Hook Surgery
The Merritt Medical Centre, Merritt Gardens, Chessington, Surrey, KT9 2GYContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Hook Surgery.
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Susan Grzesiczek - Posted on 07 March 2025
Visited the practice on Monday with my father. The reception staff were really kind and helpful. They made an appointment for my father with a doctor that same day. He was also very kind and listened to the problems that we were currently facing. He didn’t rush us at all and he was extremely thorough with all the tests that were needed and the referrals going forward.
Visited March 2025
Review titled Hook Surgery
Replied on 10 March 2025
Dear Mrs Grzesiczek, thank you for your positive comments which I will share with the team. These comments provide a real boost to everyone.
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Review titled Excellent and Efficient Service from Dr
Rated 5 stars out of 5
by Rianna Pike - Posted on 05 March 2025
I had a great experience with Dr, who handled my medical assessment quickly and professionally. The entire process was smooth, and I appreciated his efficiency and attention to detail. He made everything straightforward and stress-free while still being thorough. I highly recommend Dr. for anyone looking for a fast and reliable medical examination.
Visited March 2025
Review titled Hook Surgery
Replied on 10 March 2025
Dear Miss Pike, thank you for your positive comments which I will share with the team at Hook Surgery, it is always lovely to hear and means a lot to us all.
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Review titled Great experience
Rated 5 stars out of 5
by Steve Miller - Posted on 01 April 2025
The team were amazing. The 2 appointments were on time and one was even early. Friendly staff who were very professional
Visited March 2025
Review titled Hook Surgery
Replied on 07 April 2025
Dear Mr Miller, thank you for taking the time to post about your interaction with Hook Surgery. It is very much appreciated and will be shared with the team.
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Review titled Amazing professional staff
Rated 5 stars out of 5
by David gillhespy - Posted on 18 March 2025
The staff GPs receptionist and nurses are outstanding. They show so much empathy and professional in everything they do. My husband has Alzheimer’s and the time and care they take with him is so special and respectful. We feel very lucky to be supported by our GP’s practice in every way
Visited March 2025
Review titled Hook Surgery
Replied on 19 March 2025
Dear Mr & Mrs Gillhespy, thank you for leaving such positive feedback for the Surgery, it is very much appreciated by the team.
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Review titled Efficient
Rated 5 stars out of 5
by Robin Clarke - Posted on 08 March 2025
Prompt taking of blood sample which was painless. I don't need to say anything else. I think a 200 characters is too long. Although the nurse wasn't able to tell me why a blood sample was needed
Visited March 2025
Review titled Hook Surgery
Replied on 10 March 2025
Dear Mr Clarke, thank you for taking the time to post a review about your experience with Hook Surgery. It is good to know you had a positive interaction.
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Review titled Highly recommended
Rated 5 stars out of 5
by Dilan - Posted on 08 February 2025
The doctor was extremely professional and attentive, taking the time to listen to my concerns and address all of my questions. I felt that they genuinely cared about my health and provided thoughtful advice and clear explanations about my treatment options. I left the appointment feeling informed and confident in the next steps for my health. Overall, I am very satisfied with the level of care I received and would highly recommend this GP practice to others!
Visited February 2025
Review titled Hook Surgery
Replied on 10 February 2025
Dear Dilan, thank you for your positive comments which I will share with the team at Hook Surgery, it is always lovely to hear and means a lot to us all.
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Review titled Great all-round service
Rated 5 stars out of 5
by Janette Atkins - Posted on 21 February 2025
Same day appointment available with choice of telephone or face-to-face. Doctor very attentive and understanding. Asked lots of relevant questions to fully understand my issues. Speedy additional services scheduled and impressive use of technology for me to book a blood test at a time that suited me
Visited February 2025
Review titled Hook Surgery
Replied on 10 March 2025
Dear Mrs Atkins, thank you for taking the time to post a review about the services your have received from Hook Surgery, it is much appreciated and will be shared with the team.
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Review titled Very efficient practice
Rated 5 stars out of 5
by Richard Milkins - Posted on 12 February 2025
Appointment quickly arranged. Appointment on time and Doctor spent time discussing issue and options.
Visited February 2025
Review titled Hook Surgery
Replied on 13 February 2025
Dear Mr Milkins, thank you for taking the time to post a review about the services your have received from Hook Surgery, it is much appreciated and will be shared with the team.
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Review titled Amazing GP
Rated 5 stars out of 5
by Tracy Johnston - Posted on 20 February 2025
I had the pleasure of seeing this GP who I had not seen before . He was very friendly and put me at ease from the off . He listened to me and dealt with my problem efficiently. He sent a prescription over to the Chemist and advised me how to manage my pain and gave me advice going forward for the next 7-10days and if I am no better to re book an appointment to be referred to a Orthopaedic Clinician . He even sent me a follow up text message giving me details of a website to research my condition . Amazing ! Definitely will ask to see him again should I need to .
Visited February 2025
Review titled Hook Surgery
Replied on 10 March 2025
Dear Ms Johnson, thank you for taking the time to post a review about the services your have received from Hook Surgery, it is much appreciated and will be shared with the team.
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Review titled Very Helpful
Rated 5 stars out of 5
by Anonymous - Posted on 19 February 2025
My baby was unwell with cold and cough. I booked an appointment and got one the following day and the doctor we saw was kind and professional in his approach.
Visited February 2025
Review titled Hook Surgery
Replied on 10 March 2025
Thank you for taking the time to post a review about the services your have received from Hook Surgery, it is much appreciated and will be shared with the team.