Hook Surgery
The Merritt Medical Centre, Merritt Gardens, Chessington, Surrey, KT9 2GYContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Hook Surgery.
Reviews
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Review titled Friendly practice
Rated 4 stars out of 5
by Gareth Evans - Posted on 16 February 2025
Both staff at the reception were friendly and efficient. I was made to feel welcome. The nurse was also efficient and I was seen at the time my appointment was booked so no delays. The practice was clean and tidy.
Visited February 2025
Review titled Hook Surgery
Replied on 17 February 2025
Dear Mr Evans, thank you for taking the time to post a review about your experience with Hook Surgery. It is good to know you had a positive interaction.
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Review titled Supportive Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2025
I recently visited for diabetic blood test and foot check.. the nurse I saw was very knowledgable and supportive. She made me feel at ease.
Visited February 2025
Review titled Hook Surgery
Replied on 10 February 2025
Dear Patient, thank you for your positive comments which I will share with the team. These comments provide a real boost to everyone.
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Review titled Great care
Rated 5 stars out of 5
by Emma - Posted on 06 February 2025
The Nurse who sees me regularly has given me amazing care with my ongoing treatment. She adapts treatments to what she has learnt or new products available providing the best care for each persons needs. She is always smiling and makes you feel at ease and safe in the knowledge she cares about her patients.
Visited February 2025
Review titled Hook Surgery
Replied on 10 February 2025
Dear Emma, thank you for taking the time to post a review, it is much appreciated and will be fed back to the Nursing team.
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Review titled Very helpful and supportive
Rated 5 stars out of 5
by Hanady Kadhim - Posted on 03 March 2025
The doctor was very nice, informative and helpful. She took the time to ask and explain all the details from my daughter condition and how to proceed to get her tested and examined.
Visited February 2025
Review titled Hook Surgery
Replied on 10 March 2025
Dear Mrs Kadhim, thank you for taking the time to post a review about the services your have received from Hook Surgery, it is much appreciated and will be shared with the team.
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Review titled Friendly and efficient.
Rated 5 stars out of 5
by Anonymous - Posted on 18 February 2025
The reception staff are very friendly and efficient. I was offered an appointment that accommodated the fact that I teach and have little flexibility. This was much appreciated and made life much less stressful.
Visited February 2025
Review titled Hook Surgery
Replied on 10 March 2025
Thank you for taking the time to post a review about your experience with Hook Surgery. It is good to know you had a positive interaction.
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Review titled Excellent Dr
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2025
This Dr helped me feel at ease. He maid me feel that my problems weren't silly and genuinely wanted to help me. One of the best Dr I have ever seen. Thank you
Visited February 2025
Review titled Hook Surgery
Replied on 10 February 2025
Dear Patient, thank you for your positive comments which I will share with the team at Hook Surgery, it is always lovely to hear and means a lot to everyone.
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Review titled Good practice
Rated 5 stars out of 5
by Peter eve - Posted on 12 February 2025
This is just to say went to see about a bad cough and bringing up fluid but the doctor sent me for X-ray then ECG he was very thorough and explained it all he’s definitely worth a 10/10
Visited February 2025
Review titled Hook Surgery
Replied on 13 February 2025
Dear Mr Eve, thank you for your positive comments which I will share with the team at Hook Surgery, it is always lovely to hear and means a lot to us all.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2025
Swift action taken by the GP regarding my UTI problem. She have all the basic tests promptly and gave the medication.
Visited February 2025
Review titled Hook Surgery
Replied on 13 February 2025
Dear Patient, thank you for taking the time to leave a review for Hook Surgery. It is much appreciated and will be shared with the team.
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Review titled Efficient and friendly service
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2025
I let the receptionist know a summary of the issue and she recommended the right specialist within the practice and within a week I had an appointment at a time that was convenient to me. The appointment was on time and the specialist went through the issue in detail and never made me feel like I was being rushed. The recommended treatment was detailed and the exercise were emailed to me immediately afterwards. Great professionalism by everyone I dealt with.
Visited February 2025
Review titled Hook Surgery
Replied on 14 February 2025
Dear Patient, thank you for taking the time to leave a review with regards to your interaction with Hook Surgery, we are glad you received a positive experience. Your feedback with be relayed to the team.
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Review titled Great Practice & Staff
Rated 5 stars out of 5
by Milko - Posted on 18 February 2025
Me and my family transferred to Hook Surgery a few years ago when we moved into the area and can only say all the best for the surgery. All the staff in the surgery and over the phone are just lovely, attentive and extremely helpful so we just wanted to say a very big Thank You, and keep up the good work!!
Visited February 2025
Review titled Hook Surgery
Replied on 10 March 2025
Dear Patient, thank you for taking the time to post a review about your experience with Hook Surgery. It is good to know you had a positive interaction.