Grosvenor Medical Centre
Grosvenor Street, Crewe, Cheshire, CW1 3HBContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Grosvenor Medical Centre.
Reviews
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Review titled Disappointed with service
Rated 3 stars out of 5
by Stephanie - Posted on 06 February 2025
Usually I have a great service from this practice but unfortunately on this occasion I was very disappointed I felt that I wasn't listened to, the doctor was irritable and he ended the call before I could explain the digital programme he was referring me to I had already been on for 12 weeks. The digital programme hasn't accepted me as I have been on it already. I now need to try to make another appointment hopefully with a different doctor that will grace me with the same respect and courtesy that I give them with.
Visited February 2025
Review titled Grosvenor Medical Centre
Replied on 07 February 2025
Dear Stephanie, thank you for your review. We are sorry to hear you were not happy with your recent consultation. Please do not hesitate to contact us here - https://www.grosvenormedicalcentre.org.uk/navigator/contact-the-practice/ if you wish to discuss this further, and we can investigate your concerns. kind regards, Grosvenor Medical Centre
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Review titled Efficient and effective
Rated 4 stars out of 5
by Anonymous - Posted on 10 February 2025
My appointment was with MSK practitioner, previously seen for same issue that had deteriorated. She had my information & X-ray ready for examination and discussion, explained what had happened to increase my pain, and what options were available. She also made sure that I understood and verified our choice of actions. She remembered me from the previous visit several months ago! She’s always professionally courteous, a great listener, and a pleasure to see, making me feel at ease during the appointment.
Visited February 2025
Review titled Grosvenor Medical Centre
Replied on 10 February 2025
Dear Patient, thank you for leaving your feedback. We are pleased that your recent appointment was a positive experience for you, and we will pass your comments along to the practitioner. kind regards, Grosvenor Medical Centre
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Review titled Seen fast
Rated 5 stars out of 5
by douglas cumming - Posted on 17 February 2025
Went in to book an appointment at 0830hrs, and had been seen by a doctor by 1030hrs. Very fast work. I now have an appointment with the hospital.
Visited February 2025
Review titled Grosvenor Medical Centre
Replied on 17 February 2025
Dear Mr Cumming, thank you for taking the time to leave a review of your recent contact with the Practice. We are pleased to see that you were seen quickly and referred appropriately. We appreciate your feedback. kind regards, Grosvenor Medical Centre
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Review titled Reliable surgery
Rated 5 stars out of 5
by Yvonne davies - Posted on 04 March 2025
Very friendly receptionists and nurses. Was seen on time and very thorough examination carried out.i was listened to and all medication was explained to me.
Visited February 2025
Review titled Grosvenor Medical Centre
Replied on 05 March 2025
Dear Mrs Davies, thank you for your feedback. We are pleased to hear that you were happy with the care your received from our team, and we will pass on your comments to them. kind regards, Grosvenor Medical Centre
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Review titled Nice surroundings
Rated 5 stars out of 5
by Eugene elder - Posted on 24 February 2025
Found Dr very helpful &was put at ease straight away,was very detailed during the whole appointment.
Visited February 2025
Review titled Grosvenor Medical Centre
Replied on 25 February 2025
Dear Mr Elder, thank you for taking the time to post a review on your recent visit to the practice. We are pleased to hear you had a positive experience and we value your feedback. kind regards, Grosvenor Medical Centre
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 24 February 2025
Treated with respect,and listened to everything I had to say, informative and understanding ,very pleasant visit
Visited February 2025
Review titled Grosvenor Medical Centre
Replied on 24 February 2025
Dear Patient, thank you for your review. We are pleased to hear you had a positive experience at your visit, and we appreciate your feedback. kind regards, Grosvenor Medical Centre
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Review titled Good experience
Rated 5 stars out of 5
by Glenys Owen - Posted on 24 February 2025
I was seen by a practice nurse who listened to my explanation of problem and dealt with the situation pleasantly and professionally.
Visited February 2025
Review titled Grosvenor Medical Centre
Replied on 24 February 2025
Dear Mrs Owen, thank you for taking the time to leave the practice your review. We are happy to hear you had a positive experience and we value your feedback. kind regards, Grosvenor Medical Centre
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Review titled Sorting out itch
Rated 3 stars out of 5
by Antony Froehlich - Posted on 17 February 2025
I know the nhs is changing but submitting a photo of a condition is taking it a bit to far , plus a chance to discuss the dosage was not given , as I’m still itching day and night , yes it’s not as bad but it’s not gone yet, think that is about it .
Visited February 2025
Review titled Grosvenor Medical Centre
Replied on 17 February 2025
Dear Mr Froehlich, thank your for taking the time to submit your review. We appreciate all feedback from our patients. Please be advised that the submission of photographs from patients is a useful tool for both the patient and clinicians when assessing certain presentations, and is widely used in GP Practices. This allows the clinician to advise treatment and/or prescribe medications quickly therefore avoiding patients having to wait for an appointment, or having to attend if they are not well or if our appointment availability is not convenient for the patient. If a patient would rather not submit photographs when they are requested, we are of course happy to progress to booking the next suitable appointment which is appropriate to their health concern. If you have any questions about your medication dosage, please do not hesitate to contact us. kind regards, Grosvenor Medical Centre
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Review titled Great cancer awareness
Rated 5 stars out of 5
by Sarah Hirst - Posted on 03 March 2025
I filled in an appointment form to be sent a message saying I had filled in the wrong form and that someone will contact me within the next 48hrs, the next morning I received a text with an emergency appointment, I say thank you to the person who spotted the change in my bowel habits, there for the need for cancer tests and a quick appointment with a GP. The GP was excellent, hr talked me threw what was needed and explained why. The chaperon was nice, polite and caring. This appointment was extremely good and efficient. Thank you.
Visited February 2025
Review titled Grosvenor Medical Centre
Replied on 04 March 2025
Dear Sarah, thank you for your review. We are pleased to hear you were happy with your recent contact with the practice and the care you have received. Thank you for your feedback regarding our online service; changes have recently been made to this to make it easier for patients to complete the correct form for the Team member they need to see. kind regards, Grosvenor Medical Centre
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Review titled Pleasant visit
Rated 5 stars out of 5
by Anonymous - Posted on 03 March 2025
Login and waiting room very good, appointment let me know by login that running few minutes behind. Actually being seen to by the Sister was not rushed and could discuss easily matters raised to do with my condition etc. Happy with visit and was told what was next to happen following on from my appointment which happened by txt the following week.
Visited February 2025
Review titled Grosvenor Medical Centre
Replied on 04 March 2025
Dear Patient, thank you for your review. We are pleased to hear you were happy with your recent visit to the practice and the care you received. We appreciate your feedback. kind regards, Grosvenor Medical Centre