Horizon Healthcare - Ratings and reviews
Reviews
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Review titled Terrible surgery
Rated 1 star out of 5
by Brett O’Brien - Posted on 05 April 2024
No consideration to my feelings. Just gave me my results to read myself off the screen. Found something with my results “interesting” which was highly insensitive. Wouldn’t recommend anyone to join this practise.
Visited December 2023
Review titled Horizon Healthcare
Replied on 05 April 2024
Hello Brett, Thank you for your feedback on the December 23 contact with the Surgery. We have passed this information to our clinical quality team and will be in touch directly with a response. We apologise if you feel that on this occasion we fell below the standards you would expect. you can also feed back through our website : https://www.horizonhealthcare.nhs.uk/navigator/feedback/ many thanks Horizon Healthcare
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Review titled Good practice
Rated 4 stars out of 5
by Stewart Warren - Posted on 05 April 2024
Saw a Doctor due to a mental health issue he was very good and supportive and suggested counselling which I undertook and helped.
Visited December 2023
Review titled Horizon Healthcare
Replied on 08 April 2024
Thank you for your review 😊 I will ensure your comments are passed on to the staff. Carolyn Deputy Practice Manager
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Review titled Great Service
Rated 5 stars out of 5
by Nasha - Posted on 07 April 2024
The service was very good, was attended to quickly and I managed to get the help that I needed before my health deteriorated further.
Visited December 2023
Review titled Horizon Healthcare
Replied on 08 April 2024
Dear Nasha, Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience during your recent visit to our surgery. Ensuring prompt and efficient service to our patients is one of our top priorities, and we're delighted to know that you were attended to quickly and received the assistance you needed before your health deteriorated further. Your well-being is of utmost importance to us, and we're glad we could provide the care and support you required. If you have any feedback or suggestions on how we can continue to improve our services, please don't hesitate to reach out. We're here to help and always strive to exceed your expectations. Thank you once again for your kind words and for entrusting us with your healthcare needs. Carolyn Deputy Practice Manager
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Review titled Not seen a GP since I was diagnosed with cancer
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2024
Since I was diagnosed with cancer in 2020 I have not seen a GP I did receive a letter during lockdown saying I wouldn't be shielded even though I was on dialysis and kemmo then the consultant from haematology said I'd had operation on my spine and radio therapy in 2019 which showed my medical records were wrong I'm not very happy and it needs sorting out thank you
Visited November 2023
Review titled Horizon Healthcare
Replied on 08 April 2024
Dear patient, As you review is anonymous I am unable to investigate your issues. I will advise that the shielding letters during lockdown were not issued by the surgery but by the government and this was something out of our control. Could you please complete the feedback form https://www.horizonhealthcare.nhs.uk/navigator/feedback/ so that we can look into this for you. Kind regards Carolyn Deputy Practice Manager
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Review titled Great GP (doctor)
Rated 5 stars out of 5
by Shawana - Posted on 05 April 2024
The GP was very thorough with her assessment. She took time to understand my condition and made necessary refferals and gave important advice. She was very nice, respectful and seemed genuinely concerned about my condition and offered help.
Visited November 2023
Review titled Horizon Healthcare
Replied on 08 April 2024
Thank you for your review. I will pass your comments on to all staff at the surgery 😊 Carolyn Deputy Practice Manager
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Review titled No response on phone
Rated 1 star out of 5
by Anonymous - Posted on 10 November 2023
Cannot book an appointment keep ringing and line is busy. When eventually get through all operators busy call back. Been doing this since 8 and cannot get through. How can anyone get an appointment?
Visited November 2023
Review titled Horizon Healthcare
Replied on 08 April 2024
Dear Patient, Thank you for sharing your experience with us regarding the challenge of getting through on the telephone. We understand the frustration caused by long wait times and high demand for our services. Firstly, we want to express our gratitude for your patience and understanding as we navigate through this period of increased demand. We are constantly monitoring our phone lines, and this morning alone, we handled over 365 calls out of 1200 attempts, indicating the significant demand for appointments. We're continuously striving to improve our appointment booking process to better serve our patients. In line with this, we've recently introduced an online triage tool for some acute issues, aiming to ease the strain on our phone lines and provide more accessible options for patients in need of urgent care. Your feedback is invaluable to us, and we're always open to suggestions on how we can further enhance our system. However, given the current high demand, we're doing our utmost to strike a balance between meeting the needs of our patients and ensuring the quality and efficiency of our services. Thank you for your understanding and support. Please feel free to reach out with any suggestions or concerns you may have.
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Review titled Nurse didn’t contact me
Rated 1 star out of 5
by Anonymous - Posted on 10 November 2023
I booked a travel appointment with the nurse via telephone who never called me and proceeded to write on the system that they had been in contact with me. There was no communication with me about why a telephone call was never conducted and have failed to be in contact since.
Visited October 2023
Review titled Horizon Healthcare
Replied on 05 April 2024
Hello we are sorry that you have not had the service you might expect, in order that we can rectify and respond directly to you would you kindly complete the feedback form on our website at: https://www.horizonhealthcare.nhs.uk/navigator/feedback/ We can then look into this matter for you. many thanks Horizon Healthcare
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Review titled Good practice
Rated 4 stars out of 5
by Jane O’Donnell - Posted on 05 April 2024
The appointment was for my Annual Flu Vaccine. Arranged for the appointment to be had at the Humbleton Drive surgery, I was early but the Practice Nurse called me in immediately, I had my injection which was given with great care.
Visited October 2023
Review titled Horizon Healthcare
Replied on 08 April 2024
Dear Patient Thank you for your review 😊 I will ensure to pass on your comments to all the practice staff. Carolyn Deputy Practice Manager
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Review titled Kind and attentive
Rated 4 stars out of 5
by Louisa Wass Griffiths - Posted on 05 April 2024
I had a virus and earrache. They examined me thoroughly and found I had an ear infection. They prescribed antibiotics to which I wasn't allergic. It cleared up quickly.
Visited September 2023
Review titled Horizon Healthcare
Replied on 08 April 2024
Thank you for your review. I will pass your comments on to all staff at the surgery 😊 Carolyn Deputy Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Philip Robinson - Posted on 06 April 2024
Got appointment and help when I needed medical care very satisfied doctor showed concern and talked to me about all the options did not feel rushed
Visited September 2023
Review titled Horizon Healthcare
Replied on 08 April 2024
Thank you for your review 😊 I will ensure your comments are passed to the whole team. Carolyn Deputy Practice Manager