Grosvenor Medical Centre
Grosvenor Street, Crewe, Cheshire, CW1 3HBContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Grosvenor Medical Centre.
Reviews
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Review titled No phone call appointment
Rated 3 stars out of 5
by Anonymous - Posted on 02 June 2025
I had a telephone appointment scheduled for the afternoon from 1:30. They phoned me twice in the morning when I was at work and then they didn’t call me in the afternoon when my appointment was scheduled.
Visited June 2025
Grosvenor Medical Centre has not yet replied.
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Review titled Reliable Practice
Rated 5 stars out of 5
by Chris Torlop - Posted on 02 June 2025
A very good outcome for receiving prescription and my health situation was checked in depth.Also my needs were sorted out in a good time with my safety in mind .
Visited May 2025
Grosvenor Medical Centre has not yet replied.
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Review titled Needs improving
Rated 2 stars out of 5
by Anonymous - Posted on 19 May 2025
Far to long to get through on the telephone, tried website several times, not the easiest to follow, to get to the correct form. Email bounce back incorrect form completed. Eventually spoke to reception, appointment booked, this all took 3 days, too stressful. Incorrect information was passed on, re my appointment, apology received followed by further callback
Visited May 2025
Review titled Grosvenor Medical Centre
Replied on 20 May 2025
Dear Patient, thank you for taking the time to leave the Practice feedback. We are sorry you personally found the website service difficult to follow. Our Reception staff are of course happy to assist any patient who needs help completing the correct form. We are sorry you had to wait when calling the practice; please be reassured the phone system is manned at all times and we answer calls as quickly as we can. kind regards, Grosvenor Medical Centre
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Review titled Unimpressed with scheduled call
Rated 3 stars out of 5
by Mark - Posted on 19 May 2025
Blood test for various issues scheduled, results came back quickly (and I checked for the results in the NHS app) so knew what they were. Received notification that an appointment had been scheduled a month or so away, via phone, which I assumed was related to the blood test (which made sense, nobody had actively contacted me to advise on the test results... They hadn't known I had already checked) Received a call a month later, an hour later than expected but fine, they do advise that can happen. First question out of the doctors mouth "How can I help?" My confusion was apparent.... I don't know, you arranged the call??? When I mentioned about the test results (that I knew already) the doctor swiftly brushed them off as fine. So why the call? I was incredibly confused and it didn't help I was in Greece, in the middle of the buffet!
Visited May 2025
Review titled Grosvenor Medical Centre
Replied on 19 May 2025
Dear Mark, thank you for taking the time to leave the practice a review. We are sorry you were unimpressed with the service your received. Unfortunately as you have not left your full name, we cannot investigate this matter further. Please contact us directly and we will look into this for you. kind regards, Grosvenor Medical Centre
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Review titled Wonderful Staff
Rated 5 stars out of 5
by Phil Topping - Posted on 16 May 2025
I had a consultation with a Nurse practitioner over the phone regarding vaccinations for a holiday. She was very professional & knowledgeable & she was very easy to talk to & she explained we’ve I needed to know
Visited May 2025
Review titled Grosvenor Medical Centre
Replied on 19 May 2025
Dear Mr Topping, many thanks for taking the time to leave the Practice a review. We are happy to hear you had a positive experience during your recent consultation, and we will pass your feedback to our Team member. kind regards, Grosvenor Medical Centre
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 13 May 2025
It was great to see a doctor that was very informative and helpful to my needs . It has become a bit of a lottery on booking appointments at the surgery. It was great to see an experienced doctor.
Visited May 2025
Review titled Grosvenor Medical Centre
Replied on 13 May 2025
Dear Patient, thank you for taking the time to leave the Practice your review. We are pleased to see you were happy with the care you received. As a training practice, we are committed to playing a role in facilitating new doctors coming into the field of General Practice, especially given the current shortages. Whilst we appreciate some patients may prefer a more experienced GP, we are proud to be in a position to enable new GPs to gain that experience, and we appreciate our patient's understanding and patience with more junior members of the team. kind regards, Grosvenor Medical Centre
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Review titled Ok practice
Rated 3 stars out of 5
by Anne-marie Hamilton - Posted on 27 May 2025
Went to see the doctor and he was very rude, closing his eyes with his head down while talking, got my notes wrong as soon as I walked in, and I asked about my results from my mri brain scan and was rudely told you have already over ride the 15 mins time and to make another appointment, my mum came with me for support and she was also in shock with how he spoken, very rude and certainly not professional, I don't go the doctors very often and I went there originally for my mri results and came away with nothing, so the kind lady at the reception made me another appointment for next week. Not sure if anyone else has ever had problems with this certain Dr but my experience with him was not very nice and obviously wasn't very professional as a doctor towards a patient
Visited May 2025
Review titled Grosvenor Medical Centre
Replied on 27 May 2025
Dear Miss Hamilton, thank you for taking the time to leave the practice your review. We are sorry we have not met your expectations on this occasion. We can advise that we have not had any previous concerns or problems raised about the GP in question. If you wish to discuss this further, please do not hesitate to contact the practice direct or in writing, to the Practice Manager. We will be happy to look at this further for you. kind regards, Grosvenor Medical Centre
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Review titled Easy way to make an appointment for Clinic
Rated 4 stars out of 5
by Anonymous - Posted on 13 May 2025
Everything went well, both making the appointment and the actual visit to the Clinic. If only GP appointments were as easy to make.
Visited May 2025
Review titled Grosvenor Medical Centre
Replied on 14 May 2025
Dear Patient, thank you for taking the time to leave your review. We are pleased to hear that your visit went well. We note your comments regarding booking GP appointments. Please be advised that all routine appointments are now booked via our website at www.grosvenormedicalcentre.org.uk. If you do not have access to the internet or do not wish to book using this method, a member of Reception can submit your request to the website service on your behalf. Urgent appointments to be seen on the day can be booked by telephone or by visiting the practice. kind regards, Grosvenor Medical Centre
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Review titled Great Service
Rated 5 stars out of 5
by Carol Laurie - Posted on 03 June 2025
Filled the form out on line got a response within 2 hours. Phone appointment made for 3 days later Dr called in between the times given had my consultation over the phone
Visited May 2025
Grosvenor Medical Centre has not yet replied.
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Review titled Great physio
Rated 4 stars out of 5
by Anonymous - Posted on 09 May 2025
Saw physio today who actually listened to my issues and actually agreed with me regarding steroid injection in my knee
Visited May 2025
Review titled Grosvenor Medical Centre
Replied on 12 May 2025
Dear Patient, thank you for taking the time to leave the Practice a review. We are pleased to hear that you were happy with the care you received at your recent appointment with one of the Physio Team. kind regards, Grosvenor Medical Centre