Horizon Healthcare
3-5 Burton Road, Derby, DE1 1THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 18 March 2025
Went for a check with the nurse and she was lovely, very helpful. Explained everything and went through everything with me.
Visited March 2025
Review titled Horizon Healthcare
Replied on 08 April 2025
Dear Anonymous, Thank you for sharing your positive experience! We're delighted to hear that the nurse provided such helpful and thorough care during your check. We always aim to ensure that our patients feel informed and comfortable. We appreciate your feedback and look forward to continuing to support you with your healthcare needs. Best regards, Carolyn Deputy Practice Manager
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Review titled Getting better
Rated 3 stars out of 5
by Anonymous - Posted on 08 March 2025
Had a appointment with nurse booked but changed on same day to another day there seems to be more appointments for Humbleton drive which is close to where I live as I don't drive I don't have to get 2 buses to get to Burton road keep improving
Visited March 2025
Horizon Healthcare has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Maria Bullock - Posted on 25 March 2025
No waiting, great nurse who answer all questions and made me feel that I was heard. I would definitely recommend
Visited March 2025
Review titled Horizon Healthcare
Replied on 08 April 2025
Dear Maria, Thank you for your wonderful feedback. We're so glad to hear that you had a positive experience with our nurse and felt that your questions were answered and you were heard. We always strive to provide efficient and supportive care, and it's great to know we met your expectations. Best regards, Carolyn Deputy Practice Manager Horizon Healthcare
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Review titled Health visit
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2025
Great admin staff, such a good communication before the visit, the HCA I saw for my visit was absolutely lovely, very professional but so friendly. Love this surgery
Visited March 2025
Horizon Healthcare has not yet replied.
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 12 March 2025
Automated check-in was simple and apart from my appointment being 10 minutes later than scheduled, the nurse I saw was friendly and helpful
Visited March 2025
Horizon Healthcare has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 28 March 2025
Called right on scheduled time. No delays. Straight forward service. It’s walking distance from my place. The facilities are pretty clean and modern. Good level of equipment and lovely staff, always ready to help. Quite different from some GPs where staff seems to be doing you a favour instead of doing a service. General pretty good. Do recommend!
Visited March 2025
Horizon Healthcare has not yet replied.
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Review titled Understanding GP
Rated 5 stars out of 5
by Gaynor Clements - Posted on 29 March 2025
The phone appt went well and was in the timeframe given. All options explained to me on the basis of my results and the GP understood my concerns and the measures of put in place to help myself. Very supportive of what I'd done. I felt very comfortable talking to her. The phone appt system works for me as I'm extremely busy and also a full time carer.
Visited March 2025
Horizon Healthcare has not yet replied.
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Review titled Clinician Call
Rated 4 stars out of 5
by Anonymous - Posted on 10 February 2025
Excellent service from the Practice Clincian. Discussed over the phone with everything explained in a clear manner.
Visited February 2025
Review titled Horizon Healthcare
Replied on 08 April 2025
Dear Anonymous, Thank you for your feedback! We're pleased to hear that the clinician was able to provide clear and helpful information during your phone consultation. We appreciate your positive review. Best regards, Carolyn Deputy Practice Manager Horizon Healthcare
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 25 February 2025
Had a health check today with a lovely nurse. She checked me over and was very professional and discussed my health issues and gave me great advice
Visited February 2025
Review titled Horizon Healthcare
Replied on 08 April 2025
Dear Anonymous, Thank you for your kind feedback. We're glad to hear that your health check went well and that you received professional advice from our nurse. We appreciate your positive comments! Best regards, Carolyn Deputy Practice Manager Horizon Healthcare
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Review titled Caring staff
Rated 5 stars out of 5
by Peter Milward - Posted on 03 March 2025
Attended Humbleton Drive for both my Shingles and B12 jabs in the last week. Both nurses were delightful, caring and friendly. We are so fortunate to have such an amazing practice. Thank you.
Visited February 2025
Review titled Horizon Healthcare
Replied on 08 April 2025
Dear Peter, Thank you for your feedback. We're glad to hear that your experience with our nurses at Humbleton Drive was positive. It’s great to know you felt well supported during your visits. Best regards, Carolyn Deputy Practice Manager Horizon Healthcare