Elm House Surgery
Beckenham Beacon, 379 Croydon Road, Beckenham, Kent, BR3 3FDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Nurse saved my life!
Rated 5 stars out of 5
by Kasha I - Posted on 27 April 2025
There are no words to describe how grateful I am to Nurse. I can confidently say that she saved my life - if I hadn’t gone to see her on April 24th, I wouldn't be writing this review today. She is also a wonderfully warm person, and I will be forever grateful to her.
Visited April 2025
Review titled Elm House Surgery
Replied on 29 April 2025
Dear Kasha, we are so thrilled to hear that the Nurse was able to provide you with the urgent care you needed and that she played an integral part in your health needs! I have passed your comments on to the Nursing Team so that they are aware of them and they have asked me to say "thank you very much for your kind words"! They are so glad that you're ok and the Nurse in question was able to help. Thank you also for taking the time to post your review which was a pleasure to receive! Kind regards, Geoff Cook Patient Liaison Officer
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Review titled Excellent advice and reassurance given
Rated 5 stars out of 5
by Jan Dryden - Posted on 08 April 2025
I needed some advice on my treatment plan and also reassurance, following a bad fall in the park which resulted in a fractured ankle and shoulder. The surgery responded very quickly and I had an extremely helpful telephone conversation with an Advanced Practitioner Nurse who patiently listened to all my concerns and explained everything in detail without rushing me. She was fantastic and it made such a difference to me to have such kind and knowledgeable reassurance. Thank you so much!
Visited April 2025
Review titled Elm House Surgery
Replied on 09 April 2025
Dear Jan, really sorry to hear about your fall but absolutely delighted to receive such a glowing review from you following your telephone consultation with our Advanced Nurse Practitioner. Thank you for taking the time to let us know how it went. I will pass on your comments to her so that she is aware that you are pleased with her care. We send you our best wishes to you for a continued recovery! Kind regards, Geoff Cook Patient Liaison Officer
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Review titled Impressive considerate service
Rated 4 stars out of 5
by Anonymous - Posted on 28 April 2025
I was reviewed by the pharmacist following completion of my cancer treatment. They were incredibly thorough, understanding and attentive. I was impressed by the level of detail and personal consideration shown and would certainly recommend the use of the pharmacist for routine screening and drug support
Visited April 2025
Review titled Elm House Surgery
Replied on 29 April 2025
Dear Patient, Thank you for your review comments about the service you received from our Pharmacist. We are so pleased that we were able to help you and that you received care to such a high standard. Although we always try to achieve high standards in the services we provide to our patients it is always lovely to hear that we have got it right and that you are happy to recommend our Pharmacy service. Once again, thank you very much for your kind and favourable review! Kind regards, Geoff Cook, Patient Liaison Officer
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Review titled Very efficient Doctor
Rated 5 stars out of 5
by Sonia - Posted on 16 April 2025
Doctor was extremely helpful and efficient in referring me to a specialist. He called me to make sure I understood all the procedures and to reassure me in the process. I cannot be more grateful.
Visited March 2025
Review titled Elm House Surgery
Replied on 29 April 2025
Dear Sonia, thank you for your 5-star review! This means so much to us and we're very grateful you have made time to write to let us know. It is great to know that the doctor you saw was able to help you and that it might such a positive difference for you. Kind regards, Geoff Cook, Patient Liaison Officer
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Review titled Pharmacist
Rated 5 stars out of 5
by Keith Andrews - Posted on 25 March 2025
Had consultation with pharmacist A today who was extremely helpful and professional in dealing with my cholesterol queries. Thanks
Visited March 2025
Review titled Elm House Surgery
Replied on 04 April 2025
Dear Mr Andrews, thanks for taking the time to leave your review! It's so nice to receive a 5-star review as it means we have met your needs in a way that was pleasing to you. The Pharmacist in question says, it was great to have been of help. Glad you found it useful!'. Once again, thank you for your review, it means a lot to us. Kind regards, Geoff Cook Patient Liaison Officer
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Review titled Fantastic Hypertension clinic
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2025
The lead practitioner for hypertension was excellent. Fully listened to the concerns and agreed a plan of action . Proactively monitored progress until results had improved. Great professionalism and compassion.
Visited March 2025
Review titled Elm House Surgery
Replied on 04 April 2025
Dear Patient, thank you for letting us know that your hypertension consultation went well and that you were pleased with the way our Lead Pharmacist dealt with your healthcare needs. Receiving a 5-star review is amazing and we are so grateful to you for taking the time to leave your feedback. I have passed on your comments to the Pharmacy Team who were pleased to have been of help. Kind regards, Geoff Cook Patient Liaison Officer
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Review titled Clinical pharmacist service is exemplary
Rated 5 stars out of 5
by Fi Trench - Posted on 21 February 2025
The clinical pharmacist was so helpful, giving informative advice as well as reassurance and taking the time to explain everything, ensuring a full and comprehensive assessment.
Visited February 2025
Review titled Elm House Surgery
Replied on 25 February 2025
Dear Fi, thank you very much for leaving your 5-star review! We are so pleased that the clinical pharmacist you saw was able to give you the right help, information and reassurance you needed regarding your health. I have passed on your kind comments to Maria so that she is aware you felt your assessment by her was exemplary and she has asked me to say she is grateful for your review and pleased that she was able to help you! Kind regards, Geoff Cook, Patient Liaison Officer
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Review titled Amazing clinical pharmacist
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2025
Visited the clinical pharmacist today for the second time who is monitoring my blood pressure. She has a friendly, reassuring manner and is extremely knowledgable and takes the time to understand my case. She made me and my daughter feel listened to and she did not rush my appointment and answered all my questions. Would like to say a big thank you to her.
Visited February 2025
Review titled Elm House Surgery
Replied on 04 April 2025
Dear Patient, thank you very much for your 5-star review! It was great to read that your healthcare needs were met and that we provided you with a high standard service. I have passed on your comments to the Pharmacy Team who were delighted to read them. With thanks and kind regards, Geoff Cook Patient Liaison Officer
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Review titled Great
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2025
Amazing service. Superb session with the Clinical Pharmacist. Addressed the issues with my raised blood pressure by putting together a very comprehensive plan of action that was explained clearly to me and put my mind at rest. Was an excellent listener and very caring when addressing the other lifestyle issues that needed discussing. Was not rushed and left feeling reassured. We need more stars like this in the NHS!
Visited February 2025
Review titled Elm House Surgery
Replied on 25 February 2025
Dear Patient, we are delighted to receive your glowing review! Thank you for taking the time to let us know that your experience was a 5-star one! It is great to know that you were given an opportunity to discuss your concerns in a relaxed and reassuring way and that you now have a plan of action to your liking. We are very grateful for your review as it brightened up our day. Thank you! Kind regards, Geoff Cook, Patient Liaison Officer
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Review titled Great Clinical Pharmacist
Rated 4 stars out of 5
by Anonymous - Posted on 21 February 2025
Had a great follow up session re blood pressure. Analysis of the results was thorough and the next steps were well explained and planned.
Visited February 2025
Review titled Elm House Surgery
Replied on 25 February 2025
Dear Patient, it was great to read that you had a helpful blood pressure session and that the results were explained well by the Clinical Pharmacist! Thank you for taking the time to leave your feedback which helps us monitor the service we provide. I am so glad your experience was a good one and that you have a satisfactory plan regarding managing your BP. With kind regards, Geoff Cook, Patient Liaison Officer