Everest House Surgery
Everest House, Everest Way, Hemel Hempstead, HP2 4HYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Paramedic
Rated 5 stars out of 5
by Danny - Posted on 03 October 2024
I saw the paramedic and he was brilliant. Had me all sorted and even helped me with stuff on my notes that I wasn't expecting to be looked at. He really took good care of me
Visited October 2024
Review titled Everest House Surgery
Replied on 04 November 2024
Dear Danny Thank you for taking the time to share your positive feedback! We’re thrilled to hear that you had a good experience with our Paramedic, and we’re grateful for your kind words which will be shared with him. Kind regards Lisa Flaherty Practice Manager
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Review titled Patient care has sadly declined off a cliff edge
Rated 1 star out of 5
by Anonymous - Posted on 02 November 2024
This used to be an excellent practice. However, this has changed within the last year. Patients can no longer book appointments without being triaged. There is a distinct lack of follow up care, and trying to get to speak to anyone to assist is almost impossible. We couldn’t make an appointment, we couldn’t get a home visit for annual flu or covid vaccinations. We can’t get the GP to follow up from a cardiologist appointment. We struggle to get through on the phone. Try throwing an elderly patient who is hard of hearing and slightly confused into the mix and you end up with utter confusion. As a family member supporting someone elderly you need to have your wits about you and be an advocate for your elderly relative otherwise care falls by the wayside and even something like annual vaccinations do not get covered. We appreciate that times might be harder, but this used to be a good & caring practice, we’re not sure why standards have slipped. Perhaps it’s a change of management, but it now feels like a real challenge to get the care that is needed. There are pockets of greatness still with the nurses and GP’s (when you’re lucky to get through the obstacles to see one). There are two carers supporting our elderly relative and we both feel this way as does our elderly relative who just rolls her eyes and says ‘they don’t care anymore’. Such a shame.
Visited October 2024
Review titled Everest House Surgery
Replied on 14 November 2024
Dear Patient Thank you for your thoughtful feedback. We understand your concerns and appreciate you sharing them with us. To help ensure safe and effective care under the current high demand, we, like many GP practices nationally, are using a triage system to allocate limited resources appropriately. We're also pleased to let you know that our new phone system has reduced waiting times and now includes a callback function, so patients don’t have to wait on hold during busy periods. We know that supporting elderly patients can be challenging, and we are committed to providing quality care and support for both patients and their families. Kind regards Lisa Flaherty Practice Manager
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2024
My 4 month old son was experiencing discomfort to his skin and scalp. The doctors listened to the symptoms he was experiencing, diagnosed and started the treatment. What impressed me the most was the aftercare and continuous reviews until I was comfortable with the results. I would definitely recommend the surgery.
Visited October 2024
Review titled Everest House Surgery
Replied on 14 November 2024
Dear Anonymous Thank you for your wonderful feedback! We're so pleased to hear that our team could provide attentive care and support for your son’s treatment and recovery. It’s great to know you felt well-supported throughout. Thank you for recommending us. Kind regards Lisa Flaherty Practice Manager
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Review titled Appointment with onside paramedic
Rated 4 stars out of 5
by Isla Purdy - Posted on 11 October 2024
Today, on 11.10.2024, I had an appointment with the onsite paramedic. He was lovely and friendly. Really helpful and listened to what I had to say. I never felt rushed or like my comments were invalid. Left the appointment very satisfied.
Visited October 2024
Review titled Everest House Surgery
Replied on 14 November 2024
Dear Isla Thank you for taking the time to share your experience and provide feedback about our paramedic. I will be sure to share your comments. Kind regards Lisa Flaherty Practice Manager
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Review titled Relaxed experience
Rated 5 stars out of 5
by Eva Russo - Posted on 18 October 2024
I had my cervical smear and the nurse I had was so comforting and She reassured me a lot and made sure I was happy before we went ahead. This definitely made the experience feel a lot easier.
Visited October 2024
Review titled Everest House Surgery
Replied on 14 November 2024
Dear Eva Thank you for taking the time to share your experience. We're glad our nurse could provide comfort and reassurance, making the process easier for you. It is important our patients take up this screening and our nursing team work hard to ensure our patients are comfortable and informed before the procedure. Kind regards Lisa Flaherty Practice Manager
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Review titled Amazing doctor!
Rated 5 stars out of 5
by Katie bunyan - Posted on 26 September 2024
Saw the paramedic today with my disabled child, he was very caring and interested in what my son can do and how he communicates, this puts my mind at ease!
Visited September 2024
Review titled Everest House Surgery
Replied on 14 November 2024
Dear Katie Thank you for taking the time to feedback on your recent experience of the practice. We are pleased to hear that your son's appointment with the paramedic went well and we hope your son is now feeling better. Kind regards Lisa Flaherty Practice Manager
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Review titled Professional staff
Rated 5 stars out of 5
by Anonymous - Posted on 26 September 2024
I visited today for my cervical check up appointment. I saw Sue. She is a lovely friendly member of staff. Very professional and good at her job. It was very quick painless and she really makes you feel at ease as these appointments can be both highly stressful and painful. Sue is a big credit to Everest House. Thank you so much Sue.
Visited September 2024
Review titled Everest House Surgery
Replied on 14 November 2024
Thank you for sharing your experience! We're delighted to hear that our nursing team made your visit comfortable and stress-free. I will be sure to pass on your kind words. Thank you for your feedback. Kind regards Lisa Flaherty Practice Manager
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Review titled Made to feel comfortable and listened to
Rated 5 stars out of 5
by Len - Posted on 18 September 2024
I would like to thank the surgery’s paramedic who I saw on Friday 13th September regarding an ongoing uti. He was extremely pleasant to visit making me feel comfortable. He was very knowledgeable and listened to all my concerns, he ensured I understood his reasons for his recommendation for antibiotics, and the treatment if my condition didn’t improve. I would be more than happy to see him again. I would give him a 10 out of 10 if I had to give him a score.
Visited September 2024
Review titled Everest House Surgery
Replied on 14 November 2024
Dear Len Thank you so much for your kind feedback! We’re delighted to hear that our paramedic provided you with a comfortable and informative experience. It’s great to know he was able to address your concerns and explain the treatment plan thoroughly. We’ll be sure to share your feedback with him. Yours sincerely Lisa Flaherty Practice Manager
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Review titled Amazing Doctor
Rated 5 stars out of 5
by Debbie Dutton - Posted on 24 September 2024
I saw an amazing doctor yesterday 23/9/24 at this practice! A lovely , kind & gentle lady , nothing was too much trouble & I really felt that she listened to me & my on going problems with my skin condition, I have actually seen her before & felt exactly the same ! She also remembered me , so lovely to have the personal touch , she makes you feel you are not just an NHS number ! She is an absolute credit to this surgery & in fact a blessing to have someone so kind natured tending to patients . You should have a thank you wall in the surgery !
Visited September 2024
Review titled Everest House Surgery
Replied on 14 November 2024
Dear Debbie Thank you for such thoughtful feedback! We’re so glad to hear that the doctor provided you with such kind, attentive care and made you feel heard and valued. Continuity and the personal touch are so important, and we’re delighted that the doctor you saw could make a difference for you. We love the idea of a "thank you wall" and will consider this for future but in the meantime, we will be sure to share your feedback with the doctors. Kind regards Lisa Flaherty Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Chloe - Posted on 10 September 2024
After having a bad experience at a different surgery I decided to change to Everest house surgery. I was very anxious about coming to our appointment due to awful past experiences. The Paramedic at the surgery was extremely patient and understanding of my daughters especially my daughter who has special needs. He made us feel at ease and made it a much better experience for not only me but my daughter. I now feel like I can come to the doctors and it not feel like a dreaded experience. Thank you again for taking your time and being patient and brilliant, It makes a huge difference to special needs families like mine.
Visited September 2024
Review titled Everest House Surgery
Replied on 14 November 2024
Dear Chloe Thank you so much for sharing your experience. We're truly grateful to hear that our paramedic helped make the visit comfortable and supportive for both you and your daughter. We understand how important it is to feel at ease, especially for families with special needs, and we’re committed to providing this level of care. Kind regards Lisa Flaherty Practice Manager