Heathview Medical Practice
Caledonian, Tamworth, Staffordshire, B77 2EDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Really good practice
Rated 5 stars out of 5
by abigail - Posted on 03 January 2025
i have used econsult today and what an amazing service! It was quick and easy and Drs responded promptly. I would definitely recommend to another patient, especially when there’s no appointments but still needing help.
Visited January 2025
Review titled Heathview Medical Practice
Replied on 17 January 2025
Dear Abigail, Thank you for your wonderful feedback! We're so glad to hear you had a positive experience with eConsult. It’s great to know it was quick, easy, and helpful in getting you the support you needed. We truly appreciate your recommendation! kind regards Operational Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Penelope Jayne Thompson - Posted on 29 January 2025
Rang up and was nicely explained to that I need to go online.easy to do.got a call back and everyone has been so nice, efficient and I'm very happy with the service I received
Visited January 2025
Review titled Heathview Medical Practice
Replied on 29 January 2025
Dear Ms Thompson, Thank you for your lovely feedback! We're so glad to hear that everything was explained clearly and that you had a positive experience. It's great to know you're happy with the service, and we really appreciate you taking the time to share! kind regards Operational Manager
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Review titled Great experience
Rated 4 stars out of 5
by Positive Experience - Posted on 16 January 2025
It’s usually really difficult to get an appointment, however I managed to get one today and the appointment was on time. I’m thankful I had someone who not only listened and prescribed but also sent me relevant information. Today has been a very good, positive experience. Thank you.
Visited January 2025
Review titled Heathview Medical Practice
Replied on 17 January 2025
Dear Patient, Thank you for sharing your positive experience! We’re so glad you were able to secure an appointment and felt heard and supported. It’s wonderful to know that the information provided was helpful as well. We appreciate your feedback and look forward to assisting you again! kind regards Operational Manager
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Review titled Pleasant Practioner
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2025
Medication Review. Listened to what I had to say. Pleasant and helpful. Did not force the issue of giving up smoking
Visited January 2025
Review titled Heathview Medical Practice
Replied on 17 January 2025
Dear Patient, Thank you for your kind feedback! We're glad to hear you felt heard and supported during your medication review. Your comfort and well-being are our top priorities. kind regards Operational Manager
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Review titled Prostate examination
Rated 5 stars out of 5
by john jephcott - Posted on 20 January 2025
The PA was extremely expert in his analysis, answered a series of questions, put me at ease and carried out the examination quickly.
Visited January 2025
Review titled Heathview Medical Practice
Replied on 29 January 2025
Dear Mr Jephcott, Thank you for your great feedback! We're so pleased to hear that the PA was able to put you at ease and handle everything efficiently. It’s wonderful to know you felt well taken care of! kind regards Operational Manager
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Review titled Satisfactory Consultation
Rated 5 stars out of 5
by John Lander - Posted on 10 January 2025
The appointment was made by the practice, after an eConsult submission. The PA listened carefully to me describe the problem and my symptoms. He then explained his diagnosis and the next steps to confirm this and what can be done to address the issue. He explained everything clearly and has a very personable manner.
Visited January 2025
Review titled Heathview Medical Practice
Replied on 17 January 2025
Dear Mr Lander, Thank you for your feedback! We’re thrilled to hear that your appointment went smoothly and that the PA was attentive, clear, and approachable. It’s great to know you felt well-informed about your diagnosis and next steps. We appreciate your kind words! kind regards Operational Manager
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Review titled Once past appts... fine
Rated 4 stars out of 5
by Ian - Posted on 05 December 2024
Very very difficult to get to see a doctor, but once you get an appt, the team are very good. Appointment system is woeful. Lines open and within 5 minutes, the voice system changes and you won't get an appointment. The Doctor I saw today though was a breath of fresh air. Very pleasant and was concerned with my health issue. Very pleased with this part of my experience today.
Visited December 2024
Review titled Heathview Medical Practice
Replied on 17 January 2025
Dear Ian, Thank you for your feedback. We’re glad to hear you had a positive experience with the doctor and felt well cared for. We also understand your frustration with the appointment system, we now have eConsult available, head to the website and fill in a simple form and we will get back to you within 24 hours or sooner. Your comments are valuable as we continue to improve our services. kind regards Operational Manager
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Review titled Efficient service
Rated 5 stars out of 5
by Emma Smart - Posted on 18 December 2024
Used this system for the first time today. Raised a case at 11.30am and received a phone call by 4pm. Very pleased. Would use again and recommend
Visited December 2024
Review titled Heathview Medical Practice
Replied on 17 January 2025
Dear Ms Smart Thank you for sharing your experience! We're so glad to hear you were pleased with the quick response. We appreciate your recommendation and look forward to assisting you again in the future! kind regards Operational Manager
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Review titled Getting worse by the week!!!
Rated 3 stars out of 5
by Anonymous - Posted on 28 November 2024
Unable to get through to any of the practices by phone and then you get to see a PA who hasn’t got a clue!!!
Visited November 2024
Review titled Heathview Medical Practice
Replied on 29 November 2024
Dear Patient, we are sorry you have struggled to get through to us,we have been experinecing technical issues with the phonelines this week. Did you know we now offer e-consult? This is a quick online form you can fill in to get help, advice and appointments without having to call or come to the practice. https://heathviewmedicalpractice.webgp.com/ Kind regards Operational Manager
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Review titled Friendly staff and lovely dr
Rated 4 stars out of 5
by hayley blackford - Posted on 07 November 2024
Rang for an appointment and actually got one , staff reception really helpful and dr was lovely very thorough
Visited November 2024
Review titled Heathview Medical Practice
Replied on 15 November 2024
Dear Hayley Thank you for sharing your experience! We're so pleased to hear that you were able to get an appointment quickly and that our reception staff were helpful. It’s great to know the doctor was thorough and provided excellent care. We appreciate your feedback! Kind regards Operational Manager