Horizon Healthcare - Ratings and reviews
Reviews
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Review titled Very effecient and great practice
Rated 5 stars out of 5
by Patricia titterton - Posted on 11 April 2024
I was in a lot of pain with my left hip and rang surgery for appt. After a short wait on phone I was given a appt with a doctor that morning who referred me on to orthopaedics. I’m now in waiting list for hip replacement. Thankyou horizon health
Visited March 2024
Horizon Healthcare has not yet replied.
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Review titled Fast service
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
I was catered before my time allotment. The nurse did a great job. It was a great experience. The procedure was explained well to me since I didn’t tell her that I was a nurse a s well by profession.
Visited March 2024
Horizon Healthcare has not yet replied.
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Review titled Waste of time
Rated 1 star out of 5
by Robert Calderhead - Posted on 05 April 2024
After 32 attempts to get an appointment only to be told they are all booked up and this is at 8.10 am it’s a joke and even worse if you do get an appointment it’s not even a real doctor 🤬the other day I called in to book a blood pressure test and was told that they can not do that and I would have to do it by phone
Visited February 2024
Review titled Horizon Healthcare
Replied on 08 April 2024
Dear valued patient, Thank you for bringing your concerns to our attention. We're truly sorry to hear about the challenges you've faced in trying to schedule appointments and the frustrations you've experienced. Firstly, I want to acknowledge the difficulties you've encountered with booking appointments. We understand the importance of timely access to healthcare services, and it's disheartening to hear that despite multiple attempts, you've been unable to secure an appointment. Please accept our sincere apologies for any inconvenience this may have caused. Upon reviewing your appointment history, I see that you've had four appointments booked so far in 2024, with the most recent one scheduled in the late afternoon (3.50pm) for the same evening (5.30pm). We aim to provide flexibility in appointment scheduling to accommodate our patients' diverse schedules and urgent needs. Regarding your concern about not seeing a "real doctor," I want to assure you that all healthcare professionals at our practice are qualified and capable of providing appropriate care. I understand your frustration with being unable to book a blood pressure test over the desk. Our staff on the reception desk are dedicated to assisting patients with administrative tasks, but they do not have access to appointment booking systems. However, appointments can be booked via telephone or online for nurse appointments through our website. Your feedback is invaluable to us, and we appreciate your patience and understanding as we work to improve our appointment scheduling processes and communication channels. If there's anything else we can do to assist you or if you have further questions or concerns, please don't hesitate to reach out. .
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Review titled President cough
Rated 4 stars out of 5
by Anonymous - Posted on 05 April 2024
Very helpful and pleasant . The doctor checked me through with different tests. I didn’t have to wait too long to be seen. The reception staff very helpful.
Visited February 2024
Review titled Horizon Healthcare
Replied on 08 April 2024
Thank you for your review. I will pass your comments on to all staff at the surgery 😊 Carolyn Deputy Practice Manager
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Review titled Surprised how fast I was seen
Rated 5 stars out of 5
by Patient @ Horizon - Posted on 05 April 2024
I got an appointment for an allergic reaction on the day I rang up - I may admit I was surprised. I was seen within a 5 minutes of arriving. Overall it was a good experience.
Visited January 2024
Review titled Horizon Healthcare
Replied on 08 April 2024
Thank you for your review. I will pass your comments on to all staff at the surgery 😊 Carolyn Deputy Practice Manager
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Review titled Rushed practice
Rated 3 stars out of 5
by Anonymous - Posted on 05 April 2024
Had to wait a long time as appointments were running late. When I saw GP, he appeared rushed and didn't seem to have time to give a proper prognosis of my condition. I left wondering how long I would need medication and if the condition would actually heal. Also Physio was mentioned but no follow-up on that at all. Did not feel proper attention was given.
Visited January 2024
Review titled Horizon Healthcare
Replied on 08 April 2024
Dear Patient, Thank you for taking the time to provide feedback on your recent visit, although I regret that I am unable to investigate your concerns further due to the anonymous nature of your review. I want to acknowledge your frustration regarding the extended wait time and the perceived rushed nature of your consultation with our GP. While delays in clinics can indeed occur due to emergencies with other patients, it's important to us that every patient receives the attention and care they deserve during their appointment. Regarding your condition and the prognosis provided, I apologise if you felt uncertain about your treatment plan or the duration of medication required. Our aim is always to ensure clear communication and understanding between patients and healthcare providers. If you have any lingering questions or concerns, please don't hesitate to reach out to us directly so we can address them promptly. Additionally, I understand that physiotherapy was mentioned during your consultation but felt there was no follow-up on that matter. If our GP recommended physiotherapy, it could involve either a referral to hospital-based physiotherapy services or scheduling an appointment with the physiotherapist based in our surgery. To check this, please feel free to contact our surgery, and we will assist you in finding out if it is the hospital that should be contacting you or if you require an appointment with the physio in surgery. Your feedback is invaluable to us as we continuously strive to improve our services and ensure that every patient receives the highest quality of care. I apologise once again for any shortcomings you experienced during your visit and encourage you to reach out to us directly if you require further assistance or clarification. Sincerely, Carolyn Deputy Practice Manager
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Review titled Great Doctor
Rated 5 stars out of 5
by Angela Murphy - Posted on 09 April 2024
I saw my GP in January and she was so thorough and kind. She was a good listener and respectful. Over a number of weeks she was very patient and helped me get the right product to ensure I carry on with my daily life and be comfortable
Visited January 2024
Review titled Horizon Healthcare
Replied on 09 April 2024
Dear Angela, Thank you for your review 😊 I will ensure your comments are passed back to the GP. Carolyn Deputy Practice Manager
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Review titled Very poor practice
Rated 3 stars out of 5
by Joanna Pastewska - Posted on 07 April 2024
I was in pregnant in 19 weeks and after long night when I spent in A&E regarding bleeding at night I needed book urgently the consultation with my midwife and unfortunately she did not answer and then apparently someone else answer my phone but I needed explain from the beginning what is going on with myself.Last thing which you want to do when you have a feeling that probably you miscarriage.
Visited January 2024
Review titled Horizon Healthcare
Replied on 08 April 2024
Dear Joanna Pastewska, Thank you for taking the time to share your experience with us. I am deeply sorry to hear about the distressing situation you are going through. It's important to clarify that midwives who utilise our facilities are not employed by our surgery but rather use our rooms to see patients. However, your feedback is invaluable, and we take your concerns seriously. If you have any complaints or issues regarding the care provided by midwives, I would encourage you to contact the appropriate authority, which in this case would be https://www.uhdb.nhs.uk/complaints. They will be able to address your concerns regarding the midwife's response and ensure that appropriate actions are taken. Please accept our sincerest apologies for any additional stress or uncertainty this situation may have caused you during what must be an incredibly difficult time. Your well-being and satisfaction are of utmost importance to us, and we are committed to improving our services based on feedback such as yours. If there's anything further we can assist you with or if you have any questions, please don't hesitate to reach out. We are here to support you in any way we can. Wishing you all the best during this incredibly challenging and upsetting time. Carolyn Deputy Practice Manager
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Review titled Decent practice
Rated 4 stars out of 5
by K.randle - Posted on 05 April 2024
Just wish you could get to see the same doctor if it's an ongoing problem it's been over 2 years since I have been trying to get to the reason for extremely painful joints !!And having to reduce hours at work as the pain was to much to bare Only this week I've started physio instead. of covering the pain for months and months with painkillers
Visited January 2024
Review titled Horizon Healthcare
Replied on 08 April 2024
Dear K.randle, Thank you for sharing your concerns with us. We understand the importance of continuity of care, especially when dealing with ongoing health issues such as your extremely painful joints. We do make every effort to accommodate requests for appointments with the same GP, particularly when it's necessary for ongoing problems. However, it's important to note that not all GPs work every day, and they may also work from different sites, which can sometimes limit our ability to schedule appointments with a specific doctor. Regarding your ongoing pain, we appreciate your patience and persistence in seeking a resolution. I can see from your records that you have, in the past seen podiatry and physiotherapy, which unfortunately did not provide the relief you were seeking. We have referred for X-rays and blood tests to further investigate the underlying cause of your pain. We're encouraged to hear that you've recently re-started physiotherapy as an alternative to relying solely on painkillers. It's essential to explore various treatment options to address the root cause of your discomfort effectively. Please rest assured that we are committed to assisting you in finding the answers and solutions you need to manage your pain and improve your quality of life. Carolyn Deputy Practice Manager
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Review titled Fast tracked
Rated 4 stars out of 5
by Carole Dunne - Posted on 09 April 2024
My symptoms were similar to cancer,I was fast tracked by the doctor,which led to me being scanned quickly and thankfully cleared.
Visited January 2024
Horizon Healthcare has not yet replied.