Hook Surgery
The Merritt Medical Centre, Merritt Gardens, Chessington, Surrey, KT9 2GYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 15 March 2025
I arrived during the lunch break. I was seen early and didn’t have to wait more than three minutes. Blood sample taken and back to my car all within six minutes.
Visited March 2025
Review titled Hook Surgery
Replied on 17 March 2025
Dear Patient, thank you for taking the time to post a review about the services your have received from Hook Surgery, it is much appreciated and will be shared with the team.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 19 March 2025
Helpful staff to get a same day appointment. Very good consultation with the Dr, very friendly and thorough with my daughter’s problem. My only criticism is that the e consult form is a bit too long and repetitive.
Visited March 2025
Review titled Hook Surgery
Replied on 07 April 2025
Dear Patient , thank you for taking the time to post about your interaction with Hook Surgery. It is very much appreciated and will be shared with the team at Hook Surgery. Your feedback with regards to the econsult form will be fed back to the digital team.
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Review titled Vaccination
Rated 4 stars out of 5
by Christopher Dainty - Posted on 26 March 2025
I was requested to give 3 blood samples which I attended. The procedure was quick and painless with no after effects
Visited March 2025
Review titled Hook Surgery
Replied on 07 April 2025
Dear Mr Dainty thank you for leaving positive feedback for Hook Surgery it is very much appreciated by the team here.
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Review titled Very good service
Rated 5 stars out of 5
by susan Strudwick - Posted on 04 March 2025
Staff friendly and helpful. The go referred straight away and referred to the hospital that day The blood test booked fir the next day
Visited March 2025
Review titled Hook Surgery
Replied on 10 March 2025
Dear Mrs Strudwick, thank you for taking the time to post a review about the services your have received from Hook Surgery, it is much appreciated and will be shared with the team.
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Review titled Best practice by far
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2025
The practise as a whole is brilliant, the staff are friendly and helpful and have always treated me with respect and caring consideration. I have been here for many years and it’s worlds apart from the nightmare stories I hear about other places. In my recent visit the nurse was brilliant, she dealt with me before my appointed time as she was ahead, and took care over taking bloods. Even though I hate this process she made me feel at ease.
Visited March 2025
Review titled Hook Surgery
Replied on 10 March 2025
Dear Patient, thank you for taking the time to post a review about your experience with Hook Surgery. It is good to know you had a positive interaction.
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Review titled Local Practice
Rated 4 stars out of 5
by Anthony Latham - Posted on 09 March 2025
My last visit to the surgery was last week, I was seen at the correct appointment time . The doctor made me feel welcome and answered any questions I had clearly.
Visited March 2025
Review titled Hook Surgery
Replied on 10 March 2025
Dear Mr Latham, thank you for taking the time to post a review about your experience with Hook Surgery. It is good to know you had a positive interaction.
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Review titled Excellent service.
Rated 5 stars out of 5
by Anne Watts - Posted on 05 March 2025
The GP went above & beyond reassuring me. She referred me to see the nurse, who squeezed me into her busy clinic to renew the dressing on my painful foot. Both were kind, efficient and informative. No'fobbing off' a patient at this practice.
Visited March 2025
Review titled Hook Surgery
Replied on 10 March 2025
Dear Miss Watts, thank you for your positive comments which I will share with the team at Hook Surgery, it is always lovely to hear and means a lot to us all.
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Review titled thankful
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2025
a very helpful appointment with a GP today, i really felt seen and heard and well cared for.... grateful
Visited March 2025
Review titled Hook Surgery
Replied on 10 March 2025
Dear Patient, thank you for your positive comments which I will share with the team at Hook Surgery, it is always lovely to hear and means a lot to us all.
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Review titled Professional and Friendly
Rated 5 stars out of 5
by Isaiah Bizabani - Posted on 29 March 2025
Great service, quality care and attentive. Consultation went smoothly and the waiting time was very short.
Visited March 2025
Review titled Hook Surgery
Replied on 07 April 2025
Dear Mr Bizabani, thank you for leaving positive feedback for the Surgery it is very much appreciated by the team here.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 08 April 2025
I had a food experience at the doctors surgery. The staff were friendly, efficient and professional.
Visited March 2025
Review titled Hook Surgery
Replied on 01 May 2025
Dear Patient, thank you for taking the time to post about your interaction with Hook Surgery. It is very much appreciated and will be shared with the team.