Heathview Medical Practice
Caledonian, Tamworth, Staffordshire, B77 2EDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 5 stars out of 5
by Margaret Seal - Posted on 10 March 2025
The doctor called when scheduled the only thing I found strange was that when I asked about the medication she said the decision was up to me and I thought it really should be on their advice.
Visited March 2025
Review titled Heathview Medical Practice
Replied on 26 March 2025
Dear Margaret, Thank you for your feedback. We understand your concern, and you're right—decisions about medication should involve both the doctor's advice and your input. It's important that you feel supported in making a joint decision about your care. We appreciate your input and will ensure clearer communication in future consultations. kind regards Operational Manager
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Review titled Helpful
Rated 3 stars out of 5
by Emily Forest - Posted on 13 March 2025
I wanted to know a bit more about the pain in my hand and I have been referred for an x-ray. I think a bit more information could have been given - my hand is very important to me and it would be nice to feel like the doctors know something about it or refer me to someone who does?
Visited March 2025
Review titled Heathview Medical Practice
Replied on 26 March 2025
Dear Emily, Thank you for sharing your thoughts. We understand how important your hand is to you, and we apologize if you felt there was a lack of information. It's great that you've been referred for an x-ray, but we appreciate your feedback about wanting more details. We’ll make sure your concerns are taken seriously, and we’ll work on providing more thorough guidance moving forward. Kind regards Operational Manager
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Review titled Brilliant, friendly & very helpful
Rated 5 stars out of 5
by Dominic Hunt - Posted on 28 February 2025
I cannot thank the practice yet again for sorting out my new medication. I have been helped on countless occasions by staff who work tirelessly for the patients in usually very difficult & stressful situations.
Visited February 2025
Review titled Heathview Medical Practice
Replied on 04 March 2025
Dear Dominic, Thank you so much for your kind words! We're thrilled to hear that our team has been able to support you. We truly appreciate your recognition of their hard work and dedication! Kind regards Operational Manager
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Review titled Well satisfied
Rated 5 stars out of 5
by Brenda Meddes - Posted on 13 February 2025
Injection in left knee for rheumatic For pain relief I was very pleased with my appointment and the level of service was extremely good
Visited February 2025
Review titled Heathview Medical Practice
Replied on 14 February 2025
Dear Mrs Meddes, Thank you for sharing your positive experience! We're so glad to hear that your appointment and the service you received exceeded your expectations. Wishing you continued relief and recovery! kind regards Operational Manager
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Review titled Right Knee Injection
Rated 5 stars out of 5
by Alan M - Posted on 07 February 2025
Arived at the practice a few minutes early but was seen about 5 minutes after my appointment time. The practioner seen was friendly and professional. She seemed to be nogable about my condition and I was put at ease with the process. Was told about the after care and was told what to do if a problem occurred afterwards . Excellent.
Visited February 2025
Review titled Heathview Medical Practice
Replied on 14 February 2025
Dear Alan, Thank you for your review! We're glad to hear that your appointment went smoothly and that the practitioner made you feel at ease. It's great that you felt well-informed about the aftercare process as well. We appreciate your feedback and are happy you had a positive experience! kind regards Operational Manager
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Review titled Satisfactory assessment
Rated 3 stars out of 5
by Keith Templeman - Posted on 27 February 2025
The PA I saw was friendly, courteous understanding and professional throughout. It was a pleasure speaking to her.
Visited February 2025
Review titled Heathview Medical Practice
Replied on 04 March 2025
Dear Keith, Thank you for sharing your experience! We're so glad to hear that the PA provided such a positive and professional experience. We'll be sure to pass along your kind words! Kind regards Operational Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Stephanie McAvoy - Posted on 10 February 2025
When I came for my appointment I really didn't expect much but I was so wrong. The person i saw was so caring, she listened to me i mean really listened which I've not had before. The person i saw made a big difference in how I was feeling, her words were kind and caring. I'm in such a better place than I was before. I do have some healing to still do but she made a big dent in it. Once again thank you, you are an asset to Heathveiw Practice.
Visited February 2025
Review titled Heathview Medical Practice
Replied on 14 February 2025
Dear Stephanie, Thank you so much for your thoughtful review! We're so happy to hear that the care you received made such a positive impact on you. It's wonderful that you felt truly listened to, and we're glad to know you're in a better place. Wishing you continued healing, and thank you again for your kind words about the team at Heathview Practice! kind regards Operational Manager
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Review titled Fabulous Practice
Rated 5 stars out of 5
by Maggie - Posted on 16 January 2025
An excellent and prompt appointment system in place.. I have had 2 very recent appointments with the same physician and I found her to be very professional .. my diagnosis was dealt with great empathy..and can only highly recommend the triage system that is in place.
Visited January 2025
Review titled Heathview Medical Practice
Replied on 17 January 2025
Dera Maggie, Thank you for your wonderful feedback! We’re so glad to hear you had a positive experience with both the appointment system and your physician. It’s great to know the triage system and the care you received met your expectations. We truly appreciate your recommendation! kind regards Operational Manager
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Review titled Good visit
Rated 5 stars out of 5
by Ann Fisher - Posted on 25 January 2025
The doctor who dealt with me was very kind and very caring and efficient.I was very concerned regarding my health and she certainly made me feel calm.
Visited January 2025
Review titled Heathview Medical Practice
Replied on 29 January 2025
Dear Ann Thank you for sharing your experience! We're so glad to hear that the doctor made you feel calm and cared for. It's wonderful that you had such a positive experience during a time of concern. We truly appreciate your feedback! kind regards Operational Manager
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Review titled Very helpful telephone consultation
Rated 4 stars out of 5
by Cyren hatton - Posted on 29 January 2025
My consultation was conducted very professionally and the lady I spoke to was very helpful, she was considerate and understanding regarding my problems. She has done her best to get me the right medication and helped with my sick note and getting me further help to help with my issues. Thankyou very much Deimante
Visited January 2025
Review titled Heathview Medical Practice
Replied on 14 February 2025
Dear Cyren, Thank you for your kind review. We're so glad to hear that Deimante was able to provide you with helpful and professional support. Wishing you all the best as you continue on your path to recovery! kind regards Operational Manager