Diamond Health Group
74 Hendford, Yeovil, Somerset, BA20 1UJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Wonderful nurses.
Rated 5 stars out of 5
by Diane Stacey - Posted on 23 November 2024
Had my routine smear test and it was done with as much dignity as it could be. Nurses were both lovely X thank you xx
Visited November 2024
Review titled Diamond Health Group
Replied on 17 February 2025
Thank you for your kind feedback. I’m glad to hear that our nurses were able to make your experience as comfortable as possible. I will be sure to pass on your appreciation to them. Kind regards, Charlotte – Practice Manager.
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Review titled Smear test visit
Rated 4 stars out of 5
by Anonymous - Posted on 19 October 2024
The nurse who did my smear test was amazing, patient and kind. The nurse understood my phobias and was so supportive . However, the staff on reception are often appear to be fed up. This leads them to come across as very unsupportive and rude. I assume this is due to the high amount of pressure they’re under to handle a large amount of calls each day. I feel this has made them void of empathy. Please put more funding into the management of the phone lines at this surgery. I’m almost completely convinced that with a smaller work load, those who work on reception will be happier to assist and not completely ignorant to their tone when talking to patients.
Visited October 2024
Review titled Diamond Health Group
Replied on 17 February 2025
Thank you for your feedback. We’re glad to hear that your experience with the nurse was positive and that you felt supported during your smear test. We understand your concerns regarding the reception team. Our patient coordinators work hard to manage a high volume of calls, and we acknowledge the impact this can have on the service experience. We have recently reviewed our phone system and increased staffing levels to improve call handling. We hope this will enhance the overall experience for our patients. We appreciate your patience and understanding. Charlotte – Practice Manager.
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2024
Very helpful, caring and compassionate staff who did everything and more to make me feel at ease and stay with me until I felt safe enough to leave 😊 nothing was to much and my care felt like it came first!
Visited October 2024
Review titled Diamond Health Group
Replied on 17 February 2025
Thank you for your lovely feedback. We’re pleased to hear that our team made you feel at ease and provided compassionate care. Your kind words are greatly appreciated and will be shared with the team. Charlotte – Practice Manager.
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Review titled A struggle
by Anonymous - Posted on 01 November 2024
I had a great experience with the nurse practitioner the other day. However, overall this surgery has been a struggle the last few years. The GP prescribed me medication, told me I needed a review, I had to organise the review which as with most surgeries involves ringing up on a morning to be put in a call queue and not get an appointment. I was told to try the eConsult system, which in theory should be great, a GP seemed to respond promptly and agree to a repeat prescription with an upping of the dosage. A few days later, I decided to see if the meds had arrived, nothing. It took 10 days for the prescription to go through, in which time the meds I was on ran out, meaning that when the pharmacy did tell me they had arrived, I had to refuse them as I could not go to the higher dose and have to start the cycle again. The negative impact from the hassle of doing this outweighs any benefits I seem to get from the meds themselves so I just give up. Perhaps this is the same everywhere, I don't know. The employees all seem great and do their best, but something in the system seems broken.
Visited October 2024
Review titled Diamond Health Group
Replied on 17 February 2025
Thank you for taking the time to share your experience. I’m pleased to hear that your interaction with our nurse practitioner was positive. However, I’m sorry to learn about the difficulties you encountered with the medication review and prescription process. We understand how important it is for prescriptions to be processed smoothly and promptly. We have recently reviewed our prescription procedures to improve efficiency and reduce delays, and we are committed to ensuring a better experience for our patients moving forward. If you would like to discuss your experience further or need additional support, please feel free to contact us directly. Kind regards, Charlotte – Practice Manager
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Review titled Poor service and communication
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2024
Not only did my baby not get her 6-8 week check up (10 weeks old and still heard nothing) I attended for my smear, booked by the receptionist and it was a waste of time as I am not yet 12 weeks post partum, so was a waste of everyone’s time
Visited October 2024
Review titled Diamond Health Group
Replied on 17 February 2025
I apologise for the inconvenience caused by the delay in your baby’s 6-8 week check-up and the premature scheduling of your smear test. We have recently reviewed our booking system, but it is clear that improvements are still needed. We will investigate these issues to ensure better communication and appropriate scheduling in the future. Thank you for bringing this to our attention, and for your patience. Charlotte – Practice Manager.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 11 October 2024
The nurse that attended to me was very lovely and easy to speak to. She made me comfortable and I wasn’t tensed at all.
Visited October 2024
Review titled Diamond Health Group
Replied on 17 February 2025
Thank you for your feedback. We’re glad to hear that the nurse made you feel comfortable and at ease during your visit. We appreciate your kind words and will share them with the team. Charlotte – Practice Manager.
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Review titled Very kind
Rated 5 stars out of 5
by Barbara Armstrong - Posted on 15 October 2024
No problems straight forward got the help I needed. Made me feel happy again and got my medication the same day as I lost both parents and needed support and there if I need them
Visited September 2024
Review titled Diamond Health Group
Replied on 17 February 2025
Dear Barbara, Thank you for taking the time to share your positive experience. I’m glad to hear that you received the help and support you needed during such a difficult time. Our team is here for you, and it’s heartening to know we could provide the care you required. If you need any further support, please don’t hesitate to reach out. Kind regards, Charlotte – Practice Manager
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Review titled Friendly staff
Rated 5 stars out of 5
by Char - Posted on 28 September 2024
Was made to feel comfortable through my procedure. Friendly nurses who were happy to answer any of my questions
Visited September 2024
Review titled Diamond Health Group
Replied on 17 February 2025
Dear Char, Thank you for sharing your positive experience. I’m glad to hear that our nurses were able to make you feel comfortable and were happy to answer your questions. I will ensure your feedback is passed on to the team. If you need any further assistance, please don’t hesitate to get in touch. Kind regards, Charlotte – Practice Manager
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Review titled Ladies procedure c/s
Rated 4 stars out of 5
by Anonymous - Posted on 28 September 2024
Both ladies conducting my examination in treatment room 16 on Friday 27th Sept were kind and caring explaining everything well, thank you so much.
Visited September 2024
Review titled Diamond Health Group
Replied on 17 February 2025
Thank you for your kind words. I’m pleased to hear that the team provided you with caring and thorough support during your examination. I will make sure to pass on your appreciation to the staff involved. If you need any further assistance, please feel free to reach out. Kind regards, Charlotte – Practice Manager
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Review titled Poor communication
Rated 4 stars out of 5
by Anonymous - Posted on 12 April 2024
I was arranged to have my daughters first set of jabs and also my 6-8 week postpartum check up. The jabs were arranged and booked first before the 6-8 week check. I questioned whether the appointments needed to the other way round, as it made sense to me, but the lady on the phone said no it doesn’t matter. Then I turned up for my appointment and I didn’t even sit down in the treatment room before the nurses told me not to get comfortable because my appointments had been booked the wrong way round, even though I questioned it in the first place! And as most people know, trying to leave the house with a newborn on your own can be quite challenging, think the information/communication needs to be better!
Visited April 2024
Review titled Diamond Health Group
Replied on 17 February 2025
Thank you for sharing your experience with us. I apologise for the inconvenience caused by the scheduling mix-up. I understand how challenging it can be to attend appointments with a newborn, and I’m sorry for any added stress this may have caused. We are reviewing our booking processes to ensure better communication and to avoid similar issues in the future. Your feedback is valuable in helping us improve our service. If you have any further concerns or need assistance, please don’t hesitate to contact us. Kind regards, Charlotte – Practice Manager