Fisher Medical Centre - Ratings and reviews
Reviews
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Review titled Modality system not fit for purpose
Rated 2 stars out of 5
by Anonymous - Posted on 01 April 2024
I filled in online Medial Centre appointment request on 19th February 2024. I received a text message to my land line saying I would receive an appointment within 2 to 4 weeks. That was 6 weeks ago and I have heard nothing more. My second complaint is about referral system. Previously if someone was referred to a Consultant or Specialist the report would automatically be returned to the person at Medical centre who has sent the referral with a copy to the patient. Not any more. I was referred to a surgeon based in Leeds. I got my copy but my Dr did not It was addressed to a Dr. in Keighley. I had a query about something in my copy. I contacted the person who had referred me and was told that my Dr had not received the letter. I the had to make two calls to Leeds without success. I then rang the Secretaries (2 were always based at Fisher. ) Not any more. You have to ring Modality at Keighley ! A very nice lady told me all letters now go to Modality and they sort them out and send them to the right Surgery and not to worry Fisher would get it. I asked if they usually take one month to arrive. Oh no she said that is not right and she said she would ring Leeds to get my Drs copy. True to her word I got another copy this time the original addressed to Fisher. This took one e mail and five phone calls. What sort of a system is that such a waste of time. I actually worked at my Drs for ten years leaving 25 years ago when it was a wonderful family concern you could get an appointment same day or next and nearly always with the same Dr. which saved time because now you usually get someone different who has to take time to read previous notes. I cannot complain about the Doctors if you manage to get an appointment. I have found them very considerate and kind. It is just Modality system I feel sorry for the Doctors reading all the complaints. Do they not have any say in the system ? I just hope I do not have to wait much longer for an appointment as things have been mounting up and I will need longer than ten minutes to try and sort me out
Visited February 2024
Review titled Fisher Medical Centre
Replied on 25 April 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Rose Patient Experience Officer
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Review titled Absolutely rubbish none service
Rated 1 star out of 5
by Kevin Griffiths - Posted on 22 February 2024
I've been trying for three weeks to get an appointment at Fisher Med Centre. What a joke. You get put in a never ending queue and the supposed ring back system is totally and utterly, been told I can't say what it is. You go online after half an hour of searching, only to find that the so called service is not working until a date in the future. I needed urgent advice but may aswell whistle in the wind. I'm taking this up with my local MP as Fisher Med centre is not fit for purpose.
Visited February 2024
Review titled Fisher Medical Centre
Replied on 29 February 2024
Dear Kevin Griffiths I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Poor administration
Rated 2 stars out of 5
by S. Sutcliffe - Posted on 18 January 2024
I called Fisher Medical to book an appointment for an examination on 18th January 2024 following a doctor's advice. I was told someone would call back that day. I waited by the 'phone all day. Nobody called back and I wasted time and money trying to speak to someone with repeated calls. I have no words.
Visited January 2024
Review titled Fisher Medical Centre
Replied on 24 January 2024
Dear S Sutcliffe Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled So difficult to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 13 January 2024
A few months ago, I used the online service to report a problem I have been having which is possible asthma. I filled out the lengthy questionnaire and received a text saying that I needed an appointment and to wait for further contact, which never arrived. Today, I tried to resubmit the form, my symptoms having got worse, but was told that because the practice is closed this afternoon (which I find very difficult as I work 6 days a week) so is the online questionnaire, so you can't even submit a request for an appointment! When you try to call the practice, they tell you to go through the online request system - which is closed! On the automated answering machine, they point you to 111 if you need help outside their opening hours. I have used this online service before for mental health and it was very difficult to outline the nature of my issues because the questions are very basic, so I had to re-explain when I saw my doctor, which was only for 20 minutes. In my opinion, this was not long enough for me to explain my problem and the help I needed. Personally, I am disappointed in this practice and wish I had registered with the other GP available in Skipton.
Visited January 2024
Review titled Fisher Medical Centre
Replied on 17 January 2024
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Good
Rated 4 stars out of 5
by Jean Mcquillan - Posted on 16 November 2023
I did a form on line this morning, I received a reply instantly. Also, the receptionist phoned almost straight away. We got an appointment this morning. There was a trainee doctor as well as the doctor. Both was thorough and very nice to speak to. We came away reassured. A big thank you to Fisher Medical. (Modality).
Visited November 2023
Review titled Fisher Medical Centre
Replied on 24 November 2023
Dear Jean Mcquillan Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Appaling access.
Rated 2 stars out of 5
by Anonymous - Posted on 29 November 2023
The practice assumes that everyone has a mobile phone making it almost impossible to contact it without one. A conversation may eventually be had by waiting for ages on a landline, but it's clear that they don't want to speak to patients.
Visited November 2023
Review titled Fisher Medical Centre
Replied on 06 December 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Very helpful practice
Rated 5 stars out of 5
by Norrie Earl - Posted on 13 December 2023
Put in an online request and someone ‘phoned half an hour later to offer me an appointment. Very satisfied with my consultation. The doctor had read my notes and listened to me. I got the answers I wanted. I appreciate that not everyone can go online but if you ring up you can press 1 and you will retain your place in the queue and someone will call you back. I have seen or talked to 3 or 4 different doctors over the past 6 months and have always been satisfied with the outcomes. The doctors do care.
Visited November 2023
Review titled Fisher Medical Centre
Replied on 15 December 2023
Dear Norrie Earl Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Go away we don't want to see anyone
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2023
Having tried to make an appointment for an eye condition which is not only painful but causing issues working/driving, I was first directed to a lengthy online questionnaire which didn't give much choice and was basic at best. once this was completed I was firstly directed to nhs 111 or the local a&e. I decided these were not suitable and was then offered another online questionnaire asking the same basic questions as the first. Results was my "request" would be reviewed, no timescale no other options. Just got a message (automated by text) pointing me to a list of opticians to contact and make an appointment to see them rather than my gp, who clearly can't be bothered with seeing people with medical conditions needing treatment. This practice has gone to the dogs, they will do everything to move you onto someone else, rather than see your doctor. It is no surprise that many people have left their books and to be honest I be joining them but for the fact that the only other gp surgery in Skipton isn't taking any more on as so many have moved from Fisher to them.
Visited September 2023
Review titled Fisher Medical Centre
Replied on 13 October 2023
Dear Patient We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Terrible phone and online system
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2023
I had a missed call from the gp practice. I called back and was on hold for 85 minutes. I was number 4 in the queue for the whole period. Interestingly, this happened on a previous call too. I hung up on both occasions. Is everyone number 4 in the queue? The practice is keen for everyone to use the online system and we can't speak to anyone to make an appointment. I am fairly i.t. savvy, however, what about the elderly or disabled? If I've been number 4 in the phone system both times, it is impossible to get through. How are the elderly and disabled being treated? Through colleagues and friends - I am hearing everyone is unhappy with the new system - it is not a good system and the options online don't make sense with some of the symptoms being experienced. There is a desire to cut down the number of patients through frustration. When you turn up to the surgery to make an appointment, you get nowhere either. Again, I've heard patients demanding one and not leaving the surgery until it's sorted. The team supporting reception look miserable and are unfriendly. Being part of a group isn't good and Modality is not a great experience since they purchased/merged with Fisher Medical Practice. Change is definitely needed. It can only get better.
Visited September 2023
Review titled Fisher Medical Centre
Replied on 13 October 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Automated booking system
Rated 3 stars out of 5
by John - Posted on 20 July 2023
I have been with the practice for 11 years and prior to the pandemic I have been very satisfied. It is now very difficult to see a GP in a timely manner. I recently received a text inviting me to book for my annual checkup via an attached link. When I followed the link I was offered an appointment in Haworth or Keighley. My normal practice surgery is Skipton so I didn’t make a booking as these locations are too far away. A few weeks later I received another invitation via text with the same result, Haworth or Keighley so I called the Fisher Medical Centre in Skipton and explained the problem. I was immediately offered an appointment in Skipton which I excepted. Why didn’t the automated system offer me this?
Visited July 2023
Review titled Fisher Medical Centre
Replied on 28 July 2023
Dear John We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team