Heathview Medical Practice
Caledonian, Tamworth, Staffordshire, B77 2EDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Rose colson - Posted on 22 November 2024
Seen in practice following a detailed telephone call the previous day! Was extremely helpful, explaining everything and answering any questions I had. Really appreciate all the support and guidance given and promt action so far. Thank you.
Visited November 2024
Review titled Heathview Medical Practice
Replied on 29 November 2024
Dear R Colson, Thank you for your kind words! I'm so glad the telephone call was helpful and that you felt supported throughout the process. It's great to hear that all your questions were addressed and that prompt action has been taken. We're always here to assist you with any further guidance you need. Kind regards Operational Manager
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Review titled Identity Fraud?
Rated 1 star out of 5
by Angela B - Posted on 15 November 2024
I am a female living in London. I initially received a phone messages informing “someone” of the need to provide information to complete patient registration at your practice. A link was provided which I ignored due to concerns about identity fraud. A subsequent message confirmed that the individual had successfully completed registration. I don’t know the person concerned and waited over 30 minutes in your telephone queue trying to resolve this issue. I generally do not trust call back promises. My call was eventually answered by a lovely receptionist who hopefully resolved the matter by removing my contact details from the person’s file.
Visited November 2024
Review titled Heathview Medical Practice
Replied on 15 November 2024
Dear Angela, Thank you for bringing this to our attention, we will indeed investigate this thoroughly and action accordingly. I am sorry if this has caused any inconvenience or un-due worry. Kind regards Operational Manager
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Review titled Good practise
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2024
Phone call with doctor was on time, very positive results from doctor. She was very professional and helpful.
Visited November 2024
Review titled Heathview Medical Practice
Replied on 15 November 2024
Dear Patient, Thank you for your positive feedback! We're glad to hear that your phone consultation went well and that the doctor was professional and helpful. We appreciate you taking the time to share your experience. kind regards Operational Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2024
Really excellent phone review following blood test results and positive response to request for continued treatment of ongoing infection and statin discussion.
Visited November 2024
Review titled Heathview Medical Practice
Replied on 29 November 2024
Dear Patient, Thank you for your feedback! I'm glad to hear the phone review was helpful and that the blood test results, treatment plan, and statin discussion were addressed effectively. Your health is our priority, and we're here for any further questions or support you may need. Kind regards Operational Manager
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Review titled Efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2024
Needing to get pain relief prescribed for my daughter for school, no issues, basic questions, fast and efficient cannot fault
Visited November 2024
Review titled Heathview Medical Practice
Replied on 17 January 2025
Dear Patient, Thank you for your positive review! We're glad to hear the process was quick and efficient for your daughter's pain relief prescription. We're here to help anytime! kind regards Operational Manager
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Review titled Dissappointed with the practice
Rated 2 stars out of 5
by Anonymous - Posted on 12 November 2024
Saw a doctor on Thursday 7th for a review on my medication, they could have told me this on Monday 4th when I went to see them as to why the doctor hadn't signed and sent my prescription to Lloyds direct. I told the doctor due to being messed about I needed my prescription for Friday so he said it would be sent to a local chemists of my choice and I could collect it in 1 hour, guess what it was sent to Lloyd's direct and I obviously didn't get it until Monday 11th by royal mail . This was unacceptable and it's not the first time they have messed up my prescription
Visited November 2024
Review titled Heathview Medical Practice
Replied on 15 November 2024
Dear Patient, I’m really sorry to hear about your frustrating experience, and I understand how important it is to have your prescription handled correctly and on time. I’ll be sure to pass your feedback along to the team so we can work on improving communication and the prescription process in the future. Thank you for sharing your concerns. kind regards Operational Manager
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Review titled First Class Practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2024
I had a face to face with the doctor who was excellent. I was in pain and didn’t know what to do. The doctor was very thorough, pleasant and easy to talk to . Just want you need when you’re not well. She also advised how to help by suggesting what exercises as well as prescribing medication. Thank you
Visited November 2024
Review titled Heathview Medical Practice
Replied on 15 November 2024
Dear Patient, Thank you for your kind words! We're so glad to hear that your visit with the doctor was helpful and reassuring. It's great to know that she provided clear guidance on both treatment and exercises to help with your recovery. We appreciate you taking the time to share your experience! kind regards Operational Manager
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Review titled Medical practice
Rated 5 stars out of 5
by Julie - Posted on 14 October 2024
I was seen very quickly, I was not rushed at all in my appointment, the doctor was very good in explaining everything to me, any questions I asked the doctor answered and explained clearly,
Visited October 2024
Review titled Heathview Medical Practice
Replied on 18 October 2024
Dear Julie, Thank you for your positive feedback! We’re glad to hear that you felt well taken care of during your appointment and that the clinician was able to provide clear explanations and answers to your questions. Our team strives to create a supportive environment, and it’s wonderful to know you had a great experience. If you need anything else, please don’t hesitate to reach out! Kind regards Operational Manager
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Review titled Caring practice
Rated 5 stars out of 5
by Mrs Scarrott - Posted on 03 October 2024
My daughter was treated with kindness, respect and excellent care! Everything asked was made clear and understanding. All areas of care were covered and I feel very happy that my daughter received care from the practice.
Visited October 2024
Review titled Heathview Medical Practice
Replied on 18 October 2024
Dear Mrs Scarrott, Thank you for your kind words! We’re thrilled to hear that your daughter received such compassionate and thorough care. Ensuring that our patients feel respected and understood is a top priority for us. We appreciate your trust in our practice, and if you ever need anything else, please don’t hesitate to reach out! Kind regards Operational Manager
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Review titled great practice appointment
Rated 5 stars out of 5
by Frances Dickson - Posted on 22 October 2024
appointment at wilnecote surgery 10.15 am the doctor was so caring and knowledgeable I attended for a hearing referal and have been given a complete medical health check including bloods to be arranged referral to hearing clinic and lung function started on inhaler and a stool sample request ....she was so interested in my health and I feel like I'm in the process of having a full mot the Dr was amazing and restored my faith in the nhs
Visited October 2024
Review titled Heathview Medical Practice
Replied on 23 October 2024
Dear Mrs Dickson, Thank you for sharing your experience! We’re delighted to hear that you felt cared for and that the doctor was attentive to your health needs. It’s wonderful to know that you feel like you're getting a comprehensive check-up. Your trust in the NHS means a lot to us, and we’re here to support you every step of the way! Kind regards Operational Manager