Diamond Health Group
74 Hendford, Yeovil, Somerset, BA20 1UJContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Diamond Health Group.
Reviews
-
Review titled Excellent Care
Rated 5 stars out of 5
by Anna - Posted on 25 April 2024
The doctor and nurse took great care and time to make sure I felt okay and comfortable. They were friendly and explained everything clearly before starting my procedure. I really valued the calmness and reassurance from them.
Visited April 2024
Review titled Diamond Health Group
Replied on 17 February 2025
Dear Anna, Thank you for your kind words. I’m pleased to hear that the doctor and nurse made you feel comfortable and took the time to explain everything clearly. We strive to provide a caring and reassuring environment, and your feedback means a lot to our team. If you need any further assistance, please don’t hesitate to reach out. Kind regards, Charlotte – Practice Manager
-
Review titled Helpful
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2024
The nurse was friendly and helpful and listened to what I had to say. She was able to put me at ease and explained what was going to happen in a clear, concise manner
Visited March 2024
Review titled Diamond Health Group
Replied on 17 February 2025
Thank you for taking the time to share your positive experience. I’m pleased to hear that the nurse was friendly, helpful, and able to put you at ease. It’s great to know that her clear and concise explanations made your visit more comfortable. We always strive to provide compassionate and effective care, and your feedback is greatly appreciated. If you have any further comments or suggestions, please feel free to get in touch. Kind regards, Charlotte – Practice Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Suby - Posted on 15 March 2024
Nurse explained me in detail about the test i underwent.overall i am very much satisfied.Another rhing i didnt get initially the message regarding the date and time of appointment which resulted me going one day before,I really appreciate rhe GP surgery send SMS regarding the appointment and a reminder one day before thank you.
Visited March 2024
Review titled Diamond Health Group
Replied on 17 February 2025
Dear Suby, Thank you for taking the time to share your experience. I’m pleased to hear that the nurse provided you with detailed explanations about your test, and that you felt satisfied with the overall care you received. I appreciate your feedback regarding the appointment messages. I’m glad you found the reminder useful, but I understand the confusion caused by not receiving the initial message. I will look into this to ensure our communication is as clear and reliable as possible. If you have any further comments or need assistance in the future, please don’t hesitate to reach out. We’re always here to help. Kind regards, Charlotte – Practice Manager
-
Review titled Annoyed
Rated 2 stars out of 5
by Brenda - Posted on 19 March 2024
Booked a smear test. Went for the apointment but was told it couldn’t be carried out due to not having had a letter sent beforehand. Took weeks to book the test. Asked why they made my appointment if it was to early said reception not clinical ! So not only did I waste a morning for the appointment it also meant someone else missed a chance to have this half hour slot. Appointments are very hard to get and this is not a very good use of precious time slots.
Visited March 2024
Review titled Diamond Health Group
Replied on 17 February 2025
Dear Brenda, Thank you for taking the time to share your feedback. I am sorry to hear about the inconvenience you faced when attending your smear test appointment. I understand how frustrating it must have been to arrive and find out the test couldn’t be carried out, especially after waiting weeks to secure the appointment. We strive to make the best use of our appointment slots, and I apologise that on this occasion, the communication around the need for a letter beforehand was unclear. To help prevent this from happening in the future, we have reviewed our booking process and provided additional guidance to our reception team to ensure accurate information is given when appointments are made. If you are still due for your smear test, please get in touch with us, and we will prioritise arranging another appointment for you. Your feedback is important to us, and we are committed to learning from this to improve our service. Thank you once again for bringing this to our attention, and I appreciate your patience and understanding. Kind regards, Charlotte – Practice Manager
-
Review titled Hendford Lodge
Rated 1 star out of 5
by Claire Carter - Posted on 08 March 2024
Getting an appointment was extremely difficult. The sign in computer was not working properly, long queue for Reception, stressed receptionists. Thus said the Nurse was very respectful, informative and made the experience as comfortable as possible.
Visited March 2024
Review titled Diamond Health Group
Replied on 17 February 2025
Dear Claire, Thank you for taking the time to share your experience. I’m sorry to hear about the difficulties you faced when trying to book your appointment, including issues with the sign-in computer and the wait at reception. We understand how frustrating this can be and are actively working on improving our check-in systems and supporting our reception team. I’m pleased to hear that, despite these challenges, the nurse was respectful, informative, and made your visit as comfortable as possible. Your positive feedback about the care you received is much appreciated. We value your input and are committed to enhancing our patients' experiences. If you have any further concerns or suggestions, please feel free to reach out. Kind regards, Charlotte – Practice Manager
-
Review titled Smear Test
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2024
It's a very uncomfortable procedure at the best of times but the nurse was extremely kind, reassuring and efficient.
Visited March 2024
Review titled Diamond Health Group
Replied on 17 February 2025
Thank you for taking the time to share your experience. We understand that a smear procedure can be an uncomfortable experience, so it’s wonderful to hear that our nurse was kind, reassuring, and efficient in supporting you through it. We are proud of our dedicated team, and your kind words will mean a lot to the nurse involved. I will be sure to pass on your feedback – it’s always encouraging to hear when our staff make a positive difference. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. Thank you once again for your lovely feedback. Kind regards, Charlotte – Practice Manager
-
Review titled Friendly practice
Rated 4 stars out of 5
by Anonymous - Posted on 12 March 2024
I was seen on time. The nurse I saw for my appointment was friendly and helped to put me at ease. She was very professional and it was all over very quickly. The receptionist was able to help me with my query although not completely as it seemed the dr hadn’t responded to her questions. This query was regarding my husband not myself.
Visited March 2024
Review titled Diamond Health Group
Replied on 17 February 2025
Thank you for taking the time to share your experience. I’m pleased to hear that you were seen on time and that the nurse made you feel comfortable with her friendly and professional approach. I appreciate your feedback regarding the query about your husband. I apologise for any inconvenience caused by the incomplete response. I will look into this to ensure better communication in the future. If you need further assistance or have any other questions, please don’t hesitate to reach out. We’re here to help. Kind regards, Charlotte – Practice Manager
-
Review titled Smear
Rated 5 stars out of 5
by Rita Mckeever - Posted on 19 March 2024
The nurse was great with me made me feel at ease talked me threw it and was very gentle then she explained how long the results will be and I went on my way
Visited March 2024
Review titled Diamond Health Group
Replied on 17 February 2025
Dear Rita, Thank you for sharing your positive experience. We’re delighted to hear that the nurse made you feel at ease during your smear procedure, explained everything clearly, and was gentle throughout. It’s wonderful to know that you felt well-informed and comfortable during your visit. Our team strives to provide compassionate and supportive care, and your feedback reassures us that we are meeting that standard. I will make sure to pass on your kind words to the nurse – I’m sure it will mean a lot to her. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. Thank you once again for your lovely feedback. Kind regards, Charlotte – Practice Manager
-
Review titled Good practice
Rated 5 stars out of 5
by Samantha - Posted on 09 March 2024
Attended for my son’s pre school immunisations. Nurses were lovely and explained everything properly and made us feel at ease. My son was happy to get a sticker after. Booking appointment was ok, long wait for the appointment but that was expected. When needing to book appointments other than immunisations as-long as i call early and wait in the que I have been able to get an appointment whether this be with a doctor or one of the acute care team.
Visited March 2024
Review titled Diamond Health Group
Replied on 17 February 2025
Dear Samantha, Thank you for sharing your experience with us. I’m delighted to hear that your son’s pre-school immunisation visit went smoothly and that our nurses made you both feel at ease. It’s great to know he was happy with his sticker too! I appreciate your understanding regarding the wait time for the appointment and am glad to hear that you’ve been able to secure other appointments when needed. We’re continuously working to improve access and ensure our patients receive the best possible care. Thank you once again for your feedback. If you need any further assistance, please feel free to reach out. Kind regards, Charlotte – Practice Manager
-
Review titled Smear
Rated 5 stars out of 5
by Diane Giddings - Posted on 27 March 2024
The nurse I saw was very polite and helped me when I needed it. Very professional an asset to the practice.
Visited March 2024
Review titled Diamond Health Group
Replied on 17 February 2025
Dear Diane, Thank you for taking the time to share your positive experience. We are delighted to hear that our nurse was polite, supportive, and professional during your smear appointment. It’s wonderful to know that she made you feel comfortable and well cared for. We truly value our dedicated staff, and it means a lot to hear that she is an asset to the practice. I will be sure to pass on your kind words to her – feedback like yours is always greatly appreciated. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. Thank you once again for your lovely feedback. Kind regards, Charlotte – Practice Manager