Hook Surgery
The Merritt Medical Centre, Merritt Gardens, Chessington, Surrey, KT9 2GYContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Hook Surgery.
Reviews
-
Review titled Efficient Service
Rated 3 stars out of 5
by Anonymous - Posted on 25 April 2025
Arrived for appointment about 5 minutes early. Just as well because the self login machine was not functioning and the lady at reception was taking a call on the telephone. My appointment with the nurse to extract blood for testing was all good.
Visited April 2025
Review titled Hook Surgery
Replied on 01 May 2025
Dear Patient, thank you for taking the time to post a review about the services your have received from Hook Surgery. Please accept our apologies with regards to the check in machine.
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 April 2025
Very efficient and friendly. Appointment with the nurse, she was very good and understanding. Reminders are helpful.
Visited April 2025
Review titled Hook Surgery
Replied on 07 April 2025
Dear Patient, thank you for taking the time to post about your interaction with Hook Surgery. It is very much appreciated and will be shared with the team.
-
Review titled Very concerned
Rated 5 stars out of 5
by Paul mifsud - Posted on 25 April 2025
The whole staf are professional, from the pharmacist, reception, appointment and especially the youn femail doctor, who was very attentive, concerned and had time to listen. Above all very sympathetic. 10 stars
Visited April 2025
Review titled Hook Surgery
Replied on 01 May 2025
Dear Mr Mifsud, thank you for taking the time to post a review, we are glad to hear you had a positive experience with Hook Surgery. Your comments will be relayed to the team.
-
Review titled Excellent diabetic care
Rated 5 stars out of 5
by Anonymous - Posted on 13 March 2025
The diabetes consultant here is just excellent. She is so proactive, diligent and really makes a difference managing my condition. I was glad to be called today to be reassured my test result had come back in good order. I very much appreciate the telephone appoints as they fit in with my schedule and are very convenient. Very happy with my appointment. Always a good experience, feeling positive about future test results thanks to the support I’m receiving.
Visited March 2025
Review titled Hook Surgery
Replied on 17 March 2025
Dear Patient, thank you for taking the time to post a review, we are glad to hear you had a positive experience with Hook Surgery. Your comments will be relayed to Debra and the diabetes team.
-
Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 18 March 2025
The doctor was very attentive, listened to my issues. What I thought it was a very big problem turned into a smaller one with the doctor reassurance.
Visited March 2025
Review titled Hook Surgery
Replied on 19 March 2025
Dear Patient thank you for leaving positive feedback for the Surgery it is very much appreciated by the team here.
-
Review titled Proud of my Practice and the GP
Rated 5 stars out of 5
by Anonymous - Posted on 26 March 2025
Prompt, proactive and thorough. The GP took the time to understand the problem and made a referral with quick turnaround
Visited March 2025
Review titled Hook Surgery
Replied on 07 April 2025
Dear Patient thank you for leaving positive feedback for the Surgery it is very much appreciated by the team here.
-
Review titled Exciting service
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2025
Visited due to persistent cough aggravating a Hiatus Hernia. Seen on time, examined, listened to and given advice along with how long to monitor symptoms and when to return if no improvement noticed. So glad to be with this GP, my husband is registered elsewhere and does not the level great level of service provided by my GP.
Visited March 2025
Review titled Hook Surgery
Replied on 10 March 2025
Dear Patient, thank you for taking the time to post a review, we are glad to hear you had a positive experience with Hook Surgery.
-
Review titled Excellent doctor
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2025
A doctor who listened and was very good at her job. She made a difficult appointment very easy to deal with
Visited March 2025
Review titled Hook Surgery
Replied on 17 March 2025
Dear Patient, thank you for taking the time to post a review about the services your have received from Hook Surgery, it is much appreciated and will be shared with the team.
-
Review titled Efficiency and professionalism high
Rated 5 stars out of 5
by David Keay - Posted on 04 March 2025
Once with the nurse, she has a laugh and a joke with me the patient, it really relaxes prior to her carrying on with what l need to be completed. I am very satisfied with the care and attention to my treatment.
Visited March 2025
Review titled Hook Surgery
Replied on 10 March 2025
Dear Mr Keay, thank you for your positive comments which I will share with the nursing team at Hook Surgery, it is always lovely to hear and means a lot to us all.
-
Review titled Doing what they should do .
Rated 4 stars out of 5
by A . Hurst - Posted on 26 March 2025
Thankfully & fortunately, I’m not a frequent visitor to the surgery, & long may it continue🤞. But when I last came , pre Covid. The young doctor dismissed me of my tonsillitis & wouldn’t prescribe antibiotics, I went 2 days later & got prescribed antibiotics, from a more experience Doctor. And the receptionist was rude unhelpful & ignorant.My recent visit was completely different, the receptionist was helpful, pleasant & lovely. And Doctor,was fantastic , & helpful. And getting an appointment was no drama at all, thanks to the helpful receptionist.When I last went to the surgery, the receptionist was a proper battleaxe & rude, it was like she was doing me favour, if she didn’t wanna be helpful & do her job , good riddance she ain’t there nomore. And it wasn’t on one occasion. Thankfully she ain’t there no more. Someone has to live with her .
Visited March 2025
Review titled Hook Surgery
Replied on 07 April 2025
Dear Mr Hurst, thank you for taking the time to post about your interaction with Hook Surgery. The team have worked hard over the last 3 years to turn things around and it is good to know this can be seen.