Fisher Medical Centre
Millfields, Coach Street, Skipton, BD23 1EUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disgraceful
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2024
My son finally took a brave step to say he was struggling with his mental health and filled in the ridiculous online appointment form as speaking to a real person is not available. After that he was sent a message to say 'a doctor' thought it was OK to refer to a mental health team that might get back to him in 2 weeks. Please could you explain why this is acceptable?
Visited May 2024
Fisher Medical Centre has not yet replied.
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Review titled Great people, difficult to get to see these great people.
Rated 3 stars out of 5
by Mrs Emma Barnes - Posted on 01 May 2024
Once you get in the practice, everyone is good at their job. The problem is the on-line service or even trying to get to speak to anyone. Like most people, I work 5 days a week, I don't have the capacity to contact the practice on-line during working hours. You need to have the on-line system open for longer to be more convenient. If you don't want people ringing the surgery - which is another nightmare in itself to get through to anyone, then make it easier for people to use on-line services. Everything works well until appointments need to be changed, or you need to ask a question. I received a text message to say I have an appointment coming up, that I don't even know what it is for, and I can't get through to anyone to ask why I am coming to the surgery! It is ridiculous. What was wrong with having a phone line where patients could ring up, as a question and actually get an answer? Not all the questions patients have are covered by the on-line service question options - like mine, "why am I coming to the surgery for an appointment". I appreciate automation is the future, but there has to be sense in making an escape route for those times when automation doesn't fit?
Visited May 2024
Fisher Medical Centre has not yet replied.
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Review titled Wonderful staff
Rated 4 stars out of 5
by Anonymous - Posted on 14 May 2024
Having had some recent health issues, I was very impressed with all the staff. Everyone was kind reassuring and polite. Thanks to all.
Visited May 2024
Fisher Medical Centre has not yet replied.
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Review titled Slow Service
Rated 1 star out of 5
by Shirley Phillip - Posted on 02 April 2024
Last year it took two days to get a phone call regarding my prescription revue. This year it is taking 35. I put the request in 7 days ago and today (1.4.3024) I was given a phone appointment for the 30th. What's changed since last year? This is ridiculous!!
Visited April 2024
Review titled Fisher Medical Centre
Replied on 25 April 2024
Dear Shirley I am sorry that you had a wait for your appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available with our Pharmacists. Unfortunately we are not able to offer above this limited demand as we must ensure patient safety. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Rose Patient Experience Team
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Review titled Good Doctor
Rated 4 stars out of 5
by Jean Mcquillan - Posted on 24 April 2024
I would like to thank the doctor whom saw my husband yesterday Tuesday 23 April. The doctor was firm and thorough, she listened to us and we can't thank her enough. I apologise though because I can't remember her name.
Visited April 2024
Review titled Fisher Medical Centre
Replied on 25 April 2024
Dear Jean Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Rose Patient Experience Team
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Review titled Lengthy questionnaire and not heard back days later
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2024
Completed the lengthy questionnaire Tuesday morning and still waiting to hear back Saturday. The automated email says not to contact them again if don’t hear anything but how long am I supposed to wait before I have to submit again? Rubbish service and considering moving to a practice where I can speak to someone.
Visited March 2024
Review titled Fisher Medical Centre
Replied on 25 March 2024
Dear Patient, Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. All online requests are triaged by a GP, they will look at all the information provided on the form and will decide the outcome i.e. routine appointment required, same day appointment, or another team is more suitable. You will be informed of the outcome by SMS, email or a telephone call from a Patient Service Assistant. You are welcome to submit a feedback form on our website if you would like me to look into this further https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Disappointed
Rated 2 stars out of 5
by David Ward - Posted on 10 March 2024
Telephone app. requested, was under the impression from what I read that I would receive a call within 24 hrs, this never happened!! 6 days later I am still waiting. I am still waiting!!!
Visited March 2024
Review titled Fisher Medical Centre
Replied on 25 March 2024
Dear David, Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. All online requests are triaged by a GP, they will look at all the information provided on the form and will decide the outcome i.e. routine appointment required, same day appointment, or another team is more suitable. You will be informed of the outcome by SMS, email or a telephone call from a Patient Service Assistant. You are welcome to submit a feedback form on our website if you would like me to look into this further https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Shambles
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2024
I had a asthma telephone review booked for 2pm (apparently from Howarth) it was changed to 12.55 (apparently from silsden) having waited an hour for the call, and not receiving it, I phoned fisher medical, and waited 40 mins for the call to be answered, only to be told they would pass a message on! Asked if I could wait on the line while she got a reply I was told she had to do it online so wouldn’t be possible. This asthma review is 2 years overdur! I also had a different appointment cancelled yesterday & have to wait for a letter for a new appointment! What on earth has happened to being able to speak to a competent human being? The girl on the phone was very polite but of no use Whatsoever… and probably been paid min wage to eventually take calls
Visited March 2024
Review titled Fisher Medical Centre
Replied on 25 March 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2024
Contacted by the surgery to have a blood test which they booked for me at a nearer practice, only to find that it had been cancelled, not by me I might add, how can something as simple as this go so wrong. Why can’t we go back to the old way, why change something that worked perfectly well?
Visited February 2024
Review titled Fisher Medical Centre
Replied on 29 February 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Terrible service
Rated 1 star out of 5
by Pamela - Posted on 10 February 2024
Filled an online form in which was rather difficult as it’s a specific problem that they don’t list, she was off school so needed seeing within a few days as to not miss too much school. It got a message stating I would be contacted…. I waited, and waited…… and waited. A week later still no call from the gp! I rang up instead and was on the ‘call back’ because the phone line was busy, I got a call back but they hung up within 2 seconds of me answering the phone. This ‘new system’ is a disaster and I don’t blame any patients for choosing another health care provider that you can actually speak to.
Visited February 2024
Review titled Fisher Medical Centre
Replied on 29 February 2024
Dear Pamela Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team