Elm House Surgery
Beckenham Beacon, 379 Croydon Road, Beckenham, Kent, BR3 3FDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great
Rated 5 stars out of 5
by Steven - Posted on 30 January 2025
Today I went to see the Copd nurse and she was amazing she told me all the things I was doing wrong and has given me so muck information and has renewed my faith in doctors keep up the good work
Visited January 2025
Review titled Elm House Surgery
Replied on 13 February 2025
Dear Steven, great news about your appointment! We are very pleased that it went well and you were given all the information you need to help improve your health. It is good to know that your trust has been restored in our surgery and that you are happy here. Thank you for letting us know! Kind regards, Geoff Cook, Patient Liaison Officer
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Review titled Great practice and advice
Rated 5 stars out of 5
by Tracey Scoates - Posted on 05 January 2025
Asthma review having started using the new Relvar Ellipta inhaler, I was a bit unsure about only using this inhaler once a day but it is brilliant and I am very pleased with it. I have only used my Easi breathe salbutamol inhaler a couple of times over the winter months as it was extremely cold. Would definitely recommend this inhaler it has been a real game changer for me and my nurse who put me on it was great and very informative about it.
Visited January 2025
Review titled Elm House Surgery
Replied on 08 January 2025
Dear Tracey, thank you for taking time to leave your 5-Star review! We were absolutely delighted to receive it and to know that you received such helpful advice and that your new inhaler has helped improve your health. I have passed on your comments to the nurse you saw and she has asked me to say thank you very much for your kind words - she is delighted that you are so happy with your new inhaler! Kind regards, Geoff Cook, Patient Liaison Officer
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2025
Good asthma review. Took on board my account and provided excellent feedback as well as explaining changes and updates to asthma medication and management. And provided an impromptu flu jab.
Visited January 2025
Review titled Elm House Surgery
Replied on 08 January 2025
Dear Patient, thank you for the amazing review! I've shared your feedback with our Clinical Team, and they were so happy to hear about your positive experience. We’re lucky to have a team that cares as much as they do and I'm so glad we were able to help you in your asthma review. Kind regards, Geoff Cook, Patient Liaison Officer
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Review titled Good experience
Rated 4 stars out of 5
by Alison Hardisty - Posted on 07 January 2025
Had a good conversation about the best way forward for tackling my blood pressure and the follow up appointments. The GP was very pleasant and easy to talk to.
Visited January 2025
Review titled Elm House Surgery
Replied on 08 January 2025
Dear Alison, it was really lovely to read your review and that you were happy with the way your appointment went! I've let the clinician who you saw know that you have left a positive review and she was really pleased she was able to help you. Thank you for your review! Kind regards, Geoff Cook, Patient Liaison Officer
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Review titled Pharmacist
Rated 5 stars out of 5
by Mike Purssord - Posted on 14 January 2025
I found the person I saw to be extremely professional and I felt very reassured. They knew exactly what they were talking about or if not they would find out. A great asset to the surgery.
Visited January 2025
Review titled Elm House Surgery
Replied on 16 January 2025
Dear Mike, we are so pleased that our Clinical Pharmacist was able to help you and that you were reassured by her extremely professionalism! I have passed on your comments to her and she was delighted to receive them! It is good to know that you appreciated her care and she has asked me to say a big 'thank you' to you for being so kind and taking the time to leave your review. We are indeed very lucky to have her on-board! Kind regards, Geoff Cook, Patient Liaison Officer
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Review titled Outstanding Pharmacist!
Rated 5 stars out of 5
by Rachel Baggarley - Posted on 19 November 2024
Amazing service at my appointment today ie very kind, compassionate, patient and knowledgeable-highly recommend 🙂
Visited November 2024
Review titled Elm House Surgery
Replied on 29 November 2024
Dear Miss Baggarley, it was great to read that you had such an amazing experience from our Pharmacy Team! Thank you for letting us know and for taking the time to leave your glowing 5-star review which we really appreciate! Our Pharmacy Team have asked me to pass on their thanks to you and to say they are delighted they were able to help you and for your highly recommended endorsement. With kind regards, Geoff Cook Patient Liaison Officer
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Review titled Great Service
Rated 5 stars out of 5
by Shelley Floyd - Posted on 21 November 2024
Had an Asthma check, nurse was really caring and gave me lots of time. I will aim to change my habits and use the new medicine, many thanks
Visited November 2024
Review titled Elm House Surgery
Replied on 29 November 2024
Dear Ms Floyd, we were really pleased to receive your 5-star review! Thank you for your positive comments about your experience with the asthma check nurse and that your appointment has enabled you to help you adapt your habits and introduce the new medicine. We hope that your new medication regime will improve things for you. Kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Helpful, efficient & kind
Rated 5 stars out of 5
by Anonymous - Posted on 04 November 2024
Received a very quick response and phone call back within the hour. Request was completed very quickly. The nurse was very kind and helpful on the phone.
Visited November 2024
Review titled Elm House Surgery
Replied on 29 November 2024
Dear Patient, we are so grateful for your 5-star review and that you found the nurse that you saw to be so helpful, efficient and kind. Thank you for taking the time to let us know which is much appreciated! Kind regards, Geoff Cook Patient Liaison Officer
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Review titled Good Practice
Rated 5 stars out of 5
by Neil Keane - Posted on 26 October 2024
I was extremely thankful for the level of care advice and time given to me by the pharmacist. I was anxious to reduce my blood pressure medication but her advice was to monitor it over five day period and she would follow up with the readings and give me her advice. A subsequent phone call confirmed it was not a good idea. She allocated me sufficient time to discuss a couple of other issues that were worrying me and her genuine manner put my mind completely at rest. Would that the were more like her? She is a tremendous asset to the surgery.
Visited October 2024
Review titled Elm House Surgery
Replied on 28 October 2024
Dear Mr Keane, I've passed on your kind comments to the pharmacist you saw and she was absolutely delighted to have been of help! Thank you for taking the time to leave your 5-star review to let us know that the advice you were given proved helpful and helped reduce your anxiety about your blood pressure and medication as well as the other health queries you wished to discuss. It is great to know that the level of care you received was to your satisfaction and that you were happy with the outcome. Kind regards, Geoff Cook, Patient Liaison Officer
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Review titled Asthma
Rated 5 stars out of 5
by Adam Jackson - Posted on 31 October 2024
Excellent service, I was made to feel at ease at my recent appointment. Highly recommend. Sometime the doctors can feel daunting but I was made to feel at ease and reviewed my medication in full easily and stress free.
Visited October 2024
Review titled Elm House Surgery
Replied on 29 November 2024
Dear Mr Jackson, thank you for your 5-star recommendation! We are pleased that you were made to feel at ease at your recent appointment and that your medication was reviewed to your satisfaction. Thank you for taking the time to let us know and that you are happy with the asthma service. Kind regards, Geoff Cook (Patient Liaison Officer)