Diamond Health Group
74 Hendford, Yeovil, Somerset, BA20 1UJContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Diamond Health Group.
Reviews
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Review titled Not correct use of time
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2025
I tried to sort out a simple question via the phone and on e consult, I was assigned an unnecessary appointment to be seen for no more than 5 minutes. I felt like I was time wasting through no fault of my own. Not great use of the doctors time.
Visited January 2025
Review titled Diamond Health Group
Replied on 17 February 2025
Thank you for taking the time to share your feedback. I’m sorry to hear that your attempt to resolve a simple query via phone and eConsult resulted in an appointment that you felt was unnecessary and unproductive. I understand how valuable your time is, as well as that of our doctors, and I apologise for any inconvenience caused. Please note that all eConsult requests are triaged by a clinician who assesses each query and determines whether a face-to-face appointment is needed. In your case, the clinician deemed that your request required an in-person consultation to ensure you received the most appropriate care. We recognise that this process may not always align with your expectations, and your feedback highlights the need for clearer communication about how our triage system works. I will review your comments with our team to explore ways to refine our processes and improve our communication, so patients better understand the rationale behind scheduling appointments. Our goal is to ensure that appointments are allocated appropriately and that both our patients and clinical team can use their time effectively. Thank you once again for bringing this matter to our attention. Your feedback is invaluable in helping us enhance our service and ensure the best possible care for everyone. Kind regards, Charlotte – Practice Manager
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Review titled Great staff
Rated 5 stars out of 5
by Marina - Posted on 11 January 2025
The nurse showed compassion and care . She made sure I understand the microbiology of the potential illness and what will be the next steps . It made me feel taken care of . This happens all the time I go to this GP surgery.
Visited January 2025
Review titled Diamond Health Group
Replied on 17 February 2025
Dear Marina, Thank you for your kind feedback. I’m delighted to hear that our nurse showed such compassion and care during your visit, taking the time to explain the microbiology of your potential illness and outlining the next steps clearly. We take great pride in ensuring that our patients feel informed and well cared for every time they come to our surgery. Your positive experience is exactly what we strive for, and I’m so pleased to know that this level of care is a consistent part of your visits. Kind regards, Charlotte – Practice Manager
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Review titled HRT Review
Rated 4 stars out of 5
by Miss Jennifer Birch - Posted on 03 February 2025
HRT review, looked at current medication, discussed various options, referred me to menopause clinic, advised to take vitamin B , discussed brain fog and.d weight but forgot to discuss the option to use weight lose drug due to forgetting
Visited January 2025
Review titled Diamond Health Group
Replied on 17 February 2025
Dear Jennifer, Thank you for your feedback. I'm pleased to hear that during your HRT review your current medication was examined, various options were discussed, and you were referred to the menopause clinic, along with advice to take vitamin B and discussions about brain fog and weight. I’m sorry, however, that the option to use a weight loss drug was inadvertently omitted during your consultation. Your comments are important to us, and we will take them on board to help ensure all relevant options are considered in future reviews. If you have any further questions or would like to discuss this matter further, please don't hesitate to get in touch. Kind regards, Charlotte – Practice Manager
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Review titled Long wait time on phone but attentive, understanding doctor
Rated 3 stars out of 5
by Claire Carter - Posted on 17 January 2025
Awful waiting time in the phone to speak to someone in Reception, iver an hr wait but once able to see a GP the care and consideration from the GP was above and beyond.
Visited January 2025
Review titled Diamond Health Group
Replied on 17 February 2025
Dear Claire, Thank you for your feedback. I’m very sorry to hear about the long waiting time on the phone with reception—it’s completely understandable how frustrating that can be. However, I’m delighted to hear that once you were able to see a GP, the care and consideration you received was above and beyond. We are continually working to improve our appointment scheduling and phone systems to reduce waiting times for our patients, and your feedback will be used to help drive these improvements. Your positive comments about the GP's care are much appreciated and will be shared with the team. Kind regards, Charlotte – Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Michelle Bell - Posted on 29 January 2025
It was time for smear, which all women dread. The nurse was kind welcoming, the room was warm, I was given a privacy sheet and made to feel as comfortable as I could be. The nurse was as gentle and as quick but professional as she could be. If I had her every time I would never worry again. She should be used as an example to other practice nurses, thank you
Visited January 2025
Review titled Diamond Health Group
Replied on 17 February 2025
Dear Michelle, Thank you for sharing your experience. I’m glad to hear that the nurse made you feel comfortable and at ease during your smear test. We understand that this can be a daunting experience, and it’s wonderful to know that her kind and professional approach helped to alleviate your anxiety. It’s great to hear that the room was warm, and that the nurse provided privacy and reassurance throughout the procedure. We truly value compassionate and respectful care, and it’s clear she made a positive impact on your visit. I will make sure your kind words are passed on to her, as feedback like yours encourages our team to continue delivering high standards of care. Kind regards, Charlotte – Practice Manager.
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Review titled On time & efficient
Rated 4 stars out of 5
by Anonymous - Posted on 21 January 2025
My appt was with the nurse she was very professional and courteous and respectful talked me through the procedure and put me at ease. Also explained clearly the next steps
Visited January 2025
Review titled Diamond Health Group
Replied on 17 February 2025
Thank you for taking the time to share your feedback. I’m delighted to hear that your appointment with our nurse was such a positive experience. It’s wonderful to know that she was professional, courteous, and respectful, and that she took the time to walk you through the procedure and clearly explain the next steps. We always aim to make our patients feel at ease, and I will certainly pass on your kind words to her and the team. Kind regards, Charlotte – Practice Manager
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Review titled Lovely staff
Rated 4 stars out of 5
by Anonymous - Posted on 10 November 2024
The ladies that administered my little baby’s immunisations were lovely. They told me exactly what they were doing and what they were giving him. They made me feel comfortable and even got a few smiles out of my little one
Visited November 2024
Review titled Diamond Health Group
Replied on 17 February 2025
Thank you for sharing your positive experience. I’m delighted to hear that the team administering your baby’s immunisations were not only professional but also kind and reassuring. It’s wonderful that they took the time to explain each step, helping you feel comfortable, and even managed to bring out some smiles from your little one. I will make sure to pass on your kind words to the team. Kind regards, Charlotte – Practice Manager.
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Review titled Great receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 16 November 2024
I have encountered a few receptionists at this surgery since I tried to join in July 2024. It was a very unpleasant experience till I met a receptionist in September who made it possible. Very emphatic. I wish I knew her name. Receptionist yesterday Friday 15/11/2024 in the afternoon was phenomenal, very helpful. She gets a 5 star ⭐️ from me
Visited November 2024
Review titled Diamond Health Group
Replied on 17 February 2025
Thank you for your feedback. I’m glad to hear that you encountered such supportive and empathetic receptionists during your experience with us. It’s wonderful to know that the receptionist who helped you join in September made a positive impact, and that the receptionist you spoke to on Friday was equally helpful and deserving of high praise. I will share your kind words with the team, as feedback like this motivates us to continue delivering compassionate and effective care. Kind regards, Charlotte – Practice Manager.
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Review titled Great Nurses
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2024
The 2 Nurses doing the babies immunisations were amazing, explain everything and what to expect after, very caring and don’t rush you
Visited November 2024
Review titled Diamond Health Group
Replied on 17 February 2025
Thank you for your feedback. I’m pleased to hear that the nurses administering your baby’s immunisations were thorough, caring, and took the time to explain everything, including what to expect afterward. It’s great to know that they made you feel supported and didn’t rush the process. I’ll be sure to pass on your kind words to them. Kind regards, Charlotte – Practice Manager.
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Review titled Impressed
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2024
The doctor I saw was thorough, explained everything well, friendly, helpful and understanding. The nurse I saw was the same, and very kind. Test results were rapid, as was treatment.
Visited November 2024
Review titled Diamond Health Group
Replied on 17 February 2025
Thank you for your positive feedback. I’m delighted to hear that both the doctor and nurse provided thorough, friendly, and understanding care during your visit. It’s great to know that they took the time to explain everything clearly and made you feel supported throughout. I’m also pleased that your test results were processed rapidly and that you received timely treatment. Feedback like yours is invaluable in helping us maintain a high standard of care, and I will make sure to share your kind words with the team. Kind regards, Charlotte – Practice Manager.