Fisher Medical Centre
Millfields, Coach Street, Skipton, BD23 1EUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Automated booking system
Rated 3 stars out of 5
by John - Posted on 20 July 2023
I have been with the practice for 11 years and prior to the pandemic I have been very satisfied. It is now very difficult to see a GP in a timely manner. I recently received a text inviting me to book for my annual checkup via an attached link. When I followed the link I was offered an appointment in Haworth or Keighley. My normal practice surgery is Skipton so I didn’t make a booking as these locations are too far away. A few weeks later I received another invitation via text with the same result, Haworth or Keighley so I called the Fisher Medical Centre in Skipton and explained the problem. I was immediately offered an appointment in Skipton which I excepted. Why didn’t the automated system offer me this?
Visited July 2023
Review titled Fisher Medical Centre
Replied on 28 July 2023
Dear John We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Relying too much on technology
Rated 3 stars out of 5
by Anonymous - Posted on 19 July 2023
I feel that the new system in place at Fisher Medical is relying too much on technology, although I appreciate the effort, I was not happy with my experience on Monday. I have to have an injection every 10 weeks and have been doing so for a few years now. I recently had a break from these and no have been told to recommence, I went like usual to book a nurse appointment only to be told it's all online, the receptionist was very helpful and did it for me, it's now Wednesday and I've not heard anything,so my chances of getting an appointment sooner rather than later are slim. My fear is that conditions,not just for myself and family will be missed or need more treatment than would have done initially because of delays. Skipton needs a 3rd GP practice to cope with a growing population.
Visited July 2023
Review titled Fisher Medical Centre
Replied on 28 July 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Tragic decline of good practice
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2023
I don’t know where to start in describing how this practice has become so impossible to access since change in ownership. Phone service is beyond impossible. Never answered ever. Robot voice threatened long. Website unfriendly. Delays of days or weeks I. Responding to website requests. Or no response. Prescription renewal requests getting lost so run out of meds. GPs are in my experience good. You just can’t get to them. It’s so upsetting to see a good practice become ruined. So many people must have given up on any kind of any local health care because it isn’t possible to ask for it.
Visited June 2023
Review titled Fisher Medical Centre
Replied on 03 July 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
I echo other reviews. The new system of making appointments and asking for a simple review of medication is unworkable. As a highly educated and tech savvy individual I can say it is not user friendly & intuitive at all. How are elderly patients able to deal with this I have no idea. After being a patient for almost 30 years I feel really let down by the practice. You dont get any help from reception. My husband went to the surgery to make an appojntment and was sent away to fill in a form. Truly shocking service . I am so tempted to switch practices but would love to know if all gps are the same?
Visited June 2023
Review titled Fisher Medical Centre
Replied on 28 July 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled A very long wait
Rated 4 stars out of 5
by Anonymous - Posted on 26 June 2023
I called into the surgery to collect a blood form. There were several people in front of me and your receptionist was looking after a lady. However, I was in the queue for 20 minutes and had to leave. The receptionist devoted all her time to this one lady who had a query about an email she had received. If that had been me in my working capacity devoting all the time to one person whilst the queue grew larger I would have been in serious trouble. Eventually another lady came out to the desk by which time everyone in the queue was making ridiculous comments about the lack of attention. In such cases surely someone should have been called to assist in the initial few minutes. It put the efficiency of your staff into question when I feel sure they are very good at what they do. Perhaps a quick word for future circumstances.
Visited June 2023
Fisher Medical Centre has not yet replied.
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Review titled Keep away from this practice
Rated 1 star out of 5
by Anonymous - Posted on 10 June 2023
We have been with Fisher Medical Centre since 1993 and since Modality has taken over the practice it has become a dysfunctional mess. The Doctors are OK but the service that supports them is a mess. The staff are rude and cut you off calls half way through. That is if you can get through at all. Repeat prescriptions take a week if you are lucky and as confirmed by Chemists locally other practices are 3 days for same. I could go on and on but would suggest if you are new to Skipton do not register with this practice.
Visited May 2023
Review titled Fisher Medical Centre
Replied on 28 July 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled No response
Rated 1 star out of 5
by Anonymous - Posted on 11 June 2023
I used your new online service to make a request on 30 May. As at today, 11 June I have had no response. Your website details say that it could take 48 hours before receiving a response. It has now been 8 working days. I have called once to query and was told someone would call asap but I am still waiting. I am going to have to call again to see why. It was not urgent at the time but is becoming so now. I am ok with the online system but you have to meet the response times that you say or otherwise say it will take 2 weeks before someone responds. You are not going to reduce calls if people need to call to chase up a response. You need to provide better feedback to the requests so people know what is happening. Also can you give a time (or even a day) when to expect a call otherwise you feel you need to have your phone constantly with you for 2 weeks (so far nearly in my case). How frustrating would it be to miss the call - much easier if you are expecting it. I don’t think the system is properly resourced and I’m sure your customer base would like to understand why.
Visited May 2023
Review titled Fisher Medical Centre
Replied on 28 July 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Great practice ruined by Modality
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
Fisher Medical looked after Craven community brilliantly for decades I have been with them over 70 years. Since Modality took charge March 22 it's become almost impossible to contact anyone by phone [1.5 hours wait yesterday] and still waiting for the doctor to ring as promised ! It seems now everything has to be "online" what about older people who haven't a computer or can't do "online" these people who have worked a lifetime paying into NHS weekly are they left to die? It's a frustrating sad state of affairs, sack Modality & bring back the old team for everyones good!
Visited May 2023
Review titled Fisher Medical Centre
Replied on 02 June 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled runaround yet again
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2022
School advised my 5 year old grandaughter requires an audiology test. Took her to Surgery today and advised by reception staff that the best course of action is to take her to Boots. Confirmed by other staff members. Well surprise surprise Boots do not deal with children under the age of 16 years Recent dealings with reception staff give the impression they do not have a clue despite closures for training Please let me have the correct advice as to how my grandaughter .will receive an audiology test
Visited November 2022
Review titled Fisher Medical Centre
Replied on 06 December 2022
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Excellent ownership
Rated 5 stars out of 5
by Alan Wilson - Posted on 15 November 2022
My partner had surgery and was unable to book post op blood tests online as all spaces were full. The hospital told us to contact my partner's doctors. My partner is not with this surgery but after waiting on hold for hours with her's a lovely receptionist at this practice picked up. The receptionist at this practice took ownership and managed to contact my partner's surgery. I am grateful for this following a stressful time trying to get through. They were kind, patient and understanding. They spent a considerable amount of time late on in the day, while they were unable to book the blood tests they did make concise notes that made booking the next day much easier. It is a shame I am unable to name this person, I would like to thank them for doing an excellent job and making a big difference. I find these experiences to be rare these days so this experience was very refreshing.
Visited November 2022
Review titled Fisher Medical Centre
Replied on 06 December 2022
Dear Alan Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team