FAIRBROOK MEDICAL CENTRE
4 Fairway Avenue, Borehamwood, Hertfordshire, WD6 1PRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very good practice
Rated 5 stars out of 5
by Dean Mcdonagh - Posted on 22 November 2024
I recently attended Fairbrook medical centre for multiple issues I had been experiencing. I can undoubtedly say that my experience was absolutely outstanding, from the receptionist to the Doctors.I received a very professional and thorough examination. I was made to feel very comfortable and felt very confident I was getting the best treatment possible. I have now been given a diagnosis and I'm receiving treatment for the issues they found. I would also like to say that I have used the nurse service on several occasions, and have found that also to be a great service. Thank you Fairbrook medical centre for your reassuring and professional service.
Visited November 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 12 January 2025
Hi Dean This is a wonderful thorough and comprehensive review and I thank you for your time in writing it. We do go through our reviews with the team, making sure we can learn from them and see how we can improve or continue to give good service. I am so pleased to read your full review and thank you again. Michele Cain Practice Manager - Operations.
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Review titled Triage form system
Rated 5 stars out of 5
by Tracy - Posted on 12 November 2024
I was really apprehensive when I found out Fairbrook was changing it’s appointment system but now having used it three times for different appointments, I am finding it easier and less frustrating than holding on the phone for someone to answer. Each time I have used the form I have been phoned back. The appointment which was urgent I was called within half hour of submitting the form and offered an appointment that day. Another time the Dr phoned me within an hour to clarify and then arranged an appointment for a Saturday morning which was more convenient for me. Most recently I was called back by a Dr and given advice over the phone which was really helpful and a prescription was sent to the chemist by the end of the call. I always make sure I put as much information as possible on the form and I could also attach a photo. I find this triage way a lot more effective and am very happy with the change.
Visited November 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 12 January 2025
Dear Tracy I was so pleased to read your comprehensive review. Thank you for taking to the time to explain to other patients and hopefully lessen other patients anxiety about filling in and submitting a triage form online. We really appreciate your review and we are so pleased that ou are finding this appointment system effective and are happy with the change. Thank you for letting us know. I have put the link below for other patients to go to our website and see how to submit a triage form. https://www.fairbrookmedical.co.uk/ Thank you again. Michele Cain Practice Manager - Operations
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Review titled Great Practice
Rated 5 stars out of 5
by Geraldine Mapplebeck - Posted on 04 November 2024
I completed online form earlier today. Dr on triage contacted me. It was all dealt with so promptly Amazing thank you
Visited November 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 12 January 2025
Dear Geraldine Thank you for letting us know about your experience when you submitted your triage form on line. So good to hear you were dealth with promptly. I have put the link below to our website for other patients to have a look and see how easy it is to submit a form. https://www.fairbrookmedical.co.uk/ Many thanks again Michele Cain Practice Manager - Operations.
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Review titled Triage system
Rated 5 stars out of 5
by Anonymous - Posted on 27 November 2024
I was apprehensive of using the new system; I couldn't actually find it initially (possibly because I was not feeling well) but on calling the Surgery they explained how to access it. Within half an hour, I was given an appointment for that same morning which was what I had been seeking. Now that I understand how to use the new system, am very happy with it (and the GP who I saw that day was so kind and helpful!) An excellent Practice.
Visited November 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 12 January 2025
Dear Patient. Thank you so much for writing such a comprehensive review. I think this will really help other patients who are worried about submitting a form online and also how we can still help if neede. Wonderful to read that if you need further help from us, you feel you can submit the form in yourself. WELL DONE and THANK YOU. We are about to send out a further Newsletter and we would like to use this review on it. Michele Cain Practice Manager.
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Review titled Highly recommend this GP Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2024
My hubby had both hip replacements via the hospital in Harpenden. Again the surgery helped him with the run up to his two operations in 2021 and 2022 both pre and pro surgery’s.
Visited November 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 12 January 2025
Dear Patient Thank you for taking the time to write a review and giving us 5 stars. We are so pleased to hear about you and your husbands experience with the run up to his two operations. I hope he is continueing well with his new hips. Many thanks and take care to you both. Michele Cain Practice Manager - Operations.
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Review titled Diabetic review
Rated 4 stars out of 5
by Anonymous - Posted on 09 November 2024
I had a consultation with the clinical pharmacist today about my newly diagnosed diabetes. He was very informative and reassuring and answered all of my questions. Having spoken to him I feel more positive about my condition
Visited November 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 12 January 2025
Dear Patient. Thank you for your 4 stars and words. We are so pleased you had a good expereince discussing your newly diagnosed diabetes. Mr Jaffer Rachid our Clinical Pharmacist is so experienced in helping our Diabetic patients and we are so pleased you feel more positive about your condition. We will pass this review onto Jaffer. Thank you again. Michele Cain Practice Manager - Operations.
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Review titled Kindly Efficiency
Rated 5 stars out of 5
by Ann Goddard - Posted on 17 October 2024
The organisation of the Flu/covid jabs was amazingly smooth and efficient. practice staff guided us so kindly to the right place and the procedure was painless and swift. Time taken - less than 15 minutes. Well done Fairbrook!
Visited October 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 30 October 2024
Dear Ann Our weekend Flu and Covid clinics take alot of organisation, man power and time, so to get your 5 star review means such alot. We see from 400 - 700 patients during the 4 hour morning clinc, so having you mentin that it took less than 15 minutes for you to come in and have your injections is wonderful. Special mention to our practice staff who guided you so kindly to the right place, I will pass this onto them. Thank you Ann again for your ***** 5 stars. :) Michele Cain Practice Manager
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Review titled Amazing Experience
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2024
The new way of booking appointments at Fairbrook and the subsequent service received is totally amazing. Sent the form in for a medical issue my daughter is having, along with the photos. Was called in a matter of hours, problem discussed and prescription sent. Please keep this new system as is definitely a great patient experience.
Visited October 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 30 December 2024
Dear Patient Thank you so much for your time in telling us that you had a good experience with our new Total Patient Triage Appointment system. We are so pleased with it and how it is going. Well done for sending pictures in for your daughters health. We really appreciate your feed back and letting us know that it was totally amazing. Wonderful to hear and thank you again. Michele Cain Practice Manager - Operations.
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Review titled Efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2024
Completed a triage form for my son this morning at 8am. Was called back within 15 minutes and an appointment was offered at another local surgery later in the day. Lovely doctor . New system seems to be very efficient and so far no issues getting an appointment or advice.
Visited October 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 31 October 2024
Dear Patient I'd like to thank you for your feedback and giving us 5 STARs. It is wonderful to hear that our new Total Patient Triage system worked well for you, it was efficient and your son was offered an appointment in the Extended access appointments the same day. I will pass on this review to our staff as it really helps with moral. Great to hear you had a lovely doctor. Many thanks again Michele Cain Practice Manager
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Review titled Flu jab set up was great
Rated 5 stars out of 5
by David Quinn - Posted on 15 October 2024
The Sunday drop in session I attended was a great example of the GP surgery working for the community. The whole process was really smooth, I was in and out in under 5 mins with both my flu and COVID jab done. The staff were really helpful. It was set up with clear signage and they were processing people so efficiently. I though it was great and appreciated people coming to work on Sunday
Visited October 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 30 December 2024
Hi David I'm so pleased that the SUNDAY flu and covid clinic worked well for you and that you were in and out in under 5 minutes. Thank you for acknowledging our staff coming in and working on the Sunday. I will be passing this message onto them. Take care and thank you again. Michele Cain Practice Manager - Operations.