Diamond Health Group
74 Hendford, Yeovil, Somerset, BA20 1UJContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Diamond Health Group.
Reviews
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Review titled Smear
Rated 5 stars out of 5
by Diane Giddings - Posted on 27 March 2024
The nurse I saw was very polite and helped me when I needed it. Very professional an asset to the practice.
Visited March 2024
Review titled Diamond Health Group
Replied on 17 February 2025
Dear Diane, Thank you for taking the time to share your positive experience. We are delighted to hear that our nurse was polite, supportive, and professional during your smear appointment. It’s wonderful to know that she made you feel comfortable and well cared for. We truly value our dedicated staff, and it means a lot to hear that she is an asset to the practice. I will be sure to pass on your kind words to her – feedback like yours is always greatly appreciated. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. Thank you once again for your lovely feedback. Kind regards, Charlotte – Practice Manager
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Review titled Great experience!
Rated 5 stars out of 5
by Jasmine - Posted on 06 March 2024
Had the most reassuring nurse, talked me step by step what was going to happen and she was going to do. Honestly couldn’t of thanked her enough for making me feel comfortable
Visited March 2024
Review titled Diamond Health Group
Replied on 17 February 2025
Dear Jasmine, Thank you for sharing your positive experience. I’m delighted to hear that the nurse was able to reassure you and explained each step clearly, making you feel comfortable throughout your appointment. We’re proud of our team’s commitment to patient care, and your kind words are greatly appreciated. If you need any further assistance, please don’t hesitate to reach out. Kind regards, Charlotte – Practice Manager
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 15 March 2024
Staff were very helpful and u estranging of my needs, found me a resolution and made me an appropriate appointment. The nurse was lovely, explained everything in advance. Lovely care, thank you
Visited March 2024
Review titled Diamond Health Group
Replied on 17 February 2025
Thank you so much for your kind words and for taking the time to share your experience. I’m delighted to hear that our staff were able to provide you with the understanding and support you needed, and that you felt well cared for during your appointment. We always aim to offer compassionate and thorough care, so it's wonderful to know that the nurse’s approach helped you feel comfortable and well-informed. Your feedback is truly appreciated, and I will make sure to pass on your lovely comments to the team. If you need any further assistance or have any other feedback to share, please don’t hesitate to reach out. We’re here to help. Kind regards, Charlotte – Practice Manager
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Review titled Desperate times.
Rated 1 star out of 5
by Sheana-Leigh Mitchell - Posted on 25 February 2024
Under staffed and over crowded. If you are lucky enough to get an appointment it's a gamble on which Dr you will see and if they will be helpful or straight up rude. I waited 5 months for a simple GP letter. It took a break-down during a phone conversation to reception to get an appointment for multiple symptoms which turned out to be serious and needed treatment immediately. I would not recommend this surgery to anyone. My GP in particular is very condescending and arrogant, I dread it when I do finally get an appointment and it is with him. My son's vaccinations were 3 months late due to not having any appointments available. Now I am finally off regularly injections (they never got to the bottom of why I needed the injections in the first place) I will be changing the whole family over to another GP. Avoid.
Visited February 2024
Review titled Diamond Health Group
Replied on 17 February 2025
Dear Sheana-Leigh Thank you for taking the time to share your feedback. We are very sorry to hear about the difficulties you faced with appointment availability, delays in receiving a GP letter, and your concerns about the care you received. We understand how frustrating and worrying this must have been, especially when dealing with serious health issues. To address these challenges, we have increased the number of GPs in the practice to improve appointment availability and continuity of care. We have also recently reviewed our processes for administrative requests, such as GP letters, to ensure they are handled more efficiently. We are committed to providing respectful and compassionate care to all our patients. Your experience with communication and the manner in which you felt treated is not reflective of the standards we strive to uphold, and we will ensure this feedback is shared with the team. Your comments are invaluable to us, and we are continuously working to improve our services. If you would like to discuss your concerns further or need any assistance, please feel free to reach out. Thank you once again for bringing this to our attention. Kind regards, Charlotte – Practice Manager
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Review titled This surgery is horrendous
Rated 1 star out of 5
by Anonymous - Posted on 26 February 2024
Trying to get an appointment is awful. They have no protocol for anything just a keep calling each day answer. E-consult is next to useless. Did not think they could get any worse but somehow the do.
Visited February 2024
Review titled Diamond Health Group
Replied on 17 February 2025
Thank you for sharing your feedback. We are sorry to hear about your difficulties in booking an appointment and your frustration with the eConsult service. We understand how important it is to access care when you need it, and we apologise for any inconvenience caused. To improve our service, we have recently updated our online consultation platform to eConsult to enhance accessibility and streamline the booking process. Additionally, we have increased the number of GPs in the practice to improve appointment availability. We are continuously working to enhance our systems and appreciate your patience as we make these improvements. Your feedback is invaluable to us, and we are committed to learning from it to provide better care. If you would like to discuss your concerns further or require assistance, please do not hesitate to reach out. Thank you once again for bringing this to our attention. Kind regards, Charlotte – Practice Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2025
Came in for smear on a Saturday. Nurse was efficient, kind and gentle. I didn’t have to wait long once I entered the building. Excellent service
Visited February 2024
Diamond Health Group has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2024
I had my blood test in February and it’s been almost 2 months and no results. I call every week and it’s the same response every time “results are not back” or “I’ll chase them up”. Very disappointed
Visited February 2024
Review titled Diamond Health Group
Replied on 17 February 2025
Thank you for sharing your feedback. I am sorry to hear about the delay you’ve experienced in receiving your blood test results. I understand how frustrating and concerning this must be, and I apologise for any inconvenience caused. We aim to provide timely communication of test results, and I regret that this was not the case for you. To address this, we have recently reviewed our process for managing test results to ensure they are followed up more efficiently. If you still haven’t received your results, please contact the practice, and we will prioritise looking into this matter for you. Your feedback is important to us, and we appreciate your patience as we work to improve our service. Thank you once again for bringing this to our attention. Kind regards, Charlotte – Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Karen - Posted on 06 March 2024
Came for my appointment and was seen straight away.The nurse explained the procedure and talked me through it making me relaxed.Thankyou for that as I was very anxious.
Visited February 2024
Review titled Diamond Health Group
Replied on 17 February 2025
Dear Karen, Thank you for taking the time to share your positive experience. We are thrilled to hear that you were seen promptly and that our nurse made you feel comfortable and at ease during your appointment. We understand that medical procedures can be anxiety-inducing, and we are glad that the nurse’s care and communication helped to reassure you. We will be sure to pass on your kind words to the nurse involved – it will mean a lot to her! If you ever need further assistance or have any questions, please don’t hesitate to reach out. Thank you once again for your feedback and trust in our practice. Kind regards Charlotte - Practice Manager
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Review titled Great Doctors, lifesavers
Rated 5 stars out of 5
by Keith Barnett - Posted on 05 May 2025
Every six months I require blood tests. My GP identified that I was anaemic and I was prescribed iron tablets. I then developed repeated bouts of diarrhoea and further tests were carried out. I was advised to have a bowel cancer test, which I did but this came back clear. My symptoms continued despite the negative test. My GP continued to investigate possible causes. (At this point I spoke with two separate GP’s at the surgery, my GP and another. I was treated with such care and understanding. I was referred to the hospital and scans identified that I did indeed have bowel cancer. I was referred to the specialist and had surgery to remove the tumour. I can’t speak highly enough of the two Doctors at the surgery who have been involved with me through the whole process. Their thoroughness and expertise has saved my life. I am so grateful for all the help and support I have been given. Thank you.
Visited February 2024
Diamond Health Group has not yet replied.
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Review titled A great practice
Rated 5 stars out of 5
by Liana Cobeanu - Posted on 06 March 2024
The young lady who took care of me was very nice, she explained what I had to do! She was very attentive to the problem I had... I will recommend everyone to come to this office. Thank you!
Visited February 2024
Review titled Diamond Health Group
Replied on 17 February 2025
Dear Liana, Thank you so much for your lovely feedback. We are delighted to hear that you had a positive experience and that the team member who assisted you was attentive and supportive. We take great pride in providing compassionate and thorough care to all our patients. Your kind words mean a lot to us, and we truly appreciate your recommendation. We will make sure to share your feedback with the team member involved – it will surely brighten her day! If you ever need further assistance or have any questions, please don’t hesitate to reach out. Thank you once again for your trust and support. Kind regards Charlotte - Practice Manager