Horizon Healthcare
3-5 Burton Road, Derby, DE1 1THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Horizon healthcare
Rated 4 stars out of 5
by Gunta - Posted on 15 February 2025
I had an appointment with Dr. for a routine check-up. Dr was very professional and took the time to listen to all my concerns. The staff was friendly, and I didn’t have to wait long to be seen. Overall, a great experience.
Visited February 2025
Review titled Horizon Healthcare
Replied on 08 April 2025
Dear Gunta, Thank you for sharing your feedback. We're pleased to hear that your check-up went well and that you had a positive experience with both the doctor and our staff. We appreciate your kind words! Best regards, Carolyn Deputy Practice Manager Horizon Healthcare
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Review titled Friendly and Professional Service at the Medical Center
Rated 5 stars out of 5
by Klaudia - Posted on 04 February 2025
I recently had a smear test, and I have to say that the two ladies who attended to me created a very friendly and comforting atmosphere. Even though it wasn’t the most pleasant or comfortable examination, they handled it with great care and gentleness. Thanks to them, the experience was much better than I expected, and I would gladly go again for my next appointment. I also had the chance to interact with the reception staff when I needed some advice, and they were absolutely lovely—very kind and eager to help. While waiting in the reception area, I even witnessed a situation where two men came in and behaved very rudely towards the receptionists. Despite this, the ladies remained professional, calm, and continued offering their assistance with great patience. Overall, my experience at the clinic was very positive, and I truly appreciate the professionalism and kindness of the staff.
Visited February 2025
Review titled Horizon Healthcare
Replied on 08 April 2025
Dear Klaudia, Thank you so much for your wonderful feedback! We're thrilled to hear that our team made your experience comfortable and positive, especially during the smear test. It's fantastic to know that both our clinical and reception staff provided the support and kindness that made a difference for you. We’re also proud of how our team handled the challenging situation at reception. Our staff work hard to maintain professionalism and patience in all circumstances. Thank you for choosing Horizon Healthcare, and we look forward to seeing you again when needed. Best regards, Carolyn Deputy Practice Manager Horizon Healthcare
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Review titled Good, caring service
Rated 4 stars out of 5
by Theresa Holmes - Posted on 07 February 2025
I was seen by GP on 5th February 2025 and I have seen and spoken with several admin staff, a Paramedic AP and several Doctors, all have been helpful and caring and taken time to ensure my best interests and understanding of the medical problem. I could not have asked for better care. Well done all.
Visited February 2025
Review titled Horizon Healthcare
Replied on 08 April 2025
Dear Theresa, Thank you for your kind words! We’re so glad to hear that you had a positive experience with both our medical and admin teams. It's always our aim to ensure patients receive the best possible care and attention, and your feedback means a lot to us. Best regards, Carolyn Deputy Practice Manager Horizon Healthcare
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Review titled Great practice and professional GP
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2025
The GP was professional and empathetic and had had great knowledge of my condition. The practice is easy to get to and it's convenient to self check-in
Visited February 2025
Review titled Horizon Healthcare
Replied on 08 April 2025
Dear Anonymous, Thank you for your kind review! We're so pleased to hear that you had a positive experience with our GP and that you found our practice convenient. We strive to provide excellent care and are grateful for your feedback. Best regards, Carolyn Deputy Practice Manager Horizon Healthcare
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Review titled Great Doctor
Rated 3 stars out of 5
by Anonymous - Posted on 14 February 2025
Had a clearer conversation about numerous issues on a phone call yesterday with the doctor who decided to call me and discuss them with me On this occasion
Visited February 2025
Review titled Horizon Healthcare
Replied on 08 April 2025
Dear Anonymous, Thank you for your feedback. We're glad to hear that the doctor took the time to discuss your concerns with you over the phone. We always aim to ensure our patients feel heard and supported. Best regards, Carolyn Deputy Practice Manager Horizon Healthcare
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Review titled Excellent service
Rated 5 stars out of 5
by Kathleen Woollett - Posted on 28 February 2025
Have an ongoing problem, saw 1st contact physiotherapist, she gave good advice and referral with no problems
Visited February 2025
Review titled Horizon Healthcare
Replied on 08 April 2025
Dear Kathleen, Thank you for sharing your feedback. We’re glad to hear that you received good advice and support from our first contact physiotherapist. We’ll continue to ensure that you receive the best care possible. Best regards, Carolyn Deputy Practice Manager Horizon Healthcare
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Review titled A good phone consultation
Rated 4 stars out of 5
by Paul Reaney - Posted on 04 March 2025
It was a good and meaningful conversation. I was able to establish what was important for me to understand and the next course of action.
Visited February 2025
Review titled Horizon Healthcare
Replied on 08 April 2025
Dear Paul, Thank you for your feedback. We're pleased to hear that your phone consultation was helpful and that you were able to clarify the next steps in your care. Best regards, Carolyn Deputy Practice Manager Horizon Healthcare
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Review titled Visit to nurse
Rated 3 stars out of 5
by Edward Glew - Posted on 25 February 2025
Saw the practice nurse. She is superb and is the only nurse that has a learning disability qualification in general practice, deals with Edward perfectly. However, reception staff were abrupt.
Visited February 2025
Review titled Horizon Healthcare
Replied on 08 April 2025
Dear Edward, Thank you for your feedback. We're pleased to hear that the nurse provided excellent care and was able to support you effectively with her qualifications. I want to assure you that all our nurses are trained to support patients with learning disabilities. We'll also address your comments regarding the reception staff to ensure we continue providing the best service for everyone. Best regards, Carolyn Deputy Practice Manager Horizon Healthcare
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2025
The staff members I met in my visit with my 2 year old were all very friendly and welcoming. The call handler who booked his appointment was also very polite and helpful. The lady my son saw was very friendly and attentive, she took the time to explain some of the things she was saying so I left very positive and informed. One to the best go surgeries I have been to!
Visited February 2025
Review titled Horizon Healthcare
Replied on 08 April 2025
Dear Anonymous, Thank you so much for your kind words! We're delighted to hear that you and your son had a positive experience with us. We strive to create a welcoming and informative environment for all our patients, and it's wonderful to know we succeeded in doing that for you. Best regards, Carolyn Deputy Practice Manager
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Review titled Great Experience and Practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2025
Staff reassured me during the procedure.. She explained the process and made me feel at ease. I did not wait long before I was called, privacy was provided.
Visited February 2025
Review titled Horizon Healthcare
Replied on 08 April 2025
Dear Anonymous, Thank you for sharing your positive experience with us! We’re glad to hear that our staff made you feel comfortable and reassured throughout the procedure. We aim to provide timely and respectful care, and it’s great to know we met that standard during your visit. Best regards, Carolyn Deputy Practice Manager Horizon Healthcare