments are well run. My repeat Prescription is all done on line and I have never had a problem with this.
Visited April 2023
Kingswood Surgery has not yet replied.
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Review titled Difficult to get appointments
Rated 2 stars out of 5
by Anonymous - Posted on 06 April 2023
The person I spoke to was very professional. She fully resolved the issue. However it's a nightmare trying to get an appointment.
Visited April 2023
Kingswood Surgery has not yet replied.
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Review titled Very good practice
Rated 5 stars out of 5
by Lyn - Posted on 21 March 2023
I have been phoned a couple of times from surgery once with a doctor and second with the advanced nurse practitioner. On both occasions the conversation was very helpful and informative and I was able to ask questions. Both very satisfactory appts
Visited March 2023
Kingswood Surgery has not yet replied.
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Review titled Very helpful practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 April 2023
I had a telephone call with the senior nurse practitioner who had found out about preventative treatment for recurrent UTIs. Very helpful and full of understanding carried out her job above and beyond and so helpful
Visited March 2023
Kingswood Surgery has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by HJT - Posted on 10 February 2023
I had 2 appointments with the nurse regarding HRT. The whole experience was first class; I have had heard many stories from friends about bad experiences they have had from many different practices, but she was so knowledgable, helpful and understanding. I was given amazing advice, plus also advice on what to research for my follow up appointment, so I knew exactly what I was doing and what to expect. Delighted with my experience
Visited February 2023
Kingswood Surgery has not yet replied.