Horizon Healthcare
3-5 Burton Road, Derby, DE1 1THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Medication Review with Pharmacist
Rated 5 stars out of 5
by Audrey - Posted on 17 January 2025
My medication Review with the pharmacist on January 13th was excellent. The pharmacist discussed my recent blood test results, reviewed how I was responding to my repeat medication and did this in a down to earth yet professional manner. She was extremely polite, information and personal.
Visited January 2025
Review titled Horizon Healthcare
Replied on 08 April 2025
Dear Audrey, Thank you for your wonderful feedback! We’re so glad to hear that your medication review with our pharmacist went well. It's great to know you felt supported and informed throughout the process. We always aim to make our patients feel comfortable and valued. Best regards, Carolyn Deputy Practice Manager Horizon Healthcare
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Review titled Great Pharmacist
Rated 5 stars out of 5
by Dave Black - Posted on 14 January 2025
Pharmacist is a okay 5 stars imo ☆★☆★☆ Her attention to detail and explanation. was best yet!!! But the problems over Doctor appts persists¡ It is 21st century diabolical! Like start of a Formula One Motor car race and needs attention forthwith!!!
Visited January 2025
Review titled Horizon Healthcare
Replied on 08 April 2025
Dear Dave, Thank you for your feedback and for the kind words about our pharmacist! We're pleased to hear that you had such a positive experience with their attention to detail and explanations. We also appreciate your comments regarding doctor appointments. We’re aware of the ongoing challenges and are continuously working on improving the system to provide a smoother experience for all our patients. Best regards, Carolyn Deputy Practice Manager Horizon Healthcare
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Review titled Person centered support
Rated 4 stars out of 5
by Anonymous - Posted on 28 January 2025
I was very anxious about my appointment and felt that the nurse was very supportive, kind and compassionate. I didn't have to wait long for my appointment and I did not feel rushed during. I would like to take this opportunity to say thank to the staff.
Visited January 2025
Review titled Horizon Healthcare
Replied on 08 April 2025
Thank you for sharing your experience with us. We're so pleased to hear that our nurse was able to provide the supportive and compassionate care you needed. It's important to us that patients feel at ease during their appointments, and we're glad to know that you felt comfortable and supported. Your kind words will be shared with the team. Thank you again for your feedback. Best regards, Carolyn Deputy Practice Manager Horizon Healthcare
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2025
It was a good experience at the medical centre and was on time and nurse very amicable my medication was talked about and looking to change to see if leg swelling may go down
Visited January 2025
Review titled Horizon Healthcare
Replied on 08 April 2025
Thank you for sharing your positive experience! We're glad to hear that your appointment was on time and that you felt supported by our nurse. We hope the adjustments to your medication will help with your leg swelling. If you have any further concerns or questions, please don't hesitate to reach out. Best regards, Carolyn Deputy Practice Manager Horizon Healthcare
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Review titled Wonderful Experience
Rated 5 stars out of 5
by Jeffrey Micheal Bird - Posted on 31 January 2025
I was treated very well indeed the doctor was very good one of the best I have seen . She understood what was wrong with me, and gave me the correct medication all in all a very pleasant experience
Visited January 2025
Review titled Horizon Healthcare
Replied on 08 April 2025
Dear Mr Bird, Thank you for your wonderful feedback! We're so pleased to hear that you had such a positive experience with the doctor and that you received the care you needed. We appreciate your kind words and will pass them along to the team. Best regards, Carolyn Deputy Practice Manager Horizon Healthcare
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Review titled Good Service
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2025
I had an appointment with a nurse. I was seen within minutes of my appointment time, by a very pleasant and professional young lady who dealt with my requirements promptly and efficiently. Everyone was very helpful.
Visited January 2025
Review titled Horizon Healthcare
Replied on 08 April 2025
Dear [Patient], Thank you for your fantastic review! We're pleased to hear that your appointment went smoothly and that you were satisfied with the service provided by our nurse. We strive to ensure that all our patients are seen promptly and treated with the utmost care. Best regards, Carolyn Deputy Practice Manager Horizon Healthcare
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2025
I saw the nurse for suture removal. She was very friendly, approachable and professional and carried out the procedure with consideration for my comfort. She then reassured me on some worries I had and gave me advice on the care of my wound. Thank you for the great service you provide!
Visited January 2025
Review titled Horizon Healthcare
Replied on 08 April 2025
Dear [Patient], Thank you so much for your kind review! We're delighted to hear that you had a positive experience with our nurse. It's great that she made you feel comfortable and reassured you about your wound care. Your feedback means a lot to us, and we will continue to provide the best service possible. Best regards, Carolyn Deputy Practice Manager Horizon Healthcare
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Review titled Wonderful nurse
Rated 5 stars out of 5
by Anonymous - Posted on 28 January 2025
I was made to feel very comfortable and at ease. The nurse at the Mackworth practice explained exactly what the test involved. She was extremely professional and I would definitely recommend this practice 💯
Visited January 2025
Review titled Horizon Healthcare
Replied on 08 April 2025
Dear [Anonymous], Thank you for your lovely feedback! We're so glad to hear that you felt comfortable and well taken care of by our nurse at the Mackworth practice. It's great to know that the explanation provided helped ease any concerns you had. We truly appreciate your recommendation! Best regards, Carolyn Deputy Practice Manager Horizon Healthcare
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Review titled Is not very nice
Rated 3 stars out of 5
by Anonymous - Posted on 29 January 2025
Very difficult to book an appointment . Long waiting. Receptionist is very rude and not professional. Paramedic was good and friendly I'm not happy for my first visit in this practice GP
Visited January 2025
Review titled Horizon Healthcare
Replied on 29 January 2025
Dear patient, I am sorry to hear that you have not had a happy first experience with us. This is not the standard that we expect. As you have entered this review anonymously I am unable to investigate. Could you please contact the surgery directly - https://horizonhealthcare.nhs.uk/form/contact-the-practice/ and I can listen to any calls made. Carolyn Deputy Practice Manager
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 07 January 2025
Rang in the morning, got a appointment with doctor in the afternoon with a follow-up the next week. 👍
Visited January 2025
Review titled Horizon Healthcare
Replied on 08 April 2025
Dear [Patient], Thank you for sharing your feedback. We're pleased to hear that you were able to book an appointment so promptly and that your follow-up was scheduled efficiently. It's always our aim to provide timely care for our patients. Best regards, Carolyn Deputy Practice Manager Horizon Healthcare