Grosvenor Medical Centre
Grosvenor Street, Crewe, Cheshire, CW1 3HBContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Grosvenor Medical Centre.
Reviews
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Review titled Well managed surgery
Rated 5 stars out of 5
by Kenneth Moseley - Posted on 17 February 2025
Although a very busy practice it's usually able to help arrange an appointment via phone. Receptionists very helpful I arranged for a telephone appointment to discuss my medication and completed this last Friday 14th February
Visited February 2025
Review titled Grosvenor Medical Centre
Replied on 17 February 2025
Dear Mr Moseley, thank you for your review. We are pleased to see that you had a positive experience recently with the Practice, and we will pass your comments along to the Team. kind regards, Grosvenor Medical Centre
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Review titled Sister
Rated 4 stars out of 5
by Rachel - Posted on 10 February 2025
I had an appointment for 5pm but I did not get in to see her till 18.20. When I finally got to see her she took the rest of my clips out the last one was very awkward it took her 10 mins to come out. Sister did apologise for the wait.
Visited February 2025
Review titled Grosvenor Medical Centre
Replied on 11 February 2025
Dear Rachel, thank you for taking the time to leave your review. We apologise that there was a delay in being seen. This is sometimes unavoidable, but if you would like us to look into this, please use the link below to contact us with the date of your appointment. https://www.grosvenormedicalcentre.org.uk/navigator/contact-the-practice/ kind regards, Grosvenor Medical Centre
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Review titled Excellent service
Rated 5 stars out of 5
by David Price - Posted on 20 January 2025
Doctor gave me the results of recent tests and explained what I need to do going forward. Very thorough and professional. The next questions on this survey are not applicable. 1.My appointment request was made online. 2 I was told when my appointment would be. So I had no choice not that it matters to me but thought you should be aware your survey should be worded differently. Many thanks. David.
Visited January 2025
Review titled Grosvenor Medical Centre
Replied on 20 January 2025
Dear Mr Price, thank you for taking the time to submit a review. We are pleased you were happy with your consultation with the GP. With regards to your online appointment booking, please be advised that due to volume of requests on the website service we are unable to contact patients directly in the first instance to arrange their appointment personally. Please be aware that if at any time a booked appointment is not suitable for your needs please do not hesitate to contact our website service here - https://www.grosvenormedicalcentre.org.uk/navigator/contact-the-practice/ and we will endeavour to rebook to suit you better. Unfortunately we are unable to change the wording of the survey as it is provided by NHS England, but we thank you for this suggestion and we will see if we can add to the text message that accompanies it. kind regards, Grosvenor Medical Centre
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Review titled Friendly Practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2025
Appointment bang on time and Doctor was very informative by answering questions in detail. I have no hesitation to use this surgery again.
Visited January 2025
Review titled Grosvenor Medical Centre
Replied on 08 January 2025
Dear Patient, thank you for taking the time to leave a review and we are pleased to hear you were happy with the service you have recently received from us. We appreciate your feedback. kind regards, Grosvenor Medical Centre
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Review titled 1st class service
Rated 5 stars out of 5
by Ian Simmons - Posted on 30 January 2025
First class service great team, especially COPD nurse again keep up the good work all issues dealt with keep up the good work.
Visited January 2025
Review titled Grosvenor Medical Centre
Replied on 30 January 2025
Dear Mr Simmons, thank you for taking the time to leave a review. We are delighted that you are happy with the service you receive at the Practice and we really appreciate your feedback. We will pass your comments on to the Team. kind regards, Grosvenor Medical Centre
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Review titled Great service
Rated 4 stars out of 5
by Tony Barber - Posted on 13 January 2025
The Gresty Brook surgery appointmant,was very good with advice and checks of my shoulder problem and an ×ray to be arranged, the practice nurse physio sent to me some exercise demos to try.and some possible pain relief procedures.
Visited January 2025
Review titled Grosvenor Medical Centre
Replied on 14 January 2025
Dear Mr Barber, thank you for taking the time to leave the Practice a review. We are pleased to hear that you were happy with the appointment you recently had with one of the Musculoskeletal Practitioners who offer a service at the Practice. We appreciate your feedback and will pass along your comments to the Practitioner. kind regards, Grosvenor Medical Centre
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 January 2025
I was able to get a one to one appointment with a GP very easily. On arrival at the surgery, I was dealt with promptly, and my doctor was very pleasant and sought to help me with my problem.
Visited January 2025
Review titled Grosvenor Medical Centre
Replied on 07 January 2025
Dear Patient, many thanks for your review. We are pleased that you had a positive experience with the practice when getting an appointment and being seen. We appreciate you taking the time to let us know. kind regards, Grosvenor Medical Centre
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Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 27 January 2025
I had to contact the surgery recently using the new online system. This worked well, was speedy and resulted in me getting doctors advice and medication quickly. The system worked very well, no ringing and ringing involved. Hopefully if more people use this online system it will free up the telephone lines for those that are unable to do so. The doctor I spoke to was very nice and helpful. Thank you
Visited January 2025
Review titled Grosvenor Medical Centre
Replied on 27 January 2025
Dear Patient, thank you for taking the time to leave us this review. We are pleased to hear that you used our online service and that you were happy with the care you received. The practice has to offer this online service to increase access for patients and help reduce incoming calls to the practice for routine appointment requests or queries. We are glad to hear that that this service worked for you, and we welcome the feedback on this service so we can continue to improve it. kind regards, Grosvenor Medical Centre
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Review titled Sister visit
Rated 5 stars out of 5
by Diane Langley - Posted on 27 January 2025
Great treatment very efficient and friendly 10 out of 10. Made me feel very comfortable and safe.felt very reassured
Visited January 2025
Review titled Grosvenor Medical Centre
Replied on 27 January 2025
Dear Mrs Langley, thank you for taking the time to leave feedback regarding your recent appointment. We are pleased to hear you were happy with the care you received, and we will pass you comment on to the Sister you saw. kind regards, Grosvenor Medical Centre
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Review titled Thoroughbreds
Rated 1 star out of 5
by Anonymous - Posted on 13 January 2025
Excellent interview/ review at my recent COPD appointment. Thorough questioning and testing was carried out which resulted in a recommendation to my GP to authorise a change to my prescription. Fingers crossed we hit the jackpot with the new product.
Visited January 2025
Review titled Grosvenor Medical Centre
Replied on 13 January 2025
Dear Patient, thank you for your review. We are pleased you had a positive experience at your recent COPD appointment and we appreciate your feedback. kind regards, Grosvenor Medical Centre