FAIRBROOK MEDICAL CENTRE
4 Fairway Avenue, Borehamwood, Hertfordshire, WD6 1PRContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about FAIRBROOK MEDICAL CENTRE.
Reviews
-
Review titled Great Customer Service & Understanding
by Fitz - Posted on 18 February 2025
Today, calling Fairbrook Medical Centre and speaking to the receptionist, I felt I received the best service, not just within the medical field but in general, compared to local authorities, etc. The receptionist was caring and understanding of my concerns, and their willingness to help was second to none. I am truly grateful for the receptionist's professional assistance and experience.
Visited February 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 02 March 2025
Hi Fitz Thank you so much for your compliment and information. Our receptionist / care coordinators often take the blame for the NHS capasity and demand and this review will mean so much. I wish I knew which care coordinator had helped you, as would like to thank them and also use your call as a training tool. Would you would be able to go to our website and submit an admin 'other' form, would you be able to put your full name and number you called from. Then I would be able to look up your call. We do this with compaints and compliments and it is a great help for training. Thank you again Fitz, wonderful to receive. Michele Cain Practice Manager - Operations.
-
Review titled Great improvement
Rated 4 stars out of 5
by Anonymous - Posted on 14 January 2025
The new triage system for booking appointments is a vast improvement from the old telephone appointment system. My experience today was excellent and was called back within 30 minutes from filling in the on line form
Visited January 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 06 February 2025
Dear Patient We are so pleased with the new Total Triage appointment system, so to get your review with your excellent experience is wonderful to hear. Thank you for your time in letting us know. Michele Cain Practice Manager - Operations
-
Review titled Excellent new triage system
Rated 5 stars out of 5
by Conner Carol - Posted on 31 January 2025
I have had several occasions of needing to use the new triage system since its inception. For me, it has significantly reduced the difficulties and stresses of making appointments, seeking advice etc. Within a short time, sometimes as little as minutes, I have either received a call or text from a GP, or a member of staff advising me of an appointment. Well done Fairbrook!
Visited January 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 06 February 2025
Dear Conner Carol Thank you so much for your 5 stars and telling us your experience of our Total Triage system. We are so pleased to hear this and thank you for letting us know. Michele Cain Practice Manager - Operations
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2025
The doctor listened to me, and was warm and helpful with his care. I got an appointment on the same day which was helpful as my pain was acute.
Visited January 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 06 February 2025
Dear Patient Thank you so much for your review and your 5 stars. I will pass this back to the team. I do hope that the pain is getting better now, but if not please do contact us again. Thank you again for letting us know about your experience and how the consultation went. Michele Cain Practice manager - Operations
-
Review titled Total Triage Works Well
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2025
I have needed to seek appointments a few times in recent weeks, via Total Triage. System was easy to use and on each occasion I received responses from within half an hour to 1 hour with same day appointments. I was not looking forward to this system but now pleased with the change.
Visited January 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 06 February 2025
Dear Patient Your review is wonderful to hear and I hope will reassure many other patients. So pleased that you are happy now with our change of appointment system 'Total Patient Triage' and that you have found this better than expected to use. Many thanks again Michele Cain Practice Manager - Operations
-
Review titled The practice nurses are excellent
Rated 4 stars out of 5
by Anonymous - Posted on 31 December 2024
I filled in the triage for online and within 30 minutes was given an appointment the same afternoon. I didn’t have to wait long before I was seen and thankfully was prescribed antibiotics for a painful UTI. I found the system worked very well for me. The nurse is knowledgeable, professional and kind, immediately putting you at ease. I have seen her on several occasions and cannot praise her highly enough.
Visited December 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 12 January 2025
Dear Patient. This wonderful review came in at the end of 2024 and it was wonderful to read. We made sure all our staff new about it and what a great way to finish the year. We have made many changes at Fairbrook this year and so pleased that our new appointment system worked for you. You saw Mrs Becky Waller our Advance Nurse Practition and she is so very experienced and we are very lucky to have her in our Fairbrook team. Thank you again and I hope you had a better new year, once you were feeling better. Michele Cain Practice Manager - Operations.
-
Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2024
I have always had excellent care from Fairbrook. The staff are pleasant and efficient. My most recent experience was with the clinical pharmacist to discuss some blood results but it coincided with a flare up of IBD. He was so helpful and supportive and rang several times to see if I had heard from the hospital. I really appreciated his concern.
Visited December 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 12 January 2025
Dear Patient Wow thank you for your 5 stars. This means alot. We do go through our reviews to see what we can learn from them and also pass onto the team. I think you saw and spoke with Mr Jaffer Rashid our Clinical Pharmacist. Your review will be passed onto him and our whole Fairbrook Family team. Thank you again. Michele Cain Practice Manager - Operations.
-
Review titled Caring, friendly and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2024
Triage system, which I have now used 3/4 times for family is so much better than hanging on the telephone. Each time have had appointment within 20 minutes of submitting form. Receptionists and doctors most helpful, thank you.
Visited December 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 12 January 2025
Dear Patient. We are so pleased with our new online triage system that is working well for the practice but most of all our patients. Thank you for letting us know and informing us of your experiences. Michele Cain Practice Manager - Operations
-
Review titled My Experience
Rated 4 stars out of 5
by Sandra Green - Posted on 27 December 2024
I used the Triage this morning for the first time, I found the whole experience very straightforward and easy. I received a call back within an hour of submitting my details. I was given an appointment to attend the surgery the same morning; seen by the Nurse who was able to give me a prescription and advice which was very welcoming. Very impressed with the care and attention received. Thank you!
Visited December 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 12 January 2025
Dear Sandra Wonderful review to receive and I hope it helps other patients feel less anxious about how straighforward and easy our new appointment system is. https://www.fairbrookmedical.co.uk/ I have put the link to our website for others to have a look. Of course if any patient needs help, our care coordinators can help and advise them on the phone to fill in the form, or help them fill it in, but it is great when patients initially try themselves and see that they an do it. We are so pleased that you are impressed with the care and attention you recieved. Many thanks again Michele Cain Practice Manager - operations
-
Review titled Pleasantly surprised
Rated 3 stars out of 5
by Anonymous - Posted on 14 November 2024
Having been a Fairbrook patient for many years, and having mostly poor quality experiences, my heart sank when I heard about the new triage system. I had to use it much earlier than I anticipated unfortunately. Initially I had problems setting up an account and then I completed the form only to realise it cannot be submitted outside of surgery hours. I was feeling too unwell to go through the process again. However the next day after a few more hiccups I finally managed to submit the form. I was phoned within the hour and given an appointment for that afternoon. My appointment was with the Advanced Nurse Practitioner who was fantastic. She was thorough, very knowledgeable and caring. Never once was I made to feel that I was taking up too much time and I was a hypochondriac. Thank you. My advice to other patients would be to set up an account so should you need to complete the Triage Form you are ready to go and you aren't grappling with it when you are ill.
Visited November 2024
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 12 January 2025
Dear Patient I was so interested to read your review and great advice to our other patients. Our Total Patient Triage Appointment system is going very well and we are continuing to learn. Importantly we are able to help and see many more patients by directing them to the correct service, pathway and clinician, either in the surgery or elswhere. Many patients who were worried or anxious or were not able to initially submit the triage form are flying solo now. Our care Co ordinators are still available on the phone for anyone who has problems or are not able to do, or do not have access to the internet. I have put a link to our website, so patients can have a look at where to go to submit a new request triage form. https://www.fairbrookmedical.co.uk/ Many thanks again for your words. Michele Cain Practice Manager - Operations