Fisher Medical Centre
Millfields, Coach Street, Skipton, BD23 1EUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Keep away from this practice
Rated 1 star out of 5
by Anonymous - Posted on 10 June 2023
We have been with Fisher Medical Centre since 1993 and since Modality has taken over the practice it has become a dysfunctional mess. The Doctors are OK but the service that supports them is a mess. The staff are rude and cut you off calls half way through. That is if you can get through at all. Repeat prescriptions take a week if you are lucky and as confirmed by Chemists locally other practices are 3 days for same. I could go on and on but would suggest if you are new to Skipton do not register with this practice.
Visited May 2023
Review titled Fisher Medical Centre
Replied on 28 July 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled No response
Rated 1 star out of 5
by Anonymous - Posted on 11 June 2023
I used your new online service to make a request on 30 May. As at today, 11 June I have had no response. Your website details say that it could take 48 hours before receiving a response. It has now been 8 working days. I have called once to query and was told someone would call asap but I am still waiting. I am going to have to call again to see why. It was not urgent at the time but is becoming so now. I am ok with the online system but you have to meet the response times that you say or otherwise say it will take 2 weeks before someone responds. You are not going to reduce calls if people need to call to chase up a response. You need to provide better feedback to the requests so people know what is happening. Also can you give a time (or even a day) when to expect a call otherwise you feel you need to have your phone constantly with you for 2 weeks (so far nearly in my case). How frustrating would it be to miss the call - much easier if you are expecting it. I don’t think the system is properly resourced and I’m sure your customer base would like to understand why.
Visited May 2023
Review titled Fisher Medical Centre
Replied on 28 July 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Great practice ruined by Modality
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
Fisher Medical looked after Craven community brilliantly for decades I have been with them over 70 years. Since Modality took charge March 22 it's become almost impossible to contact anyone by phone [1.5 hours wait yesterday] and still waiting for the doctor to ring as promised ! It seems now everything has to be "online" what about older people who haven't a computer or can't do "online" these people who have worked a lifetime paying into NHS weekly are they left to die? It's a frustrating sad state of affairs, sack Modality & bring back the old team for everyones good!
Visited May 2023
Review titled Fisher Medical Centre
Replied on 02 June 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled runaround yet again
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2022
School advised my 5 year old grandaughter requires an audiology test. Took her to Surgery today and advised by reception staff that the best course of action is to take her to Boots. Confirmed by other staff members. Well surprise surprise Boots do not deal with children under the age of 16 years Recent dealings with reception staff give the impression they do not have a clue despite closures for training Please let me have the correct advice as to how my grandaughter .will receive an audiology test
Visited November 2022
Review titled Fisher Medical Centre
Replied on 06 December 2022
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Excellent ownership
Rated 5 stars out of 5
by Alan Wilson - Posted on 15 November 2022
My partner had surgery and was unable to book post op blood tests online as all spaces were full. The hospital told us to contact my partner's doctors. My partner is not with this surgery but after waiting on hold for hours with her's a lovely receptionist at this practice picked up. The receptionist at this practice took ownership and managed to contact my partner's surgery. I am grateful for this following a stressful time trying to get through. They were kind, patient and understanding. They spent a considerable amount of time late on in the day, while they were unable to book the blood tests they did make concise notes that made booking the next day much easier. It is a shame I am unable to name this person, I would like to thank them for doing an excellent job and making a big difference. I find these experiences to be rare these days so this experience was very refreshing.
Visited November 2022
Review titled Fisher Medical Centre
Replied on 06 December 2022
Dear Alan Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team
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Review titled Awful, awful, awful
Rated 1 star out of 5
by Anonymous - Posted on 06 July 2023
It is impossible to contact this practice. The website needs throwing away, the App (Airmid Uk) doesn't work and appears to have zero purpose, and when those don't work you spend at least 30 minutes on the phone being told that if you have access to the internet then you will be told to book there when you finally speak to someone. An absolute shambles. I am fortunate enough to be able to move practice, which I will do this week. Avoid if you need actual medical advice or care.
Visited June 2022
Review titled Fisher Medical Centre
Replied on 28 July 2023
Dear Patient I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Kind regards Patient Experience Team