Everest House Surgery
Everest Way, Hemel Hempstead, Hertfordshire, HP2 4HYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Recent Consultation
Rated 4 stars out of 5
by Steven Packer - Posted on 06 December 2023
The GP explained my blood test results in a clear and concise way. The GP made recommendations that made total sense and for the benefit of my future health and well-being. I was provided with the reassurance that my condition would be reviewed in six months time and came away feeling that my GP genuine had my health interests at the top of his mind.
Visited December 2023
Review titled Everest House Surgery
Replied on 14 December 2023
Dear Mr Packer Thank you for your review. We are pleased to read that you felt your consultation was through and reassuring. We operate named patient lists to allow our patients to build relationships with their doctor to allow for continuity of care and strongly believe it results in better outcomes for patients. We appreciate your feedback which will be shared across the practice. Kind regards Lisa Flaherty Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Scott boyer - Posted on 05 December 2023
I have been with this surgery for numerous years now along with my children I realise the system has changed a lot since Covid I have always found Everest house surgery to be very good and very helpful
Visited December 2023
Review titled Everest House Surgery
Replied on 14 December 2023
Dear Scott Thank you for your review which has been shared with the practice staff. General Practice has changed since Covid and we have endeavoured to keep up with patient demand. We appreciate feedback on changes the practice is making. Kind regards Lisa Flaherty Practice Manager
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Review titled Everest Way
Rated 5 stars out of 5
by Eileen Wardle - Posted on 13 November 2023
The receptionist was polite and very helpful. My Doctor didn’t rush my appointment and was very thorough. She arranged all my tests and follow up appointments.
Visited November 2023
Review titled Everest House Surgery
Replied on 14 November 2023
Dear Eileen Thank you for your feedback. We are constantly looking at ways to improve our patient care and are delighted to find your recent experience of the practice was positive. Kind regards Lisa Flaherty Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by John Baldwin - Posted on 10 November 2023
On 6th November I requested an urgent appointment and this was arranged for the same morning. I was seen by a doctor who advised me to attend A & E at Watford which I did. There I was seen and treated very efficiently and discharged. The doctor I had seen earlier phoned me the following day to ask about the result. Altogether a very efficient and caring result by Everest House Surgery.
Visited November 2023
Review titled Everest House Surgery
Replied on 14 November 2023
Dear John Thank you for your feedback. We are pleased to hear that your experience of the practice and also at A&E were positive. Your feedback will be shared with all staff in the practice and we hope you are now feeling better. Kind regards Lisa Flaherty Practice Manager
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Review titled Lovely experience
Rated 5 stars out of 5
by Loulou Carr - Posted on 15 November 2023
I had a smear today (15th Nov 23) with one of your nurses at 17:10 and she was sooo lovely, really calmed my nerves, very calm and my smear was so comfortable and quick and I just wanted to say a huge thank you to her. I have had two children and still very nervous having these things but she was amazing. Thank you for making peoples horror stories not one for me to tell, I would recommend her 100x over. Sorry I can’t remember her name but I believe her name began with a C if that helps to pass on the feedback and I’m sure she was the only nurse working that evening doing smears. Thanks loulou
Visited November 2023
Review titled Everest House Surgery
Replied on 14 December 2023
Dear Loulou Thank you for your feedback. We have shared your feedback with the nurse in question and thank you for sharing details of your experience. We recognise that appointments for smear tests are a source of anxiety for a number of our patients and our nurses work hard to make the appointment as comfortable as possible. Kind regards Lisa Flaherty Practice Manager
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Review titled Fantastic service and empathy
Rated 5 stars out of 5
by Molly - Posted on 09 November 2023
I cannot fault the surgery at all... I am currently quite unwell and going through testing / treatment. The doctors surgery have been able to get me seen in person by 2 doctors and a paramedic within hours. I was constantly put as ease and guided through the whole process. At a really scary time, I am so thankful to be part of such a caring and hard working doctors surgery. From the wonderful reception team, to the call handlers, to the funniest paramedic I have ever spoken to and the doctors you all are an absolute gift and I couldn't be more thankful. I would highly recommend Everest house to anyone!
Visited November 2023
Review titled Everest House Surgery
Replied on 14 November 2023
Dear Molly Thank you for your positive feedback after your recent experience at the surgery. We recognise that when unwell patients can be frightened to seek or receive help and we are pleased to hear that we were able to put you at ease throughout your recent experience. We hope you are now feeling better. Kind regards Lisa Flaherty Practice Manager
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Review titled One mistake after another
Rated 1 star out of 5
by Anonymous - Posted on 14 November 2023
I used to have no issues with Everest house. However, since the pandemic, things have just gone downhill. Firstly I had an appointment with one Dr because I suspected I had a certain issue, just for him to tell me there's no issue and what's wrong is normal for me. I wasn't happy with this and saw a different Dr for a second opinion and turns out the first Dr was wrong and I did indeed have the issue I thought I did. Not impressed, but I just brushed it off as one of those things. Fast forward a bit later in the year to more recent months and I was meant to be referred somewhere for a different issue, the referral was never done. I chased it up, it still wasn't done. I tried to chase it up a third time and it still was not done. Instead I was sent a text and asked to book in for another appointment to discuss my issues. I followed the link in the text to book the appointment. In the mean time I had an appointment with someone else for something different and they noticed I had a future appointment booked in with them that should not have been there. Turns out the appointment I thought was being booked via the text link had been put on with the wrong person. I ring up to correct it and the surgery is closed for training until late in the day. So I ring back when training is done and ask to sort the appointment out only to be told they can't book anything and to call back the following day. How is any of this good service? It's just one mistake after another. I know the NHS is being put under a lot of strain at the moment, and Doctor's are under a fair bit of pressure because of it, but this doesn't excuse one mistake after another being made. With the way things have been, I couldn't recommend Everest House to anybody. I'm just hoping things improve in the future.
Visited November 2023
Review titled Everest House Surgery
Replied on 15 November 2023
Thank you for your feedback. I'm really sorry to read of your experience and would be keen that we learn from this, particularly as it sounds like errors that are preventable and unnecessary. If you would contact myself directly and let me have your details it would allow me to look into this. Kind regards Lisa Flaherty Practice Manager
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Review titled Great receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 01 September 2023
The person at reception was friendly, informative and apologetic when she realised someone had gone through before us. She made us feel welcome and heard which is so important when feeling vulnerable. Lovely lady
Visited September 2023
Review titled Everest House Surgery
Replied on 05 September 2023
Many thanks for your review which will be shared with our reception team. We appreciate the time taken to share your positive experience of the practice with us. Kind regards Lisa Flaherty Practice Manager
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Review titled Amazing Practice & Staff
Rated 5 stars out of 5
by Ross Daly - Posted on 25 September 2023
I cannot speak highly enough of the staff and doctors at Everest House Surgery. They are kind, empathetic and nothing is ever too much trouble for them. It is certainly what you need when things are not going so well for yourself and I am always in a better mood after speaking to anyone from this surgery. Keep up the amazing work.
Visited September 2023
Review titled Everest House Surgery
Replied on 14 November 2023
Dear Ross Thank you for your feedback. I will pass this onto our staff. I am pleased to read that you have had a positive experience at the surgery. We aim to make our patients feel supported and listened to and your feedback shows we are achieving this. Many Thanks Lisa Flaherty Practice Manager
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Review titled Lovely friendly helpful staff
Rated 5 stars out of 5
by Caitrina Kelly - Posted on 06 September 2023
Today I visited the nurse, and she was very friendly and so very gentle giving me my injections. Also the office team really helped me with a urgent prescription last week, nothing is ever to much trouble. I appreciate their help and good service.
Visited September 2023
Review titled Everest House Surgery
Replied on 25 September 2023
Many thanks for your review which will be shared with our nursing and admin teams. We appreciate the time taken to share your positive experience of the practice with us. Our team is always happy to help. Kind regards Lisa Flaherty Practice Manager