Horizon Healthcare
3-5 Burton Road, Derby, DE1 1THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 4 stars out of 5
by Lynda McAuliffe - Posted on 29 January 2025
I've had to attend surgery,three times recently and on each occasion, I received the Best of care. I was listened too and treated with dignity and sensitivity. I came because of a very sensitive problem and was pleased with the outcome. I would recommend to this practice. It's got better and better over the last few years.
Visited January 2025
Review titled Horizon Healthcare
Replied on 08 April 2025
Thank you for taking the time to share your feedback, Lynda. We're delighted to hear that you've received the care and support you needed. It's wonderful to know that we were able to provide you with the sensitive and dignified care you deserve. We truly appreciate your recommendation and are pleased that you've noticed the improvements at the practice. Your feedback is valuable to us, and we look forward to continuing to support you. Best regards, Carolyn Deputy Practice Manager Horizon Healthcare
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Review titled Very good experience at this practice
Rated 5 stars out of 5
by Andreea Radulescu - Posted on 28 January 2025
Easy to book an appointment at this practice, very happy with the consultation provised by the nurse and applied treatment
Visited January 2025
Review titled Horizon Healthcare
Replied on 08 April 2025
Dear Andreea, Thank you for your wonderful feedback! We're so pleased to hear that you had a positive experience booking an appointment and were happy with the consultation and treatment provided by our nurse. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. Best regards, Carolyn Deputy Practice Manager Horizon Healthcare
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Review titled Excellent Practice
Rated 5 stars out of 5
by Godday Abu OGAR - Posted on 03 January 2025
Horizon Healthcare provides an excellent service to my family and I. The nurse that attended to my son yesterday was so nice and caring.
Visited January 2025
Review titled Horizon Healthcare
Replied on 08 April 2025
Dear Godday, Thank you for your kind feedback. We're delighted to hear that you and your family have had a positive experience with us. It’s great to know that our nurse was able to provide such care and kindness to your son. Best regards, Carolyn Deputy Practice Manager Horizon Healthcare
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2025
The Doctor/ Medical practitioner was very polite, humble and helpful. She listened me very carefully with her full attention. She checked up my stiffed muscle and issed very affective prescription. She gave me 3 kind of tablets which were very affective. She's well versed for her job. Need some more service providers likewise.
Visited January 2025
Review titled Horizon Healthcare
Replied on 08 April 2025
Dear [Patient], Thank you for your fantastic review! We're so pleased to hear that you had a positive experience with our doctor. It's great to know that she took the time to listen carefully and provided effective treatment for your muscle stiffness. We truly appreciate your kind words and will continue to strive to offer excellent service to all our patients. Best regards, Carolyn Deputy Practice Manager Horizon Healthcare
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Review titled A good health service
Rated 4 stars out of 5
by Scott - Posted on 19 December 2024
Horizon Healthcare gave me a very good service. It was just for a prescription review but the lady i spoke to was very friendly & knowledgeable. She went through all the options step by step & explained everything simply, resulting in a very satisfactory conclusion.
Visited December 2024
Review titled Horizon Healthcare
Replied on 08 April 2025
Thank you for your kind review, Scott! We're thrilled to hear that our team provided a friendly and informative service during your prescription review. We're always here to help and ensure you fully understand your options. Best regards, Carolyn McCann – Deputy Practice Manager
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Review titled Unbelievable
Rated 1 star out of 5
by Anonymous - Posted on 11 December 2024
Had an appointment with the nurse who was absolutely brilliant, but then went to reception to book an appointment with a doctor to be told I have to call to arrange a appointment. I was so shocked with there reply. So you don't speak to the reception when checking in for your appointment and they can't make an appointment when you stand at reception. My question is then is why do we have receptionist? I then called to make an appointment to be told I was 11th in line, this never changed. So I still haven't got an appointment and it's not as though I'm there all the time
Visited December 2024
Review titled Horizon Healthcare
Replied on 08 April 2025
Thank you for your feedback. We're sorry to hear about the frustration you experienced when trying to arrange an appointment. Our reception team is dedicated to helping with check-ins, general inquiries, and ensuring your queries are directed to the appropriate team. However, as appointments with GPs require triage to ensure privacy and that the right care is provided, we need to manage them through our phone system. We understand waiting can be difficult, but this process ensures that we can offer the most efficient and fair service to all patients. We're sorry for any inconvenience this caused and appreciate your understanding. Best regards, Carolyn Deputy Practice Manager Horizon Healthcare
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Review titled Brilliant practice
Rated 5 stars out of 5
by Kathleen chapman - Posted on 31 December 2024
I called first thing in morning and was seen by a practitioner nurse in the afternoon she understood my problem and treated me with confidence and respect and talked me through the treatment
Visited December 2024
Review titled Horizon Healthcare
Replied on 08 April 2025
Thank you for your wonderful feedback, Kathleen! We’re so glad to hear you had a positive experience with our practitioner nurse. We always aim to provide confident, respectful care, and it’s great to know we met your expectations. Best regards, Carolyn McCann – Deputy Practice Manager
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Review titled Great practice, great service, great staff
Rated 5 stars out of 5
by Denise McCann - Posted on 13 December 2024
My medicinevreview was due, I received the relevant blood test forms along with a text message to book into blood clinic. Once bloods were taken I received a message to book appointment with pharmacist to discuss results. All this completed without any issues. Pharmacist was excellent, listening to my input and offering advise when needed. Excellent teamwork
Visited December 2024
Review titled Horizon Healthcare
Replied on 08 April 2025
Thank you for your kind feedback, Denise. We're so pleased to hear that your medicine review went smoothly and that you received the support you needed from our team. Our pharmacists work hard to ensure all our patients get the best care, and it's wonderful to know that their efforts made a positive impact on your experience. We truly appreciate your recognition of our team's teamwork and commitment. Best regards, Carolyn Deputy Practice Manager Horizon Healthcare
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Review titled Truly Great Practice
Rated 5 stars out of 5
by Michael - Posted on 09 December 2024
The day's appointment was full bit when the admin heard I was in pain, she booked me to come in in a few hours. The doctor was very patient and listened to and professionally diagnosed what seemed to be the issue. He also immediately gave a great pain killer that has helped a great deal. He also gave the telephone to book the X-ray which I'll be having in a few hours. I really appreciate your service. Thanks
Visited December 2024
Review titled Horizon Healthcare
Replied on 08 April 2025
Thank you for your wonderful feedback, Michael. We're so pleased to hear that you received the support and care you needed. Our team works hard to ensure patients are seen as quickly as possible, especially when in pain, and we're glad to hear that your experience reflected that. It's great to know that the doctor was able to help manage your pain and guide you through the next steps with your X-ray. We appreciate your kind words and look forward to continuing to provide excellent care. Best regards, Carolyn Deputy Practice Manager Horizon Healthcare
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Review titled Nurse
Rated 3 stars out of 5
by Anonymous - Posted on 17 December 2024
Nurse said couldn't help when I told her about my flushes + sore skin think from thyroid tablets being increased got to bother the doctor + waste an appointment all I wanted was to lower them couldn't be anything else thought a nurse could do that
Visited December 2024
Review titled Horizon Healthcare
Replied on 08 April 2025
Thank you for your feedback. We're sorry to hear about your experience. Our nurses are not able to make medication adjustments, as this is within the scope of the prescribing clinicians. For your symptoms, we recommend discussing the matter with our clinical pharmacist team, who can review and adjust your treatment plan accordingly. If you need any assistance with getting an appointment or further guidance, please let us know. Best regards, Carolyn Deputy Practice Manager Horizon Healthcare